Articles on Operational Excellence

Key Findings: The Global State of Operational Excellence, 2017 Industry Report

Announcing the most comprehensive Operational Excellence industry report of the year. The ...



Free Book Chapter: Redefining Operational Excellence



Assuring Operational Excellence from Contractors and Their Subcontractors II: A Best Practice Model Abstract

This piece accompanies our latest BTOES Insights premium content, "Attaining & Sustaining ...



Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...



Assuring Operational Excellence from Contractors and Their Subcontractors

This piece accompanies our latest BTOES Insights premium content, a free chapter of Operat...



Get Your Organization Prepared for Operational Excellence

Are you prepared for Operational Excellence? An organization can’t shift from a culture of...



Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



No Growth Strategy Without Culture - Achieving Growth through Operational Excellence

CEOs are under increasing pressure to achieve growth. In fact, there is such a push for or...



Four Foundations: the Johnson Controls Manufacturing System

This case study is just one of the very best Award-Winning Examples of Successful Operatio...



EXCLUSIVE VIDEO: Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering Superior Service, Coca-Cola

  WATCH NOW: Increasing Customer Satisfaction by Mapping the Customer Journey to Deliverin...



EXCLUSIVE VIDEO: Transforming from a Manufacturing to a Services Company, the Journey

  WATCH NOW: Transforming from a Manufacturing to a Services Company, the Journey



EXCLUSIVE VIDEO:  Support Top Line Growth with Operational Excellence, LEGO

    WATCH NOW: Support Top Line Growth with Operational Excellence    



Training your Employees in Operational Excellence & Performance Improvement

 WATCH NOW: Training your Employees in Operational Excellence & Performance Improvement, H...



EXCLUSIVE VIDEO: Transforming your Global Business with a Robust Operational Excellence Program: Balancing the Need for Speed with the Risk of Failing

WATCH NOW: Transforming your Global Business with a Robust Operational Excellence Program:...



EXCLUSIVE VIDEO: Successfully Managing Compliance with Operational Excellence and Process Automation, EDP Renewables

  WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Auto...



EXCLUSIVE VIDEO: Building Solutions that Transform the Business -- and the Customer Experience

  WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Auto...



Improving Operational Throughput for Patient Experience Excellence

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a s...



EXCLUSIVE VIDEO: Using All Virtual Blended Learning to Accelerate Culture Change, OpusWorks

  WATCH NOW: Using All Virtual Blended Learning to Accelerate Culture Change  



EXCLUSIVE VIDEO: The adoption of Visual Management (VM) as a key success factor for the Agility and Performance of Global Organizations

    WATCH NOW: The Adoption of Visual Management (VM) as a key success factor for the Agil...



EXCLUSIVE VIDEO: Engaging Leadership with Operational Excellence through Strategic Alignment and Visual Management

  WATCH NOW: Engaging Leadership with Operational Excellence through Strategic Alignment a...



EXCLUSIVE VIDEO: Demystifying Jidoka: Transforming machines to become autonomous, to operate without human intervention, Leggett & Platt

  WATCH NOW: Demystifying Jidoka: Transforming machines to become autonomous, to operate w...



EXCLUSIVE VIDEO: Debunking Myths: How Operational Excellence Fosters Innovation and Agility, Ebay

  WATCH NOW: Debunking Myths: How Operational Excellence Fosters Innovation and Agility   ...



EXCLUSIVE VIDEO: Engaging Leadership in the Bose Lean IT Journey, Bose Corporation

  WATCH NOW: Engaging Leadership in the Bose Lean IT Journey   About the Presentation Pres...



Creating a Lean and Continuous Improvement Culture in your Business

  WATCH NOW: Transforming the Culture - Create a Lean and Continuous Improvement Culture i...



Get on Offense: 8 Principles to Achieve Operational Excellence

In today’s increasingly competitive environment, improvements can’t take years to yield re...



EXCLUSIVE VIDEO: From Worst to First—Changing Culture to Drive Performance

  WATCH NOW: From Worst to First—Changing Culture to Drive Performance    



EXCLUSIVE VIDEO: How an Operational Excellence Culture can be your Company’s Biggest Success Factor

  WATCH NOW: How an Operational Excellence Culture can be your Company’s Biggest Success F...



EXCLUSIVE VIDEO: Leading Change: Insightful Lessons we can Learn from History, Morningstar Excellence

WATCH NOW: Leading Change - Insightful Lessons we can Learn from History About the Session...



EXCLUSIVE VIDEO: Designing and Preparing for the Business Future with People, Process & Technology, Vanguard

  WATCH NOW: Designing and Preparing for the Business Future with People, Process & Techno...



EXCLUSIVE VIDEO: Leveraging Operational Excellence for Successful Acquisition Focused on the Client, Keybank

WATCH NOW: Leveraging Operational Excellence for Successful Acquisition Focused on the Cli...



EXCLUSIVE VIDEO:  How to use Operational Excellence as a Competitive Advantage, Guardian Life

    WATCH NOW: How to use Operational Excellence as a Competitive Advantage  



EXCLUSIVE VIDEO:  Training your Employees in Operational Excellence & Performance Improvement, Hospital Sisters Health System

   WATCH NOW: Training your Employees in Operational Excellence & Performance Improvement,...



EXCLUSIVE VIDEO: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior Customer Service, Kaiser Permanente

WATCH NOW: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior...



EXCLUSIVE VIDEO: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System

    WATCH NOW: Gaining Process Automation Buy-in for Successful Implementation, Rockford H...



EXCLUSIVE VIDEO: Improving Operational Throughput to Provide an Excellent Customer Experience, Universal Health Services

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience Ab...



EXCLUSIVE VIDEO: Creating a Lean Culture of Problem Solving

WATCH NOW: A Systematic Approach to Creating a Culture of Structured Problem Solving How c...



Transforming Your Business to Achieve Operational Excellence

The 21st century economy requires organizations to apply a more agile approach to problem ...



Creating a Culture of Operational Discipline that leads to Operational Excellence

DOWNLOAD THE WHITEPAPER: Creating a Culture of Operational Excellence Discipline that lead...



Driving Quality Improvement Through a Patient-Centred Approach.: University Health Network

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



Organizational Transformation: 6 Presentations to begin your Organizational Excellence Journey

Pick from 6 of the fantastic Organizational Excellence presentations below, courtesy of Mu...



EXCLUSIVE VIDEO: Business Transformation & Operational Excellence: Achieving Enterprise Excellence - Bristol Myers-Squibb

Watch Rick's full session, 'Achieving Enterprise Excellence by 2020', here, courtesy of th...



EXCLUSIVE VIDEO: Avvo's Agile Business Transformation: Using Operational Excellence Tools & Methodologies - Avvo

Agile software development and operational excellence agility share a few core tenets: bri...



11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More

This video session covers a 45 minute discussion between the Awards winners from the Busin...



Operational Excellence in Manufacturing Case Study Example: Johnson Controls

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



SLIDE DECK: Ensuring that the Executive Board is Brought in to Sustain a Successful OpEx Program, Cardinal Health

Courtesy of Cardinal Health, 'Ensuring that the Executive Board is Bought in to Sustain a ...



The Fast Lane to Excellence: How to be a Better Leader in Manufacturing - 4 tips

This article is part 2 of The Fast Lane, by Larry Fast. Read Part one: '13 Ways Difficult ...



Introducing and Embracing Digital Transformation in Healthcare: Mentis Neuro Health

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



The Fast Lane: 13 Ways 'Difficult Relationships' Damage Company Culture



SLIDE DECK: 3 Lessons for Driving Innovation & Agility through Operational Excellence, Ebay

How can you utilise Operational Excellence to encourage Innovation & Agility within your o...



Are Hard Skills or Soft Skills More Important for Culture? 5 Tips on Hiring for the Factory Floor

Question: When you hired for the factory floor, what was more important to you in the cand...



Operational Excellence in Oil & Gas, Power & Utilities Awards Winners: Black & Veatch

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



INTERVIEW: Engaging Leadership with Operational Excellence, with Jabil's Jeff Porada

Jeff Porada is the Global Director of Lean Six Sigma at Jabil.  Jeff manages the “Business...



Integrative Models for Achieving Sustainable Business Excellence and Progressive Business Growth

Professional fields are often strewn with terminologies that confound the uninitiated and ...



Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



INTERVIEW: Applying Business Transformation to your Company Culture with Felicia Linch, Kitch Consulting

Felicia Linch is Founder and Managing Director of Kitch Consulting & Coaching Ltd.



Award Winning Case Study: IBM Improving Customer Experience

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



INTERVIEW: Problem Solving with Culture Transformation and Operational Excellence, NCH Healthcare.

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is...



Platinum Award Winning Case Studies, Available Now

We are proud to offer our BTOES Insights community with access to the very best Award-Winn...



Slide Deck: Engaging Leadership in the Bose Lean IT journey, Bose Corporation

  Download Slides Now We are excited to offer our readers some more content from the Busin...



Interview: Kevin Duggan, Institute of Operational Excellence

At the Business Transformation & Operational Excellence World Summit last month in Orlando...



SLIDE DECK: Taking your Operational Excellence Program to the Next Level, Catalent Pharma

Download Slides Now We are excited to offer our readers some brand new content from the Bu...



SLIDE DECK: Building the Fit Organization, or; Taking the Toyota Out of Lean

DOWNLOAD DAN'S SLIDE DECK: BUILDING THE FIT ORGANIZATION, NOW  Over the past 20 years, bus...



Reducing the Utilization of Continuous Observations for Safety Precautions

At the Business Transformation & Operational Excellence World Summit, more than 30 compani...



The BTOES17 Awards: Sanofi & Philips Lighting take home the Platinum Awards!

The Business Transformation & Operational Excellence Awards announces its 2017 winners



Great Scott! Potential Sighting of Lean Product Development!

  There’s a scene in Back to the Future 2 where Doc and Marty McFly are trying to figure o...



The Fast Lane to Operational Excellence

For those of us old enough to remember, we have been reading about the "Barriers to Operat...



Thought for the Day: Focus Determines the Outcome



Beware the New "Instant Pudding"​ of Operational Excellence

"Those who cannot learn from history are doomed to repeat it." - George Santayana



Performance Metrics that Matter: Effective Productivity Measures

Effective Productivity is a slippery slope.  Frankly, I can count on one hand the plants I...



Don't Sweat the Soft Skills

One of the most frequently asked questions I get as a Lean Six Sigma coach and mentor is a...



Edwin Moses

Edwin Moses was the greatest 400m hurdler the world has ever seen.



The OpEx 'Fast Track'

I'm constantly amazed at how easily senior managers and executives in companies large and ...



The FAST Lane: How Robust is your Sales and Operations Planning Process?

I’ve always thought the delivery performance metric best reflects how well integrated the ...



INFOGRAPHIC: 5 Trends Shaping Safety Culture Management

Safety Culture Management is now under a magnifying lense from HR Management. Courtesy of ...



Operational Excellence 2.0: invented in Silicon Valley?

I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the U...



ARTICLE: What's Your Lean Business System Reference Model?

Kata: A systematic global cultural development process where patterns of behaviors, values...



ARTICLE: Structure & Clutter

Flow is one of the key tenets of lean. To that end, continuous improvement professionals e...



CASE STUDY: Operational Excellence Project Award Winner CIBC

Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institutio...



THOUGHT LEADER: Riad (Ray) Ardahji, Zimmer Biomet



CASE STUDY: Operational Excellence Project Award Winner WNS

WNS is a global provider of Business Process Management and Outsourcing solutions for 200+...



ARTICLE: Operations Improvement: Common sense is thy name!

Operations Improvement: Lean, TPM, TOC, Six Sigma, WCM…the list is endless and so are oppo...



CASE STUDY: Operational Excellence Award Winner Infosys

Infosys, a global leader in technology services & consulting, helps clients in more than 5...



THOUGHT LEADER: Rick Hepp, Bristol-Myers Squibb

Rick Hepp, Executive Director of Operational Excellence at Bristol-Myers Squibb will be a ...



THOUGHT LEADER: Ezra Eckhardt, Wave Form Systems, Inc.

Ezra is just one of the many esteemed Operational Excellence thought leaders giving his pe...



CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



ARTICLE: Lean and the BMI ( Body Mass Index ) Analogy for Manufacturing

The word Lean conjures up several images in people’s mind whenever it is mentioned. On a p...



THOUGHT LEADER: Peter Evans, LEGO

Director of Lego continuous improvement at LEGO, BTOES Insights is proud to announce Peter...



CASE STUDY: Operational Excellence Award Winner Delphi Powertrain

Delphi offers unique systems level knowledge and analysis resources for manufacturers of m...



THOUGHT LEADER: Beth Schmidt, Mutual of Omaha



ARTICLE: A Coffee Rant - How Many Steps Does it Take to Fill My Iced Coffee?

Let me start off by saying I don’t drink coffee. Ever. Never have. Never will.



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The Global State of Operational Excellence: 2017 Industry Report
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Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
    
The Business Transformation & Operational Excellence World Summit, 2018
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
Business Transformation & Operational Excellence World Summit - BTOES17 - Watch the highlights now!
The Business Transformation & Operational Excellence Awards 2018
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World