BTOES Insights Official
August 09, 2017

EXCLUSIVE VIDEO: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System



WATCH NOW: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System 

WATCH NOW: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System

About the Presentation

Presented by Mamta Patel, Administrative Laboratory Director, Rockford Health System

Prior to process automation, the Lab at Rockford Health System had 7 different platforms and touchpoints for employees. Hear how Mamta and the team:

  • Demonstrated the benefit and ease with process automation 
  • Addressed patient concerns that were not being considered before automation
    Brought 4 generations of employees together to secure buy-in


WATCH NOW: Gaining Process Automation Buy-in for Successful Implementation, Rockford Health System 


About the Speaker

Mamta Patel, MS, MT. is Administrative Director of Laboratory Services at Rockford Health System in Rockford Illinois. Mamta has Master’s degree in Microbiology and Medical Technology. She has 20 years of experience in healthcare at various levels of clinical Laboratory leadership positions. She is in her current role at Rockford since 2009 successfully leading all areas of the laboratory including outreach laboratory.

Mamta has received training and certification for Lean specialist as well as Lean-Six Sigma Black Belt. Mamta has led many cross functional teams to drive process improvement initiatives realizing significant financial savings, cycle time reduction, technology automation, culture transformation, customer satisfaction enhancement etc.

Under her leadership laboratory is recognized as lean leader and have received several quality awards including True North Matrix award. Mamta has received nomination for Jack Packard Quality award. She is also recognized as innovative thinker & strong change agents. As a Recognition and Celebration team chair, she has created & implemented system wide STAR award program to create culture of appreciation, recognition and celebration. Mamta has transformed work culture to be more respectful, customer centric & team oriented. Mamta has served as board member for American Association of Clinical Chemistry for Chicago. 

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