BTOES Insights Official
By
May 30, 2019

2019 AWARD FINALIST SPOTLIGHT: Westchester Medical Center - Finalist in the Operational Excellence in Healthcare Category

 

Read this article about Westchester Medical Center, one of our finalists, in the category Best Achievement of Operational Excellence in Healthcare, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

  WMC

 

 

pillar%20page%20line%201

 

Located in Valhalla, New York, Westchester Medical Center is the Hudson Valley region's advanced medical care and referral hospital. Spanning every adult and pediatric medical specialty Westchester Medical Center (WMC), the 895-bed regional medical system serving New York’s Hudson Valley region and beyond, encompassing a regional academic medical center, children’s hospital, community hospital, two inpatient behavioral health centers, homecare and numerous outpatient health and related services serves as a lifeline to the more than 3.5 million people.

Westchester Medical Center has the highest case-mix index in the U.S., caring for the most severely ill or injured patients in the nation. And as such, WMC places a strong focus on delivering the most advanced services in the region and identifying clinical and operational improvements to help transform the delivery of care. In October of 2015, WMCHealth unveiled a technology-driven eHealth program. The eHealth program represents an initial $7 million investment in technology, infrastructure, staff and additional resources in the well-being of Hudson Valley residents by WMCHealth. At the core of WMCHealth’s eHealth initiative is the network’s 5,500-square-foot eHealth operations center, which features 20 multimedia stations equipped with the latest telehealth patient monitoring technologies.

 

Westchester Team Photo

This hub is staffed 24-7 by highly-trained physicians, nurses and other healthcare professionals who serve, remotely, as a complement to – and not a replacement fort – the dedicated care teams for WMCHealth patients in network hospitals, nursing homes, and physician offices. Using the eHealth Center’s state-of-the-art telehealth technology, expertly-trained medical staff are able to accurately monitor patients in a centralized location. Vital signs, medications, blood test results, X-rays and other pertinent information from bedside monitors is sent to the eHealth control center. These electronic ICU (eICU) patients are monitored through the use of special, two-way video cameras which allow the eHealth team to consult directly with bedside doctors, nurses, family members and patients.

 

Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

Since its inception, the eHealth center has focused on identifying opportunities to promote better patient outcomes and improve operational efficiencies through the identification, implementation and adherence to best practices. Two such initiatives that have had a direct impact on patient outcomes and operational efficiency are described herein. The first initiative demonstrates the impact of utilizing the eICU to implement best practices to help reduce stress ulcer prophylaxis. Consensus Best Practice Adherence contributes significantly to the safety and clinical outcomes of patients that meet consensus criteria to receive stress ulcer prophylaxis (SUP) and/or Venous Thromboembolism (VTE) prophylaxis. As per 2017 Q3 data, WMC ranked first in Composite Best Practice Compliance nationally when compared to all other eICU supported tertiary/ quaternary academic teaching hospital systems in the US.

The second initiative identifies the impact of utilizing the eICU to implement and maintain compliance in lung protective ventilation. Lung Protective Ventilation (LPV) strategies contribute significantly to the safety and clinical outcomes of patients in need for mechanical ventilation. Through systematic monitoring of LPV parameters by the eICU staff, collaborative discussion, and adjustment of LPV parameters through eICU-to-ICU interactions significant improvements in LPV adherence have been realized.

 

pillar%20page%20line%201

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

504x672
AWARD 2019-1
Copy of Copy of btoes19
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
certificate
png
btoes19healthcare
png
3-30
png
Copy of Copy of btoes19 (1)
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence Process Optimization process excellence Process Improvement Leadership Premium Enterprise Excellence Change Management Lean Lean Enterprise Execution Excellence Organizational Excellence Lean Six Sigma BTOES18 Capability Excellence Culture Transformation Changing & Improving Company Culture New Technologies end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Digital Transformation Healthcare and Medical Devices Culture Customer Experience Exclusive BTOES HEALTH BTOES Video Presentations Technology Strategy Execution Innovation Process Automation Report Manufacturing BPM Lean Manufacturing Agility Systems Engineering Process Design Awards Healthcare BTOES Presentation Slides Insurance value creation thought leaders Robotic Process Automation innovation execution Customer Experience Excellence data management Professional Services Banking and Capital Markets Data Analytics digital operations White Paper BTOES19 Consumer Products & Retail Operational Excellence Model Project Management Artificial Intelligence Automotive and Transportation Digital business expansion revenue growth Interview Operational Excellence Example investment banking Lean Culture NPS Net Promoter Score Six Sigma Data Frameworks Hoshin Planning Learning organization Pharmaceuticals & Life Sciences Primary Measure of succes Workplace Analytics business process automation transformation journey BTOES17 Business Growth Client Feedback Strategy Communication Denial Management Education HealthcareTechnologies Hospitality & Construction Human Centered Design Innovation in Healthcare Integrated Decision Approach Integrated Decision Making Kaizen Oil and Gas Pharmaceuticals and Life Sciences Supply Chain Management Telecommunications Text Mining eHealth master text analytics virtual resource management Announcement BTOES18 Award Winners BTOES18 Awards Communications Infographic Jidoka Learning Resource Oil & Gas Recruitment Team The FAST lane