Jean Lu, Principal at Vanguard will be speaking on Process Optimization at the Business Transformation & Operational Excellence World Summit (BTOES17). We caught up with Jean to ask a bit more about her speaking session, 'Designing and Preparing for the Business Future with People, Process & Technology'.
My main responsibilities focus on continuous process improvement, innovation, strategic vision, business and technology planning.
My presentation will revolve around adapting and evolving to best serve clients over time.
Business transformation and operational excellence is a journey that is customizable and relies on windows of opportunity, as well as skill and drive to achieve.
Within Vanguard, I believe we have experience a growth in closer integration and co-execution with shared service functions within investment management group.
From what I have seen, fintech will begin to more heavily fuel and focus the need for operational excellence.
1. Experiences of others in operational excellence,
2. Trends in the discipline,
3. Methodologies and new paradigms