BTOES Insights Official
August 16, 2017

EXCLUSIVE VIDEO:  How to use Operational Excellence as a Competitive Advantage, Guardian Life



WATCH NOW: How to use Operational Excellence as a Competitive Advantage


Screenshot 2017-08-04 07.33.04.png

About the Presentation 

Guardian Life has been undertaking large scale operational excellence transformational activities in customer service improvement and evaluating partnerships to drive more business. In this session hear how they are:

  • Creating a sales excellence team: streamlining the sales process for internal/external clients
  • Improve customer through a high-level operational excellence program 
  • Driving a culture of continuous improvement organically throughout the business
  • Problem solving, tracking benefits and following up on projects implemented
  • Using OpEx to grow the business with M&A and partner evaluation
 Read More: Operational Excellence in Insurance - Definitions & Key Challenges


WATCH NOW: How to use Operational Excellence as a Competitive Advantage


About the Speaker

Pranay Butala is currently AVP of Operational Excellence within Guardian Life’s Group business.  His team is accountable for helping Group business in three key areas: 1) strategic consulting to help proactively identify areas of cost reduction and other efficiencies at the enterprise level, 2) program leadership through various engagements ranging from process improvement to M&A future state modeling, and 3) developing operational excellence talent organically within the business.

Pranay’s previous experiences are from 20 years through consulting and the pharmaceutical industry.  He was previously a partner within Cognizant’s life sciences division, accountable for AstraZeneca’s marketing and sales portfolio. Prior to Cognizant, he was a director in marketing technology at Pfizer Pharmaceuticals New York City office, as well as spending an early career at Accenture’s and Deloitte’s strategic consulting arms.   Pranay has a MBA in Strategy and Operations from Purdue University’s Krannert School of Graduate Management, and a BS in Biochemical Engineering from Stevens Institute of Technology in Hoboken, NJ.  He also ASQ Six Sigma Black Belt certified.   

WATCH NOW: More Videos from BTOES17


The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Download the most comprehensive OpEx Resport in the Industry

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.


Submit an Article

Become a Regular Contributor

AWARD 2019.png
Business Transformation & Operational Excellence World Summit 2018
The Global State of Operational Excellence: 2017 Industry Report
Subscribe to Business Transformation & Operational Excellence Insights Now
btoeshelath square banner

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World