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March 03, 2020

BTOES - SPEAKER SPOTLIGHT: Establishing a Center of Excellence (CoE) for your RPA Initiative?

Courtesy of Finastra, Wendy Sherrock a synopsis of his speaking session discussing on Digital Workforce, Transformation initiatives, Financial Services Software,etc.

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About Finastra

Finastra unlocks the potential of people and businesses in finance, creating a platform for open innovation. Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, and treasury and capital markets. Our solutions enable customers to deploy mission critical technology on premises or in the cloud. Our scale and geographical reach mean that we can serve customers effectively, regardless of their size or geographic location—from global financial institutions, to community banks and credit unions. Through our open, secure and reliable solutions, customers are empowered to accelerate growth, optimize cost, mitigate risk and continually evolve to meet the changing needs of their customers. 90 of the world’s top 100 banks use Finastra technology. Visit finastra.com to learn more about us.

Start slow to scale fast.

Overview

At Finastra, our mission is to unlock the potential of people and businesses in finance, creating a platform for open innovation. This journey includes simplifying processes to promote innovation and improve customer, employee, and partner experience. RPA is a key part of this journey and Finastra’s broader transformation strategy. Enabling our ability to scale automation efforts quickly is something we see as integral to our strategic success.

Embarking on an RPA journey can be daunting. Establishing the right Center of Excellence (CoE) structure is an important first step in setting your company up for success. The CoE will provide needed governance to ensure your RPA program has the right focus, skillsets, and scalability.

Furthermore, the RPA CoE will help you implement a digital workforce; upskilling the organization to become more adept as is deploys new ‘bots’. It will help ensure your company prioritizes the right opportunities to gain the most benefit, standardization, and scalable velocity. Equally critical, you don’t want to automate a bad process and the CoE can help flag processes not appropriate (or not ready) for automation.

As you get started, be especially sure to allow sufficient time for your CoE organizational design and intake processes. Allow the CoE to become fully formed and vetted before breaking into a run. It’s better to Go Slow to Scale Fast in the beginning.

Although still early in our journey, Finastra has some great learnings that we are eager to share. This session will focus on:

  • The key attributes of a successful CoE structure and ideas to help you with establishing and refining your own.

  • Various ways you can setup your CoE structure and team.

  • How we are using the intake process with our current Operational Excellence and Transformation initiatives (including our Process Framework).

 

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About the Author

AB

Wendy Sherrock,
Vice President Operational Effectiveness,
Finastra

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization  and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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