Subscribe
BTOES Insights Official
By
January 20, 2020

2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category

 

Read this article about Cognizant Technology Solutions, one of our finalists, in the category Best Achievement in Technology Enabled Process Automation, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

Cognizant_Technology_Solutions (1)

  

 

pillar%20page%20line%201

Technology Enabled Process Automation in Cognizant Digital Operations

Cognizant leverages our core “DO, THINK, LEARN” paradigm to provide customers with high impact solutions.

 

Strong and diverse solution options is a must for complete business process automation

Based on the nature of industry processes, there is a need for bringing together a variety of 3rd party products and in-house industry specific IP that can deliver on the Do, Think, Learn paradigm. Cognizant partners with a number of leading technology providers in this space, supported by in-house solutions to fill the void.

 

 Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

With the applicability of automation across all organization disciplines – Customer, Business and IT, Cognizant established HiveCenter – to provide an integrated portfolio of services, platforms and solutions that delivers the collective power of automation across business operations, IT operations, and application engineering.

 

To drive enterprise wide automation, a service line based top-down approach is the right way to understand and discover opportunities. The right solution may not always be to automate but to re-engineer or explore alternate solution options before automation. With a well-defined automation strategy, applying lean-enabled methods results in the creation of a Target Operating Model with technical, operational & economic feasibilities established.

 

Cognizant follows a three-lifecycle approach that includes – advisory, implementation and support

 

Advisory – With an aim to lay the right foundation for automation through workshops with process experts and all other stakeholders – IT, Legal, Risk and Compliance to produce a roadmap of opportunities and most importantly plan for managing change. In addition, a Target Operating Model with humans and bots working together to achieve outcomes is established.

 

Implementation Implementing identified opportunities in an agile model that helps progressively improve the level of automation and to bring in human cognition to bot design. More complex automations that include natural language processing, artificial intelligence (AI), sentiment analysis and self-learning will involve good level of training data to create optimal solutions.

 

Operate - Monitoring alerts/exceptions, managing bot schedules, optimizing bot usage and continuous improvement measures form the key themes for the operate phase. In addition, solution upkeep for accommodating changes to business applications is taken up for process change management. Operational analytics aided by Cognizant’s Command Center ensures measurement of key metrics and KPIs.

 

Customers need flexibility based on their charter, investments and maturity

With different levels of maturity in Customer organizations, Cognizant engages in multiple models – from offering Pod teams with all required roles for executing an automation program, to tailored menu based services or a complete end-to-end Robotics as a Service model. Customers pay for every Pod team or based on services or for gains realized from the automation program.

 

Our bots process very core and critical transactions and do a significant heavy-lifting across industries

A range of implementations from generation of reports to be filed in the Bank Secrecy Act website or handling Case safety in the Pharma industry or assisting agents identify the right Medical rep for a penalty heavy process, bots today process significant value and volume. Bots drive outcomes much beyond efficiency – customer experience, compliance, new revenue, and quality.


pillar%20page%20line%201

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
cultural_transformation
png
Enterprise_architecture
png
oil_&_gas
png
ibpm
png
financial_services
png
RPA
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Change Management Lean Premium Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture end-to-end Business Transformation Agile Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments Culture Transformation BTOES18 Digital Transformation Technology Healthcare and Medical Devices Culture Customer Experience Process Automation Exclusive BTOES Video Presentations BTOES HEALTH Innovation Strategy Execution Report Manufacturing BPM Healthcare Lean Manufacturing Agility Systems Engineering Customer Experience Excellence Insurance value creation Process Design Robotic Process Automation data management digital operations innovation execution Awards BTOES Presentation Slides thought leaders Artificial Intelligence Digital Data Analytics Banking and Capital Markets Professional Services Industry Sustainability Transformation Data White Paper investment banking Automation BTOES19 Consumer Products & Retail Finance Operational Excellence Model Project Management Automotive and Transportation Cultural Transformation Enterprise Excellence culture Machine Learning Primary Measure of succes business expansion revenue growth Education IT AI HealthcareTechnologies Interview Lean Culture Learning organization Operational Excellence Example Sales business process automation transformation journey Banking Case Study Innovation in Healthcare NPS Net Promoter Score Robotic Process Automation (RPA) Six Sigma Algorithm Blockchain Business Intelligence Cloud Digital Bank Digital Global Enterprise Model (D-GEM) Electricity Frameworks Health Insurance Hoshin Planning Pharmaceuticals & Life Sciences Python Supply Chain Management Workplace Analytics AI Solution Agile Transformation BTOES17 Biopharmaceutical Business Growth Capital Market Child Care Program Client Feedback Strategy Cognitive learning Communication Data Entry Delivery solution Denial Management Digital Technologies Digital Workforce Digitization Employee Empowerment Financial Services Software Global Technology Government Government Programs HR Health Maintenance Organizations Hospitality Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Internet Kaizen Logistics Services Media Medicare Natural Language Processing Oil and Gas Organizational Goal Pharmaceutical Pharmaceuticals and Life Sciences Positive Workplace Environment Program Management Portal (PgMP) Relationship Management Servant Leadership Strategic Priorities Telecommunications Text Mining Transformation Initiatives Wealth Protection Products Web Logic Portal eHealth master text analytics virtual resource management AEGIS Database Accounts Receivable (AR) Adobe Sign Agile methodology Announcement Augmented Intelligence Automated Money Movement BEAM BFARM BPaaS BTOES18 Award Winners BTOES18 Awards Big Data Processing Big Data Technology Blue Room Effect BlueFIT Business Analytics Business Benefits Business Challenges Business Environment Business Process Outsourcing (BPO) CAIR (Client Advocacy Insights Robot) CORE CX Capability Centralized Performance Monitoring System Cloud Technology Communications Corporate Culture Creative Passion Creativity Data Analyst Days Sales Outstanding (DSO) Digital Experience Digital Network Digital Network Assistant (DNA) Digital Technology Digitalization Drinks E-Signatures ERP Transformation Educational Psychologist Effective Change Leaders Employee Engagement Enterprice Excellence Culture Filmed Entertainment Industry Finance Global Operations (FGO) Global Enterprise Model© (GEM) HP Microservices Acceleration Platform (HPMAP) Healthy Culture Human Capital IBM Cloud Implementation Inclusive Workforce Infographic Information Systems Jidoka KYC Kaizen Event Learning Resource Natural Gas Infrastructure Natural Language Processing (NLP) Natural Language Understanding Offering Managers Oil & Gas Operational Excellence (OpEx) Optical Character Recognition (OCR) Optimise Business Processes Organizational Change Organizational Learning People Engagement Program (PEP!) Performance Culture Photographing Price and Routing Tracking (PART) Product Identifier Descriptions (PIDs) Project manager Quote to Cash (Q2C) Recruitment