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May 21, 2020

Lighthouse's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project

Read this article about Lighthouse, one of our finalists, in the category Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution project, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

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Best Achievement in Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project - Project CORE

For 25 years, Lighthouse has provided software and services to manage the increasingly complex landscape of enterprise data for compliance and legal teams. In 2017, Lighthouse merged with Discovia creating the largest organization in the industry focused purely on ensuring optimal use of technology for ediscovery, compliance, and risk management. At the time, Lighthouse and Discovia were operating on two different processing workflows and systems. The desired future state workflow and system integration would impact a large portion of the combined company and take place across teams and geographies. During this time, Lighthouse Spectra, a proprietary self-service ediscovery solution, was in the final stages of development, but in need of a sufficient processing engine.

Project CORE was rolled out under one of five key initiatives included in Lighthouse’s Service Delivery (SD) Integration Program launched in Q4 2017. CORE was designed to bring to bear end-to-end processing automation and consolidate processes across both legacy companies, reduce the number of labor hours needed per matter to increase efficiency, quality, and profitability, and act as the processing system behind Spectra so the tool could be brought to market.

Representatives from each impacted function of the organization were represented on project teams of between 10 – 25 people with responsibilities funneling up through the team’s project members, Enterprise Project Management (EPMO) representative, project lead, and executive sponsor. The scope, deliverables, benefits, timeline, tasks, risks, decisions, and weekly status reports of each project were owned by the project team members to build self-guiding teams of change agents. SD Integration Program Status meetings allowed the EPMO to align outstanding decisions with the Integration Governance charter and kept all stakeholders, including all employees, up to date.

CORE officially launched in April 2019 following a six-month pilot program, in which a few clients were brought on to the new system to gradually build internal team exposure to the new workflow. In October 2019, Lighthouse reached our highest ever ingestion volumes in Seattle and New York, which was made possible by running 85% of all ingested data through CORE. As a result of the end-to-end automation brought to bear through CORE, Lighthouse is positioned to continue to modernize the platform and scale on a larger level. CORE’s processing system was implemented on the backend for Spectra in July 2018. Since then, we have seen great success with Spectra, including a trial to paying customer conversion rate of 76%. Spectra also helped contribute to a 13% increase in overall company revenue in 2019 and has been adopted by more than 7% of our client base.

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CORE provides workflow flexibility, distributed parallel processing, faster turnaround times, and a reduction in the risk of quality issues by minimizing the number of manual interventions and QC steps required. In 2020, Lighthouse is set to launch a next-generation data aggregation and analytics platform built on Microsoft Azure big data technology, which is an extension of CORE that will integrate with data sources to enable data streaming for compliance and ediscovery.

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

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The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

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Agenda

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There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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