Best Achievement of Operational Excellence in Technology & Communications: IBM

Improving Customer Experience through Cognitive Watson Automation technology

View the BTOES Insights Interview with Awards Winner Elli Hurst of IBM

Download the Award-Winning Case study now.

Premium Content: BTOES17 Award Winning Case Studies

View More Contributor Content 

BTOES Insights is created in partnership with BTOES17, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES17, click here.