--- title: Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19 description: "Read 'Key drivers pushing change in the Operational Excellence Ecosystem' an extract of 'The Global State of Operational Excellence: Critical Challenges & Future Trends' of the Research Report 2018/19 by Vijay Bajaj. 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Research Report 2018/19](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem)   [Exclusive](https://insights.btoes.com/topic/exclusive) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Lean](https://insights.btoes.com/topic/lean) [Report](https://insights.btoes.com/topic/report) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [BTOES18](https://insights.btoes.com/topic/btoes18) # ![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Vijay%20Bajaj%20Keynote%20Email%20Graphic%20.png?width=731&name=Vijay%20Bajaj%20Keynote%20Email%20Graphic%20.png)   **What are the key drivers pushing change in the Operational Excellence ecosystem?** *"Customers are demanding it. We have partners that will fine us if we don't meet certain metrics."* Dir. of Business Transformation Wholesalers: Electronics and Office Equipment If you want to learn more on the [Research Report 2018/19](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) click here. *"Global growth of organizations. Increase in competition globally forcing a need for cost reductions or containment employees gaining more voice in workplace."* Senior Lean Operations Manager Medical Devices *"Need to reduce cost as organisations are facing corporate-driven targets in cost and working capital reduction in an attempt to offset declining revenues. New technologies companies are scrambling to keep up with the latest technology, but these solutions are worthless without the right organisational culture to make the most of them. Cross-industry disruption as start-ups and technological innovation are making the market more competitive every day, across all industries."* Chief Engineer Engineering, Construction *"Customer demands are more sophisticated. competitors are adopting and using op eX to meet customer demands. It's not efficient to conduct op ex activities in a disjointed, inconsistent manner."* sr Director, Change Leadership Insurance: Property and Casualty (Stock) *"Leadership buy in and focus on long term gains through a change in the organization culture rather and strategic tie up with It for innovative solutions."* Sr Project Manager Electronics, Electrical Equipment ![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/key%20drivers.png?width=737&name=key%20drivers.png) [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) **Summed-up in 3 words it is the customer, competition and technology.** The traditional business pressures are just getting more intense, maintaining competitive advantage, keeping up with technology shifts, and a war on talent, particularly digital talent. this changing environment requires business to be agile and flexible. On top of this, higher expectations for increased business performance from operational excellence teams is being demanded. Methodologies are expected to evolve and improve to deliver even more, to deliver greater results and have a greater impact, in a shorter period of time. The traditional drivers remain the same such as reducing cost, reducing cycle times, eliminating waste, reducing errors and variances in processes, and increasing the customer experience; and leadership buy-in will always be the major factor. As a respondent citied “Leadership must transform from owning the process to allowing operators to own the process with their support and coaching. They cannot operate with the philosophy "Do what I say." Instead, they must have the philosophy of "how can I help you do a better job?” Below is a selection of the responses from the above open ended question. Responses have been selected to ensure they each add new impactful context to the question.   *"Digital expectations of customers, new competition in the market."* Black Belt Insurance: Property and Casualty (Mutual) *"Demand from customers for Quality and cost competitiveness."* business improvement manager Airlines *"Customers are demanding it. We have partners that will fine us if we don't meet certain metrics."* Dir. of Business Transformation  Wholesalers: Electronics and Office Equipment *"The next generation, larger than baby boomers. They desire open spaces, flexibility, a social business conscience, no borders..."* Owner Education [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) *"New banking regulations. Growing competition from non-financial companies like Apple, Amazon and Google."* Advisor Financial Data Services *"Global growth of organizations Increase in competition globally forcing a need for cost reductions or containment employees gaining more voice in workplace."* Senior Lean Operations Manager Medical Devices *"Pace of change and trends, talent, data."* VP Procurement / Real Estate Electronics, Electrical Equipment *"Further competitive pressures, disruptions, new product/service development... increased focus on innovation and agile development - e.g. Lean startup."* Director, Sales Transformation & Operations Telecommunications *"Pace of change; war for talent, employees desire to do something meaningful."* Group Business Transformation Director  Publishing, Printing *"Changing environment that require our business to stay competitive, agile and flexible."* VP Opex Food & Beverage Consumer Products *"Company's understanding that they must look at processes from end to end."* Managing Partner Diversified Financials *"Creating meaningful connection between processes and technology."* Founder & CEO Miscellaneous *"IoT, AI."* CEO Chemicals *"DevOps, digital transformation."* Senior Director, Corporate Communications Information Technology Services *"Industry 4.0."* Senior Manager,Operational Excellence Miscellaneous *"Advances in technology IoT."* Vynova Excellence Deployment Leader Chemicals *"Digitisation and the need for robotics."* Head of Process & Change Management Financial Data Services [![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) *"The leadership must transform from owning the process to allowing operators to own the process with their support and coaching. They cannot operate with the philosophy "Do what I say." Instead, they must have the philosophy of "how can I help you do a better job.""* Owner/Senior Transformation Expert  Miscellaneous *"The more processes become automated, the more there is a need for OE! If not, organisations will be automating waste and wrong processes. Still need to get that message across to SMEs."*  Founder/Consultant Transportation and Logistics *"Constant cost-downs and quality Improvement initiatives."* Quality Manager Motor Vehicles and Parts *"It should be the recognition of the proliferation of ever-increasing complexity across all dimensions of business."* Senior Manager, Professional Services Enablement Computer Software *"Higher expectations of business performance. Moving past 2-3% business improvements to the expectation 20-30% improvement in results."* Principal Consultant Miscellaneous *"Business pressures - cost, competitive advantage, war on talent."* Director of Operations - Workplace Services  Food & Beverage Consumer Products *"Developing executable strategies that show measurable transformation."* Director Quality & Compliance  Education *"Data analytics evaluation and deployment every month across the globe with key top Mgt. For status and actions. support comes from the top."* Regional Q&C - Americas Miscellaneous [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) *"Today's "short-term engagement" employees who prefer to change companies rather than climbing the corporate ladder, causing companies to need to invest more time & effort in ensuring their clients/customers are happy interacting with them in their purchasing decisions."* Founder/Owner-Operator Education *"Convincing employees to support it (communication, education). Encouraging them to understand and own the importance of their ecosystem."* APU manager Automotive Retailing, Services *"Agility and flexibility; diversity and inclusion."* Head of Business Assurance & Improvement Aerospace and Defense *"Understanding and use throughout the organization as part of the culture and not just being pushed as a project du jour by a centralized department."* CEO Real Estate *"Leadership buy in and focus on long term gains through a change in the organization culture rather and strategic tie up with It for innovative solutions."* Sr Project Manager Electronics, Electrical Equipment *"Need for faster results & more sustainably."* Director, Global Strategic Pricing Metals *"Need for value, increasing market pressures."* VP, Enterprise Transformation, Strategy Implementation Health Care: Medical Facilities *"Challenging healthcare market requiring different leadership mindset and adaptable and efficient management systems."* Medical Office Chief Health Care: Pharmacy and Other Services *"Change in cultural barrier Leadership support and full implementation of the program enabling tools to operate Introducing new technology. "* Head OpEx Publishing, Printing *"Competition, Revenue and margin pressures."* Business Transformation Head Health Care: Insurance and Managed Care *"Competitive landscape; customer relationship; Value chain integration; Focus on margins over revenue."* VP of Operations/Site Lead, Analytical Instruments BU Electronics, Electrical Equipment [![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=600&name=CTA%20SURVEY%20long%202.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) *"Customer demands are more sophisticated. competitors are adopting and using opeX to meet customer demands. It's not efficient to conduct OPEX activities in a disjointed, inconsistent manner."* sr Director, Change Leadership Insurance: Property and Casualty (Stock) *"Customer retention, employee retention and margins."* CEO Diversified Outsourcing Services *"Faster delivery of returns. the drive for robotics."* LCI Director Toys, Sporting Goods *"In healthcare - Innovation, cost out, population health (keep people well)."* Director, Performance Improvement  Health Care: Medical Facilities *"More awareness. the success stories sell themselves."* Director of Operational Excellence  Health Care: Medical Facilities [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT) *"Need more agility, need more data intelligence, customer focus, pressure on results."* SVP BIGS Food Services *"Need to reduce cost as organisations are facing corporate-driven targets in cost and working capital reduction in an attempt to offset declining revenues. New technologies companies are scrambling to keep up with the latest technology, but these solutions are worthless without the right organisational culture to make the most of them. Cross- industry disruption as start-ups and technological innovation are making the market more competitive every day, across all industries."* Chief Engineer Engineering, Construction *"Rapid improvements that sometimes basic tools like six sigma may be too slow to capture."* Business Integration - Associate Services Food & Beverage Consumer Products *"Recognition by ceos of the tremendous net benefits of full implementation."* Founder Computer Software *"RPA, BPM, real focus on the business drivers for success, client journey as primary focus."* Director Process reengineering and optimization Financial Data Services *"For healthcare services, the drivers are quality, safety, accommodating an "older" population profile, the opioid, mental health & addiction crisis, & dealing with keeping cost increases to within 3% year over year."* CEO & Founder Health Care: Medical Facilities [Back to top](https://insights.btoes.com/research-report-2018/19-key-drivers-pushing-change-in-the-operational-excellence-ecosystem#BTT)   **Want to learn more? Download the full Report.** ![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/CTA%20SURVEY%20long%202.png?width=1024&name=CTA%20SURVEY%20long%202.png) --- **About the Author** *![Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19](https://mail.google.com/mail/u/0/?ui=2&ik=886a3fcd5a&view=fimg&th=166e2a2b17ae9107&attid=0.0.1&disp=emb&realattid=ii_jnua8eee0&attbid=ANGjdJ8n5rRDUFLVm4QJXzaq2ge5HB-RDKMkrxJa_CQhWjOQfYahd-9b4n4sXdQ7uHV57zCMgSq_fW6c7JMaQ6_Hs4EjqDfp4j3W08GJMg97_yUx_c3b8_z6p5NuBis&sz=w706-h1058&ats=1541435328886&rm=166e2a2b17ae9107&zw&atsh=1)**Vijay Bajaj,** Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.* *In 2012 he retired to spend time with family and focus on meditation.* *In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.* *He is also an angel investor, mentor, and board advisor.* *Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.* [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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[Work Culture](https://insights.btoes.com/topic/work-culture) [master](https://insights.btoes.com/topic/master) [text analytics](https://insights.btoes.com/topic/text-analytics) [virtual resource management](https://insights.btoes.com/topic/virtual-resource-management) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) 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![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) 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