Read this article about Cleveland Clinic, one of our finalists, in the category Best Achievement of Operational Excellence in Healthcare, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.
Cleveland Clinic is a multispecialty healthcare system founded in 1921. The organization’s mission is to provide better care of the sick, investigate their problems, and further educate those who serve. Our activities in support of our tripartite mission are centered on four care priorities: patients, caregivers (physicians and all employees), community, and the organization. Our vision is to become the best place to receive healthcare anywhere.
Nearly three million people worldwide suffer a type of heart attack called ST-Elevation Myocardial Infarction (STEMI). STEMI is caused by a complete blockage in one of the main coronary arteries providing blood to the heart. Without rapid treatment, the condition is fatal or leaves the patient with a permanent disability from a weakened heart. In 2014, Cleveland Clinic sought to improve the care of STEMI patients in Northeast Ohio. Cleveland Clinic implemented a four-step Comprehensive STEMI Protocol:
1) Emergency Department (ED) catheterization lab activation
2) STEMI Safe Handoff Checklist which clearly defines care roles and responsibilities
3) Immediate transfer to an immediately available catheterization lab
4) Radial artery access first approach to percutaneous coronary intervention
This program has led to an improvement in timely medication administration, the use of radial artery access (the preferred option), and time to treatment. Because of improvements in quality of care, the STEMI death rate has decreased by >50% and serious bleeding complications have also decreased by nearly 30% over five years of follow-up. High-risk subgroups of patients, including women and those experiencing the life threatening complication of cardiogenic shock, have shown particular improvement.
|In-Hospital Death (%)||Baseline||Comprehensive STEMI Protocol||Change|
|All STEMI Patients||6.4%||3.1%||-52% Reduction|
|Female STEMI Patients||10.3%||4.2%||-59% Reduction|
|Cardiogenic Shock Patients||30.9%||16.1%||-48% Reduction|
|Bleeding Complications (%)||Baseline||Comprehensive STEMI Protocol||Change|
|All STEMI Patients||12.0%||8.5%||-29% Reduction|
|Female STEMI Patients||19.0%||11.0%||-29% Reduction|
|Cardiogenic Shock Patients||37.2%||29.8%||-20% Reduction|
The Cleveland Clinic Comprehensive STEMI Protocol has received numerous important recognitions. A total of 21 scientific abstracts have been presented at national cardiology meetings highlighting the beneficial impact of the protocol. The relationship between operational improvement and reductions in mortality has been published in the American Heart Association’s medical journal Circulation Intervention The impact on improving STEMI care for women has been
(1) awarded a Young Investigator Finalist Award at a American College of Cardiology national meeting (one of the most prestigious awards of a scientific meeting),
(2) published in the highest impact cardiology medical journal in the world, and
(3) identified as the first study to show improvement in the care of women STEMI patients through operational improvement.
The Cleveland Clinic Comprehensive STEMI Protocol shows the power of collaboration of caregivers to drive healthcare operational improvement to save the lives of patients from the emergency life-threatening condition of ST-Elevation Myocardial Infarction. This project highlights the crucial role of operational excellence in supporting our vision to be the best place for healthcare anywhere and our mission of providing better care for the sick.
The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.
The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including
All-day Refreshment & Themed Breaks
1¼ Hour Hot Breakfast Networking Sessions
1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
1½ Hour Roundtable Sessions by Topic & Industry Sector.
Keynote & Themes Panel Sessions
Hosted Welcome Receptions from 5.30pm
Expanded more lavish Awards Program
Newly launched Night Summit for attendees to meet after dinner
For more information or to discuss the summit in more detail please schedule a call below,