Best Achievement of Operational Excellence in Technology & Communications: IBM

Improving Customer Experience through Cognitive Watson Automation technology

View the BTOES Insights Interview with Awards Winner Elli Hurst of IBM

Download the Award-Winning Case study now.

Learn more about Robotic Process Automation.

Premium Content: BTOES17 Award Winning Case Studies

View More Contributor Content

BTOES Insights is created in partnership with BTOES18, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES18, click here.

BTOES Insights is created in partnership with Business Transformation & Operational Excellence World Summit (BTOES). The Industry's Biggest & Best Senior-Level Operational Excellence Summit.

To learn more about BTOES, click here.

/** * Mobile Nav * * Hubspot Standard Toggle Menu */ $('.custom-menu-primary2').addClass('js-enabled'); $('.custom-menu-primary2 .hs-menu-flow-horizontal').before(''); $('.custom-menu-primary2 .flyouts .hs-item-has-children > a').after('

'); $('.mobile-trigger').click(function() { $(this).next('.custom-menu-primary2 .hs-menu-wrapper').slideToggle(250); $('body').toggleClass('mobile-open'); $('.child-trigger').removeClass('child-open'); $('.hs-menu-children-wrapper').slideUp(250); return false; }); $('.child-trigger').click(function() { $(this).parent().siblings('.hs-item-has-children').find('.child-trigger').removeClass('child-open'); $(this).parent().siblings('.hs-item-has-children').find('.hs-menu-children-wrapper').slideUp(250); $(this).next('.hs-menu-children-wrapper').slideToggle(250); $(this).next('.hs-menu-children-wrapper').children('.hs-item-has-children').find('.hs-menu-children-wrapper').slideUp(250); $(this).next('.hs-menu-children-wrapper').children('.hs-item-has-children').find('.child-trigger').removeClass('child-open'); $(this).toggleClass('child-open'); return false; }); }); /* End of Document Ready */