BTOES Insights Official
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April 14, 2019

BTOES 2019 Video Interview: Randy Shumway, Cicero

This Video Interview with Randy Shumway, Chairman and Partner at Cicero  was conducted at BTOES 2019 in Orlando.

 
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
 
It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
 
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
 
With over 100+ speakers, 100 sessions, 12 Keynotes, 9 Track Themes, 8 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
 
Quick Links
 
 
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining Operational Excellence programs, end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure.
 
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
  1. All-day Refreshment & Themed Breaks
  2. 2 Hour Hot Breakfast Networking Sessions
  3. 2 Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
  4. 90 minute Roundtable Sessions by Topic & Industry Sector.
  5. Keynote & Themes Panel Sessions
  6. Hosted Welcome Receptions from 5.30pm
  7. Expanded more lavish Awards Program
  8. Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please email info@proqis.com 
 

Want to learn more? Download our recent highly acclaimed Research Report.
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About the interviewee

randy s

 

James Feldman new

James Feldman
The Bright Idea Guy
Shift happens

James Feldman is a globally recognized business advisor, mentor, innovation Sherpa, author, speaker, and serial entrepreneur, who has guided hundreds of companies and thousands of individuals around the world towards optimum performance levels. He advises companies on building strong customer-concentric, innovative organizations that deliver transformational growth to achieve goals, overcome challenges, and think ‘inside the box’ to solve problems.

The robust result of his real-world information is that attendees become more enlightened to influence their behavior and competitive differentiation. He delivers a strong, entertaining, thought-provoking presentation that will demonstrate 'shifts’ based on a series of interrelated actions with a focus on obsessive intimacy and attendee engagement.

James delivers proven real-world strategies that target and transform challenges into opportunities! It’s about how to think, not what to think. Leveraging extensive experience developing and implementing effective strategies to drive business improvements for both non-and for-profit organizations

Utilizing licensed movie and television scenes attendees will be simultaneously entertained and educated.

His presentation is applicable to brand development, hospitality innovation, business transformation, leadership development, creative problem solving, new business development, B2B/B2C marketing, innovative problem solving and strategic planning.

Throughout his executive career, he founded several performance improvement companies. He has been responsible for facilitating Toyota’s launch of new products, spearheading the introduction of breakfast at McDonald’s, raising $450M for the Y-ME Breast Cancer Organization, and improving Hewlett-Packards go-to-market strategies. James’ clients have included leading organizations such as AT&T, Carnival Cruise Lines, Apple, Verizon, US Department of Defense, Hyatt, Walt Disney, Ritz Carlton, Microsoft, MGM Casinos and Resorts, MGM, Walt Disney, American Dairy Association, Cremation Association of N.A. Ford, the March of Dimes, and the American Dental Association.

A highly respected Thought Leader he is the author of several books. They include "D-A-T-I-N-G Your Customer®," "Shift Happens!®",  “Thriving on Change in Organizations” and “Celebrate Customer Service – Insider Secrets,” and has written for publications including Adweek, Advertising Age, Investors Business Daily, and Business Travel News. Named one of the Most Innovative People in the 21st Century by Incentive Magazine.

James has earned more professional certifications than almost any other speaker including Certified Speaking Professional (CSP), Certified Incentive and Travel Expert (CITE), Certified Professional of Incentive Marketing (CPIM), Certified Performance Technologist (CPT), Master Incentive Professional (MIP), Platform Certified Speaker (PCS), Certified Underwater Photography Instructor, Private Pilot, and Artisan Chocolatier.

 


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