Subscribe
The World's leading CX event

Virtual Conference

June 7, 2022

The world's leading Digital Process Automation Industry online event

Virtual Conference

June 21, 2022

The world's leading Enterprise Agile Industry online event

Virtual Conference

June 28, 2022

Europe's leading iBPM Industry online event

Virtual Conference

July 6-7, 2022

The world's leading IT & Cloud Strategies online event

Virtual Conference

July 12-14, 2022

The World's leading Enterprise Architecture Industry online event

Virtual Conference

The world's leading Cultural Transformation Industry online event

Virtual Conference

July 26-28, 2022

The world's leading Artificial Intelligence industry online event

Virtual Conference

August 16-18, 2022

The World's leading CX event

Virtual Conference

June 7-9, 2022

The world's leading Digital Process Automation online event

Virtual Conference

June 21-23, 2022

Mike Serena
By
April 22, 2017

Be A Rebel With A Cause: 7 Steps for A Successful Gemba Walk

This post was originally featured on TBMcg.com

Screenshot 2017-04-09 17.53.38.png

Gemba walks are often misunderstood as “managing by walking around,” workplace inspections or audits. It’s not about walking around. It’s about walking with a cause!A critical element of leader standard work, gemba walks are scheduled walkthroughs of a designated area or process with a very clear purpose. By design, the leader of every gemba session points out process improvement opportunities, questions existing conditions and assigns follow up tasks to be completed prior to the next gemba session.

Read More: What is Gemba - Definitions and tools

These sessions are critical staff development tools that can quickly develop employee skills, encourage involvement and strengthen accountability. Positive reinforcement and modeling desired behaviors promotes a “do what I do” rather than a “do what I say” leadership model. Ongoing leadership presence demonstrates a real commitment to continuous improvement. Further, employees learn to view organizational leaders as teachers, and not just disciplinarians.
When you decide to “walk with a cause,” use these seven simple steps to prepare for an effective gemba walk:

Select a process, topic or theme and make it team focused.

  1. Create a premise or hypothesis that explains why you believe the topic needs to be addressed. An area leader might pose questions like: a)  “I believe that we have excess WIP in and around our production areas causing excess lead time in delivering products to our customers. Let’s go take a look.”, or b)  “I have a hunch that our absenteeism and excessive operator rotation could be contributing to our increase in production defects, or c)  Let’s go and see what we can find out.”, or d) “I suspect that our metric boards are not identifying the root causes of issues. Let’s take an hour and review the effectiveness of our metric board countermeasures and assignments.”
  2. Formalize a list of questions to review during the gemba session. For example, here are some questions that you might ask when focusing on equipment and tool maintenance: a)  Is there evidence of a formal preventative maintenance and auditing program?, b) Is a timetable and tracking sheet posted near critical tools and equipment?, or c)  Are operators involved in daily equipment and tool maintenance? or d) Have we conducted a Pareto analysis of our unscheduled equipment downtime?
  3. Share your experiences and feedback as you walk through the area or process. Be sure to keep the comments and examples reinforcing and constructive.
  4. Make appropriate notes and assign follow up homework. Use a “what, who and when” format to track assignments and create accountability.
  5. Establish how often you will conduct gemba sessions with your team. Frequency should be based on desired skill development as well as issue severity.
  6. Cascade your expectations and encourage your reports to conduct gemba sessions with their respective teams.
  7. Foster a “train the trainer” mentality that promotes the importance of your company being a learning organization.

The only way that you can change the way your direct reports think is by challenging and changing the way you manage. Be a rebel with a cause and transition your company into a learning organization that emphasizes employee training and development by doing gemba walks with a purpose!

What Is Gemba?

Visit TBM

Mike's Linkedin


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
300x300-LX-Connect-Boston
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
9-May-16-2022-10-04-27-80-AM
10-May-16-2022-10-04-44-31-AM
11-May-16-2022-10-04-51-67-AM
3-May-16-2022-10-05-02-11-AM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Enterprise Architecture BTOES From Home RPA & Intelligent Automation Live Technology Financial Services Process Mining Customer Experience Excellence Healthcare and Medical Devices Process Automation Culture Healthcare Customer Experience iBPM Innovation Insights Article BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Report Industry Manufacturing Digital Workplace Transformation Cultural Transformation IT Infrastructure & Cloud Strategies Robotic Process Automation (RPA) BPM Automation Digital Process Automation AI Lean Manufacturing Webinar innovation execution Robotic Process Automation IT value creation Agility Business Supply Chain Planning Systems Engineering RPAs Insurance Process Design Digital data management Speaker Article Speaker's Interview digital operations Awards Oil & Gas thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Transformation Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview White Paper investment banking BTOES19 Business Process Management Consumer Products & Retail Government Intelligent Automation Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Primary Measure of succes Sales business expansion revenue growth Adobe Sign Agile Transformation BTOES Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management Solving Cash Flow with AI business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive Analytics Insight Automated Money Movement Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprise architecture as an enabler Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Hybrid Work Model Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The New Era of Automation Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System CoE Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Reduce your RPA TCO Resilience SAP Sales Quota Team Work Telecommunications Text Mining The Document is Dead The Fully Automated Contact Center Visually Displayed Work Culture master text analytics virtual resource management Agile methodology Announcement Augmented Intelligence

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120