Insights Article: Alembic - Mohmed Salim Mansuri: Digital Process Automation

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Digital Process Automation

When we talk about digital process automation a question comes to my mind “Is there any process left out which is not automated”. Accordingly to me, Productivity is because of digital automation. We can’t forget the contribution of automation. When we talk about integrity, accuracy, manual error elimination, calculation, precision & speed is only possible with the implementation of digital process automation.

Digital process automation is defined as a method of using digital technology to automate processes and optimize workflows or one or more tasks involved in a business process. It focuses on automating tasks that involve human interaction such as those in management, sales, and marketing.

Digital process automation can help improve communication, collaboration, content management, access to analytics data and social networking as well as staff and customer experience. Successful enterprises are embracing technology to create digital workplaces that improve business cohesion.

When process automation is implemented, it streamlines document management completely, making it effortless. Data organization and retrieval is simplified. Confidential data can be secured with role-based access. Accurate information moves smoothly between processes, increasing employee productivity by leaps and bounds.

Benefits of Digital Process Automation

• Enhanced data collection

• Greater resource management

• Data-driven customer insights

• An overall better customer experience

• Encourages digital culture (with improved collaboration)

• Increased profits

• Increased agility

• Improved productivity

• Reducing Operational Costs

• Ensuring High Availability

• Increasing Reliability

• Optimizing Performance

Digital process automation have focused on getting the process right, assumes the process has been optimized and focuses on making the experience better.

If something could affect your customers’ overall experience with you, it’s something you should be able to document and consider when thinking about processes to automate. This helps to show what you need to focus on when working on your processes and also what processes you need to focus on first. While most types of automation focus on saving time, money, and effort, this customer-centric approach can at times make digital process automation at odds with that and will not necessarily cost less than your current system.

It is also important to understand that digital process automation has the capability to act as a cornerstone of digital transformation. As an enterprise technology, it powers the optimization of any type of process, regardless of whether this process can be fully automated or whether it requires human intervention to handle escalations, approvals, and other high-value tasks. This high level of agility and scalability makes digital process automation truly unique.

At last In a competitive and constantly changing business environment, the ability to adapt fast gives us a competitive edge. To achieve an outcome, many complex, interrelated processes may contribute. Every change has knock-on effects, and these can be unpredictable. But digital process automation allows you to set up highly complex process flows and test them, making adjustments as soon as the need for adaptation becomes apparent.

Ultimately, business process automation allows you to manage organizational outcomes, not only the individual processes that contribute to them.

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