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Charlotte Kelly
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April 18, 2017

Problem Solving with Culture Transformation and Operational Excellence - NCH Healthcare.


Director of Lean Transformation Mustafa Abdulali on Problem Solving with Culture Transformation & Opeational Excellence

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma. 

 He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  We sat down at BTOES17 with Mustafa to discuss his session at the summit, and his thoughts on Operational Excellence in Healthcare.

You can watch the full interview with Mustafa below:

 

 

 DOWNLOAD THE SLIDE DECK: A systematic approach to creating a culture of structured problem solving

Systematic Problem Solving with Culture Transformation and Operational Excellence

Download the Deck of Mustafa's presentation slides from the Business Transformation & Operational Excellence World Summit. Key Learning Takeaways include:

  • Systems govern behavior; behaviors create a culture
  • Define what a system is and how one gets created
  • Identify what systems you need to in order to do structured problem solving
  • How is this different from what we do now and what will it lead to?

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