Read this article about Duke Energy, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.
The electric utility industry is facing a range of disruptions, with the emergence of new technologies, increase of customer expectations and shift of energy demands. Duke Energy (NYSE: DUK) as one of the largest energy holding companies in the U.S., has set its long-term strategy to generate cleaner energy, modernize the energy grid, expand natural gas infrastructure, engage stakeholders in new ways and, ultimately, enhance the customer experience.
Its transformation efforts and digital work has not just sparked operational efficiencies but created the beginning of a culture change where employees are able to work faster, smarter and safer. Duke Energy’s leaders and employees are beginning to think, act and interact more effectively – and are becoming one of the world’s first truly digital utilities.
The company is creating a smarter energy future for the people and communities it serves. As Duke Energy changes, industry-wide disruption is also evolving – and it must keep in lockstep with the accelerating pace of change. New technologies and maturing digital tools have enabled new opportunities to meet ever-increasing customer and employee expectations. The strategy was refreshed, embedding operational excellence and digital transformation as foundation enablers to deliver on their commitments to their customers, investors and employees.
In 2018, Duke Energy implemented an enterprise-wide digital transformation, called Lighthouse. Lighthouse aims to steer the company away from the real business risks, toward a technology-enabled future and has resulted in one of the fastest transformations Duke Energy has ever experienced. Some highlights of this transformation include:
Duke Energy has realized these results by staying focused on delivery and execution — and by adopting a structured approach, known as the Digital Operating Model:
Duke Energy envisions becoming a truly digital utility, where they design, develop and deliver digital products to improve their customer and employee experience.
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
All-day Refreshment & Themed Breaks
1¼ Hour Hot Breakfast Networking Sessions
1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
1½ Hour Roundtable Sessions by Topic & Industry Sector.
Keynote & Themes Panel Sessions
Hosted Welcome Receptions from 5.30pm
Expanded more lavish Awards Program
Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,
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