IBM: Process Automation & Operational Excellence

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Automation & Misconceptions About How Employees Really Become Indispensable

Is Process Automation going to take your job? One of the best lines in any movie ever (whi...



A Culture of Innovation: Shift your focus—and overcome obsessive problem-solving

To create a culture of innovation, you must first shift focus. The best starting point is ...



BTOES18 Speaker - Nuray Gurtekin Sen - Organizational and Cultural Shift in Innovation Organizations

Organizational and Cultural Shift in Innovation Organizations Corporate Technology US’ cha...



Digital Transformation: The High Cost of Change in Technology Projects

What kind of approach do you take to a technology project? I have an older brother who, li...



BTOES18 Speaker - Fabio Garaycochea - The Boehringer Ingelheim Production System – Animal Health Case Study

The Boehringer Ingelheim Production System – Animal Health Case Study Like you, operationa...



BTOES18 Speaker - Lisa Norcross - Continuous improvement, never be complacent: how to stay ahead?

Continuous improvement, never be complacent: how to stay ahead?  The energy industry is go...



BTOES18 Speaker - Kevin Goldsmith - Leadership and Innovation: what does the Leader of the Future look like?

Leadership and Innovation: what does the Leader of the Future look like? Startups continue...



BTOES18 Speaker - Brett Addis - Approaches to advancing along maturity model (for different levels of CI maturity)

Approaches to advancing along maturity model (for different levels of CI maturity) From Ub...



Devender Malhotra, Operational Excellence Deployment Leader of the Year 2017

Devender Malhotra, Operational Excellence Deployment Leader of the Year



BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change

Creating a culture of quality and performance excellence: keeping the workforce engaged wh...



BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach

Removing the barriers to better health through a high tech, high touch approach Our curren...



BTOES18 Speaker - Mustafa Abdulali - Small Experiments can help solve big problems

Small Experiments can help solve big problems As you rise up the ranks of your organizatio...



Business Transformation & Operational Excellence Awards 2018 Finalists Announced



How Organizations Can Stay Competitive in the Rapidly Evolving Digital World

Progressive organizations in today’s corporate world are constantly faced with multiple ch...



The Customer Experience Strategy: What Is It Really?

What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.



Leadership and Teams: Reversing the Vector of Accountability

Leadership Executives on their company culture often proudly profess, “We have to hold peo...



Business Transformation & Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)



Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Culture Transformation: Why is it still one of the priorities?

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Improvement in Healthcare: It Adds Up

  What is the real cost of implementing Process Improvement in Healthcare? With so much di...



Operational Excellence: Out of Reach or a Stone’s Throw Away?

How close are you to achieving Operational Excellence? Think for a moment of the one busin...



Culture Transformation: How Fast can you Change?

You and your business: How fast can you change? We’ve looked at “How much change can you h...



Digital Transformation: Shopping for Off-the-Shelf Software? Here’s Where You Should Begin

When it comes to Digital Transformation, purchasing new software is a major investment. Th...



RPA & Artificial Intelligence: Are Intelligent Robots taking over Control of our Offices?

Intelligent robots and processes are starting to take over our offices, replacing more and...



Enabling Digital Business Transformation: Gain the Ability for Cloud Agility - Assessing Enterprise Capacity for a Multi-Cloud Strategy

This content, and the report (available here) has been provided courtesy of BPI Network. F...



Change Management: Uncover a Masterpiece by Changing Just One Thing

Are you one change away from a masterpiece of strategy? I’ve always been a big fan of Poin...



Key Findings: The Global State of Operational Excellence, 2017 Industry Report

Announcing the most comprehensive Operational Excellence industry report of the year. The ...



A Question for Leadership: How much change can you handle?

How much change can you handle? A question for the leader for sure. There are a lot of que...



Free Book Chapter: Redefining Operational Excellence



Assuring Operational Excellence from Contractors and Their Subcontractors II: A Best Practice Model Abstract

This piece accompanies our latest BTOES Insights premium content, "Attaining & Sustaining ...



I’ll Take a Medium Iced Coffee, Cream, Sugar and an Efficient Process…

Do you need to improve your processes? Answer: Yes. You’re probably reading the title of t...



What do Digital Customer Experience Transformation and Obesity Have in Common?

94% of companies fail at Digital Transformation. The New Year is long gone. So, are those ...



The 9 Keys to Unlocking Performance in Your Process Improvement Team

“The problem with projects is that they require people and people are the worst.” I start ...



Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...



Operationally Excellent Project Outcomes: When ‘Good Enough’ is Not Good Enough

Is Your Latest Project only 'Good Enough'? I don’t understand,” a friend of mine lamented ...



Assuring Operational Excellence from Contractors and Their Subcontractors

This piece accompanies our latest BTOES Insights premium content, a free chapter of Operat...



5 Principles for Operational Excellence from the Lean 5S Guide

5 Principles for Operational Excellence in Manufacturing  On an Operational Excellence Jou...



Six Actions for success with Customer-Driven Business Transformation

There’s been a lot of rhetoric around Customer Experience driving successful Business Tran...



Change Management… Why is it So Darn Hard?

Why is Managing Change so Challenging? I have not failed. I’ve just found 10,000 ways that...



Who's Leading your Digital Transformation? Job Titles vs. Characteristics

Who leads your Digital Transformation effort is more important now than ever. Lack of visi...



Get Your Organization Prepared for Operational Excellence

Are you prepared for Operational Excellence? An organization can’t shift from a culture of...



Fostering a Culture of Change and Making Your Employees the Change Agents

  The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpet...



No Growth Strategy Without Culture - Achieving Growth through Operational Excellence

CEOs are under increasing pressure to achieve growth. In fact, there is such a push for or...



Thou Shalt Not Reform: The Digital Transformation Commandment Crippling Organisations

Companies that discount digital transformation do so at their peril. In my experience, the...



Four Foundations: the Johnson Controls Manufacturing System

This case study is just one of the very best Award-Winning Examples of Successful Operatio...



Business Processes and Systems: Do All Signs Point to Change?

How many of the challenges of managing change are you creating for yourself? I know it may...



EXCLUSIVE VIDEO: Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering Superior Service, Coca-Cola

  WATCH NOW: Increasing Customer Satisfaction by Mapping the Customer Journey to Deliverin...



5 Reasons to get focussed on your Culture Transformation, Fast

Get the Full Wilsons Perumal White paper, 'Creating a Culture of Operational Discipline th...



Six Sigma’s Biggest Secret: Why No One Has Ever Matched Motorola’s Results…

Six Sigma's Best-Kept Secret: Motorola & the Malcolm Baldrige Award Motorola taught others...



EXCLUSIVE VIDEO:  Lean Innovation and Managing Complexity

  WATCH NOW: Lean Innovation and Managing Complexity  



EXCLUSIVE VIDEO: Transforming from a Manufacturing to a Services Company, the Journey

  WATCH NOW: Transforming from a Manufacturing to a Services Company, the Journey



EXCLUSIVE VIDEO:  Architect Your Business for NextGen Customer Experiences

     WATCH NOW: Architect Your Business for NextGen Customer Experiences   



EXCLUSIVE VIDEO:  Process and Project come together at Global CRO for Clinical Trial Project Management

   WATCH: Process and Project come together at Global CRO for Clinical Trial Project Manag...



EXCLUSIVE VIDEO:  Creating A Business Transformation Team to Rapidly Respond to Market Changes

  WATCH NOW: Creating A Business Transformation Team to Rapidly Respond to Market Changes ...



EXCLUSIVE VIDEO:  Support Top Line Growth with Operational Excellence, LEGO

    WATCH NOW: Support Top Line Growth with Operational Excellence    



Training your Employees in Operational Excellence & Performance Improvement

 WATCH NOW: Training your Employees in Operational Excellence & Performance Improvement, H...



EXCLUSIVE VIDEO: Transforming your Global Business with a Robust Operational Excellence Program: Balancing the Need for Speed with the Risk of Failing

WATCH NOW: Transforming your Global Business with a Robust Operational Excellence Program:...



EXCLUSIVE VIDEO: Successfully Managing Compliance with Operational Excellence and Process Automation, EDP Renewables

  WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Auto...



EXCLUSIVE VIDEO: Building Solutions that Transform the Business -- and the Customer Experience

  WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Auto...



Improving Operational Throughput for Patient Experience Excellence

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a s...



EXCLUSIVE VIDEO: Driving Change from Crisis Through Transformation, ComputerShare

  WATCH NOW: Driving Change from Crisis Through Transformation  



EXCLUSIVE VIDEO: Using All Virtual Blended Learning to Accelerate Culture Change, OpusWorks

  WATCH NOW: Using All Virtual Blended Learning to Accelerate Culture Change  



EXCLUSIVE VIDEO: The adoption of Visual Management (VM) as a key success factor for the Agility and Performance of Global Organizations

    WATCH NOW: The Adoption of Visual Management (VM) as a key success factor for the Agil...



EXCLUSIVE VIDEO: Empowering your Employees to Select their Own Improvement Projects that are Aligned with Strategy

  WATCH NOW: Empowering your Employees to Select their Own Improvement Projects that are A...



EXCLUSIVE VIDEO: Engaging Leadership with Operational Excellence through Strategic Alignment and Visual Management

  WATCH NOW: Engaging Leadership with Operational Excellence through Strategic Alignment a...



EXCLUSIVE VIDEO: Demystifying Jidoka: Transforming machines to become autonomous, to operate without human intervention, Leggett & Platt

  WATCH NOW: Demystifying Jidoka: Transforming machines to become autonomous, to operate w...



EXCLUSIVE VIDEO: Debunking Myths: How Operational Excellence Fosters Innovation and Agility, Ebay

  WATCH NOW: Debunking Myths: How Operational Excellence Fosters Innovation and Agility   ...



EXCLUSIVE VIDEO: Engaging Leadership in the Bose Lean IT Journey, Bose Corporation

  WATCH NOW: Engaging Leadership in the Bose Lean IT Journey   About the Presentation Pres...



Process Management: Collaboration is Key for Business Transformation

Collaboration is Key for Business Transformation, now more than ever.   Global competition...



Creating a Lean and Continuous Improvement Culture in your Business

  WATCH NOW: Transforming the Culture - Create a Lean and Continuous Improvement Culture i...



EXCLUSIVE VIDEO: Transforming the Culture to be More Innovative: A Roadmap for the Future with NASA

 WATCH NOW: Transforming the Culture to be More Innovative: A Roadmap for the Future About...



Get on Offense: 8 Principles to Achieve Operational Excellence

In today’s increasingly competitive environment, improvements can’t take years to yield re...



EXCLUSIVE VIDEO: From Worst to First—Changing Culture to Drive Performance

  WATCH NOW: From Worst to First—Changing Culture to Drive Performance    



EXCLUSIVE VIDEO: How an Operational Excellence Culture can be your Company’s Biggest Success Factor

  WATCH NOW: How an Operational Excellence Culture can be your Company’s Biggest Success F...



EXCLUSIVE VIDEO: Leading Change: Insightful Lessons we can Learn from History, Morningstar Excellence

WATCH NOW: Leading Change - Insightful Lessons we can Learn from History About the Session...



EXCLUSIVE VIDEO: Customer-Back Innovation; An Innovation Framework for Accelerating Organic Growth at ITW

WATCH NOW: An Innovation Framework for Accelerating Organic Growth



EXCLUSIVE VIDEO: Designing and Preparing for the Business Future with People, Process & Technology, Vanguard

  WATCH NOW: Designing and Preparing for the Business Future with People, Process & Techno...



EXCLUSIVE VIDEO:  Leaning Out of Six Sigma, AON

  WATCH NOW: Leaning Out of Six Sigma



EXCLUSIVE VIDEO: Leveraging Operational Excellence for Successful Acquisition Focused on the Client, Keybank

WATCH NOW: Leveraging Operational Excellence for Successful Acquisition Focused on the Cli...



EXCLUSIVE VIDEO:  How to use Operational Excellence as a Competitive Advantage, Guardian Life

    WATCH NOW: How to use Operational Excellence as a Competitive Advantage  



EXCLUSIVE VIDEO: The Critical Role of Culture in Strategy Execution

WATCH NOW: The Critical Role of Culture in Strategy Execution About the Session When a new...



EXCLUSIVE VIDEO:  Training your Employees in Operational Excellence & Performance Improvement, Hospital Sisters Health System

   WATCH NOW: Training your Employees in Operational Excellence & Performance Improvement,...



EXCLUSIVE VIDEO: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior Customer Service, Kaiser Permanente

WATCH NOW: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior...



EXCLUSIVE VIDEO: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System

    WATCH NOW: Gaining Process Automation Buy-in for Successful Implementation, Rockford H...



EXCLUSIVE VIDEO: Improving Operational Throughput to Provide an Excellent Customer Experience, Universal Health Services

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience Ab...



EXCLUSIVE VIDEO:  Applying Operational Excellence Methodologies in Identifying Meaningful Data that Yields Results, Christiana Care Health System

  WATCH NOW: Applying Operational Excellence Methodologies in Identifying Meaningful Data ...



A Change Management Challenge: Technology is Fast, and Change is Slow

A very real challenge is found when tasked with managing change and keeping up with techno...



EXCLUSIVE VIDEO: Integrating Lean and Agile to Transform New Product Development

  WATCH NOW: Integrating Lean and Agile to Transform New Product Development Alex Jones is...



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  • Best Achievement of Operational Excellence in Technology & Communications: IBM
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