If you could do a site visit to see Operational Excellence in action, which organisation would it be and why?
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1. Amazon 11.6%
Amazon, because their dynamic business model should be a reference for many other industries.
Amazon, to see how they have nailed customer service.
Amazon, to see how they manage sourcing and distribution so well on such a wide scale.
Amazon. They deal with millions of customers and most people have a very positive opinion of them. They must be doing something right.
Amazon. They tap into every industry and are able to capitalize and strive with it.
2. Toyota 10.6%
Toyota - due to their history and continued use of OPEX.
Any Toyota plant, because Toyota is the benchmark in terms of an effective production system.
Toyota to see their Lean Manufacturing in action.
Toyota, because still is the leader on the implementation and sustainability of CI.
3. Google 3.31%
Google - I believe they have a non-standard way of operating their business and yet so successful.
4. Apple 3.31%
Apple - Because of the passion around the brand, which must be a reflection of the internal culture.
5. Tesla 2.98%
Tesla - Massive innovation in everything they do. They are not just applying OPEX, they are blowing up all of what we know and expect from it and starting in a completely different way.
Tesla, for its diverse use of technology and processes.
6. Disney 2.6%
Disney. Building the right working environment, integrating fun within operations to achieve excellence.
7. GE 2.5%
General Electric. Because they, along with Motorola, were the original developers of six sigma principles and methodologies.
8. Fastcap 2%
Fastcap - Because, not only the way OPEX activities are being implemented but the FASTCAP people are so highly motivated which is must for LEAN projects.
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About the Author
Vijay Bajaj, Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.
In 2012 he retired to spend time with family and focus on meditation.
In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.
He is also an angel investor, mentor, and board advisor.
Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.
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