--- title: "2019 AWARD FINALIST SPOTLIGHT: RI International - Finalist in the Operational Excellence in Healthcare Category" description: Read this article about RI International, one of our finalists, in the category Best Achievement of Operational Excellence in Healthcare! image: https://insights.btoes.com/hubfs/RII%20Crisis%20Now%20Logo.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - 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Finalist in the Operational Excellence in Healthcare Category](https://insights.btoes.com/2019-award-finalist-spotlight-ri-international-finalist-in-the-operational-excellence-in-healthcare-category-0)   [Healthcare](https://insights.btoes.com/topic/healthcare) [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation)   Read this article about RI International, one of our finalists, in the category Best Achievement of Operational Excellence in Healthcare, selected by the [independent judging panel](http://btoes.com/judging-panel), for the 2019 Business Transformation & Operational Excellence Industry Awards program. [Click here to read articles on other finalists.](https://insights.btoes.com/2019-btoes-awards-finalists)   *![RII Crisis Now Logo](https://insights.btoes.com/hs-fs/hubfs/RII%20Crisis%20Now%20Logo.png?width=352&name=RII%20Crisis%20Now%20Logo.png)*      ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   **Business Case** We have arrived at a time of great opportunity. A perfect storm in which psychiatric boarding challenges, escalating healthcare costs, public safety concerns around mental health and higher rates of incarceration for individuals experiencing mental health issues have solidified a desire to change how we address acute mental health needs within our communities. We have an opportunity to truly deliver on the commitment to better health outcomes, improved experience for those with acute mental health needs and dramatically lower healthcare costs through the implementation of a recently established set of crisis care service delivery standards.   [![Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(24).png?width=323&name=Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(24).png)](https://insights.btoes.com/btoes-awards-spotlight-finalists-case-studies)   The National Action Alliance for Suicide Prevention’s *Crisis Now*: *Transforming Services is Within Our Reach* report and the corresponding business case resources offer a quantifiable, cost- reducing roadmap to replicate systems that are being implemented, in varying degrees, across the United States. The approaches and the levels of care advanced within the *Crisis Now* model already exist in a vast majority of our communities as physical health and first responder system counterparts; so significant aspects of this design are in many ways familiar to healthcare leaders and community stakeholders.   ![RIGroupAdmin](https://insights.btoes.com/hs-fs/hubfs/RIGroupAdmin.jpg?width=461&name=RIGroupAdmin.jpg)   Additionally, tools are now available to calculate the very real impact of developing a comprehensive mental health crisis response system. This data-driven approach that corresponds with the Crisis Now Business Case can be applied to any population through the use of tools on the National Association of State Mental Health Program Directors’ (NASMHPD’s) website www.crisisnow.com; supporting independent analysis of cost impact that follows design implementation.   **The Crisis Now Difference** Crisis Now bypasses the hospital ED and targets 100% access for individuals in need. It paves the way to reducing incarceration of individuals with a mental illness and ending psychiatric boarding in emergency departments. By utilizing advanced innovative practices and tools to assess community need for those experiencing a mental health crisis, this model reduces the cost of care for individuals experiencing a mental health crisis by 50% while dramatically improving the healthcare experience and aligns service to the individual need. Crisis Now is a replicable and sustainable model that not only advances exceptional practice standards, but also offers corresponding data and tools to (1) predict the number of mental health crisis episodes a community will experience, (2) estimate the number of beds and other crisis resources a community will require to optimally address the need, (3) project the cost of implementing services and (4) evaluate the impact on justice system demands.   ![RI iternational image 1](https://insights.btoes.com/hs-fs/hubfs/RI%20iternational%20image%201.png?width=347&name=RI%20iternational%20image%201.png)   *The visual above represents the actual impact of advancing crisis services in Maricopa County Arizona.* Adoption of this model will improve the quality of the crisis system and care for those in crisis in areas that utilize it. The innovation is in the operationalization of practice and standards. The tools created support easy modeling of capacity and service requirements that actually decrease costs by providing the right care at the right time. Business Case video: https://youtu.be/GWZKW8PLIgQ   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **About the Awards** The **Business Transformation & Operational Excellence Awards** have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release. The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®.  The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results. The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on **March 20, 2019** in the **Venetian Ballroom** at the **Loews Portofino Bay Hotel at Universal Orlando™**   ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.   Quick Links [Speakers](http://btoes.com/speakers) [Agenda](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fagenda&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57) [BTOES19 Awards](https://t.sidekickopen10.com/s1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs653lLdW2zht3s3LP-NWW2zhqcR56dBWjf2R9rYC02?t=http%3A%2F%2Fbtoes.com%2Fabout-the-awards&si=5539428416225280&pi=b768a3d4-552b-4535-e2c4-3c00510f9d57)   There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, [Keeping up with new technologies/impact of digitalization](http://techx.live/) and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc. The agenda is designed to encourage active **meaningful conversations** though all day enhanced networking and interaction opportunities, including - All-day Refreshment & Themed Breaks - 1¼ Hour Hot Breakfast Networking Sessions - 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables - 1½ Hour Roundtable Sessions by Topic & Industry Sector. - Keynote & Themes Panel Sessions - Hosted Welcome Receptions from 5.30pm - Expanded more lavish Awards Program - Newly launched Night Summit for attendees to meet after dinner For more information or to discuss the summit in more detail please schedule a call below, [Click here to schedule a call.](https://app.hubspot.com/meetings/robin-sutton)  [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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