Byron Tatsumi has written an article on his interpretation of the Global State of Operational Excellence Survey Report - Critical Challenges & Future Trends - 2018/2019. Click here to download the full Survey Report 2018/19.
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With nearly 1000 respondents, 37 insightful questions, detailed analysis & insights from 40 industry thought leaders, and the BTOES Insights executive team, this 130 page report is recognised as the most comprehensive study of critical challenges and future trends within Operational Excellence, and is considered a key resource for the industry. Areas covered include:
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Increasing demand for operational excellence methodologies even in non-mandated companies
One of the key findings from the Business Transformation & Operational Excellence World Summit’s 2018/2019 research report, “The Global State of Operational Excellence,” was that nearly 60 percent of respondents cited operational excellence methodologies as growing in popularity. The report mentions that “this supports the demand for process re-engineering and business transformation to adapt to new advanced technologies and customer demands.” Click here to read the full Survey Report 2018/19.
Need and demand for methodologies
Based on my recent experience in leading the creation and launch of our company-wide Process Innovation program, I have seen first-hand the need and demand by leadership and employees for methodologies. While the company I work for, Salesforce (the global CRM leader), does not have a top-down mandate for employees to complete process re-engineering training and certification, I have worked in large companies in various industries outside of technology that had mandates directly from the CEO. In those instances demand for operational excellence methodologies were a forcing function due to the mandate. Click here to read more Articles on The Global State of Operational Excellence: Critical Challenges & Future Trends - Research Report 2018/19.
Working in a cloud company means needing to continually innovate and provide the latest advanced technologies to support our external customers. This in turn impacts many of our processes as we continue to scale to support more customers and products globally. As a result, the operational excellence methodologies we apply need to be flexible and leveraged quickly.
Introducing and educating on process methodologies
The way we have addressed this has been by introducing process methodologies that support process management, improvement and design. As part of educating on methodologies, we have leveraged our company’s gamified online learning platform, Trailhead. This online platform provides guided modules that anyone, at any time, can take to learn more about why process is important, the definitions of methodologies, and discover additional process resources. In fact hundreds of employees globally took advantage of Trailhead within the first month of its launch. We have also implemented a cloud-based knowledge management system so that all employees can access and share methodology tools, templates and examples.
A key part of our program has been implementing a three-day process bootcamp where individuals who drive operational improvements across the company learn about methodologies and tools for process management, improvement and design. Participants then complete a process project post bootcamp, and are supported by an expert coach so they learn by applying the appropriate methodology based on their problem and goal.
Here are some example quotes from previous individuals (representing the demand) who have gone through bootcamp and then led and completed their process project:
“Combining structured methodologies, process tools and expert coaching, the program provided the foundation for me to succeed and deliver improvements.”
“Standardized process training through the program has already begun benefiting our team. It is paying off in staff productivity, program focus, and sustainable process assets.”
“It is another connection among our company to be able to use the same language and approach in understanding the current processes and designing future ones. I believe it will help us get to the essence of the work quicker and increase our velocity in innovation.”
So, if you are in a non-mandated company like mine, talk with various stakeholders (e.g. leadership, employees, etc.) as there may be demand and opportunity to implement operational excellence methodologies.
About the Author
Senior Director, Process Innovation at Salesforce
Byron Tatsumi is a senior director at Salesforce and leads the company wide process innovation program. He has more than 20 years of industry and consulting experience in strategic planning, business process improvement & transformation, business operations, and strategic sourcing. He has a strong background in strategy development and business plan implementation and considerable program, project, and change management experience. Check out his LinkedIn profile.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
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