Stefan Lanssens
July 26, 2019

Be ready for the future’s why of your company

Stefan Lanssens has written an article on his interpretation of the Global State of Operational Excellence Survey Report - Critical Challenges & Future Trends - 2018/2019.  Click here to download the full Survey Report 2018/19.  

The Most Comprehensive Study of Critical Challenges and Future Trends within Operational Excellence

With nearly 1000 respondents, 37 insightful questions, detailed analysis & insights from 40 industry thought leaders, and the BTOES Insights executive team, this 130 page report is recognised as the most comprehensive study of critical challenges and future trends within Operational Excellence, and is considered a key resource for the industry. Areas covered include:

  • The Critical Operational Excellence Challenges faced by executives.

  • The Current Scope of Operational Excellence.

  • How is Operational Excellence success measured?

  • Key Findings & Roadblocks.

  • What are executives focusing on over the next 12-18 months?

  • What have been the greatest developments?

  • What are the key drivers pushing change in Operational Excellence?

  • Industry Perspectives.

  • Small, Medium & Large Corporation Perspectives.

  • Detail Analysis & Insights from BTOES Insights Executive Team.

  • Detailed Analysis & Insights from 40 Industry Thought Leaders.

  • Analysis of key themes, including Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding.


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Be ready for the future’s why of your company

About ten years ago Operation Excellence was embraced in some companies with precaution. Even with great care when you wanted to hire one or other Operational Excellence Manager. At that time your company could be considered to be in trouble, in deep trouble even. Today Operational Excellence is widely spread and has many names and faces: continuous improvement, Lean & Six Sigma, OPEX and one or other Company’s Production System. We are convinced now that Operational Excellence deserves a place in the organization chart of our company. It seems to make sense. Click here to read the full Survey Report 2018/19. 




But what will the future bring?

Change is common and we need to change even if we do not know exactly why or how. Our managers are changing with the same pace. So, more changes to come. Consolidation of companies, the race to become the fattest is giving space to agility. Either to smaller companies or to those real leaders of big companies. The industry’s future is about committed leadership. Leadership to help see clear beyond the chaos of change today, beyond the need for anything that is disruptive, beyond the change to change. Click here to read more Articles on The Global State of Operational Excellence: Critical Challenges & Future Trends - Research Report 2018/19.

Be ready for the future’s why of your company




How can Operational Excellence help us?

The Opex toolbox might attack the symptoms but not the disease. Hoshin Kanri is one of those tools helping leaders to formulate the how of the business’ change to be cascaded down effectively. If this is accompanied by defining challenging objectives in one’s annual Performance Review it will work. That is what committed leadership is about. As with any tool the added value is not really the tool itself but the way you walked to understand it fully. Intrinsically Policy Deployment (Hoshin Kanri) gives us a peace of mind in an ever faster changing world. So, do we really need to change our company’s culture and what we stand for? Up till now the why of the business was not a question to be asked: it was fixed forever.




That is what the real future is about; is my why still relevant?

Bitcoin technology will prove that banks today are losing sight of their added value of tomorrow. The known consequences of the reduction of FTE’s due to digital payments can already be seen today. The real challenge for leaders today is to give shape to the future’s existence (the why) of the company, to keep focus, to communicate this and to look for Operational Excellence tools and new technologies to be embraced. Leaders building the future, understand the real need of tools to underpin the new why and not just having them for the sake of having them.




What can we expect from new technologies?

New technologies will be cloud based and peer-to-peer. Blockchain technology used in Bitcoin will change the way of thinking in Supply Chain Management. Each block can be produced by one or other software but at the end everybody can access and rely on the data. It is a peer-to-peer technology which is faster with almost no third parties’ control. Agility is what we need with a constant access to our cloud’s data. At the same time, we cannot forget the existing Operational Excellence tools by which we find our evidence within the Gemba, the place where added value is created for our customer. Go and see, ask why and show respect. Be ready for the future’s why of your company. 

Want to learn more? Download the full Report.
Be ready for the future’s why of your company


About the Author 

Stefan Lanssens: Be ready for the future’s why of your company

Stefan Lanssens

Lean Packaging Lead EMEA, Cargill

Stefan is a certified ASQ Six Sigma Black Belt and APICS CPIM CSCP and CLTD. He is skilled in deploying the policy of your company. He is supporting you in your supply chain's agility. Stefan has more than 20 years of experience in operations. He is also specialized in implementing a Lean culture in different environments. Check out his LinkedIn page.



The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.


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BTOES19 Awards


There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.


The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 

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