IBM - Leveraging Employee Engagement with Empowerment

The main focus of this initiative was around promoting employee empowerment to boost positive workplace environment and the company’s social life. A variety of employee initiated and driven programs under the umbrella of this initiative resulted in the increased levels of employee advocacy and engagement, ultimately strengthening employee retention. Click here to read more

Capgemini Polska Sp. z o.o. - People Engagement Program (PEP!)

To improve team culture and create a fulfilling workplace, Capgemini’s Business and Sales Enabling Center rolled out the People Engagement Program. The aim of this program was to improve managerial effectiveness, team communications, onboarding processes, knowledge sharing, and personal development, while also energizing the work environment through various fun initiatives. Click here to read more

Cisco Systems - Diverse Talent Accelerators

Diverse Talent Accelerators is a suite of solutions that Cisco designed and built to help find, attract and accelerate diverse top talent. The goal was to give our leaders business intelligence, geo-data, process automation, augmented content, and interactive guidance to locate and match the best people with the best opportunities. Click here to read more

Cognizant Technology Solutions - CTS - Cultural Transformation through WorkForce Management

WFM Program started in the year ending 2017 as a part of Cognizant Digital Operations Operational Excellence Initiative to promote cultural transformation through performance management, intelligent operations and employee engagement. This initiative was designed for back office operations and is pivotal to the 'Be Digital' story as a part of Digital First Strategy to drive associate productivity and provide transparency on the operational metrics like productivity, utilization and efficiency to drive positive improvement in the delivery management thus leading to better client service, engaged workforce and improved margins. Click here to read more

Ingersoll Rand - Ingersoll Rand / Team Leader Development Program

The Team Leader Development Program is an immersive 8-week program that empowers hourly team leaders to realize their full potential through classroom, shop floor and coaching experiences to develop the people, process and problem solving skills required of a lean leader. This program’s proven cultural benefits include the ability to retain, promote and engage talent. Click here to read more

Gateway Health - Stars Quality Organizational Transformation

Gateway Health launched a cultural and functional transformation of failing quality programs to create a cross-departmental, matrixed shared-accountability model founded on Gateway Health’s Core Behaviors and Strategic Priorities. This realignment applies the fundamental tenants of Operational Excellence to Data, Intervention, and Performance Management to ensure sustainable outcomes. Click here to read more

Cognizant Technology Solutions - CTS - Cultural Transformation to deliver high performance in Life Sciences

Every year thousands of patient register for patient support program across globe. The registration and patient management is enabled by 500+ representatives across various location via paper based forms. Our aim was to create a paperless workflow for seamless coordination and traceable workflows reducing the lead-time. Cognizant created a platform solution ensuring 100% efficiency gain to customer with ~60%+ ROI. Click here to read more

Delane Consulting & Talent Management - Lean Business Agility

Delane's 4x4 Lean Business Agility Framework proved success achieving Operational Excellence with the Product Development team of Fortune 100 companies. Multiple adoptions resulted to significant increase in Customer Satisfaction, Market Share, Revenue and overall Operational Efficiency. Click here to read more

Cisco Systems - Diverse Talent Accelerators

Diverse Talent Accelerators is a suite of solutions that Cisco designed and built to help find, attract and accelerate diverse top talent. The goal was to give our leaders business intelligence, geo-data, process automation, augmented content, and interactive guidance to locate and match the best people with the best opportunities. Click here to read more

IBM - Winning by Predicting Data

The initiative created a predictive metrics that allows teams to identify (forecast with high accuracy) potential issues impacting services cycle time increase and workload changes and based on this, allow for more time to take actions to mitigate the risks associated with these changes rather than be reactive. Click here to read more.

IBM - IBM Q2C COGNITIVE ADVISOR

Q2C Cognitive Advisor is a first-of-a-kind artificial intelligence-based chatbot that integrates state-of-the-art visualizations with advanced analytics capability through machine learning and big data processing. The main value proposition is in its ability to provide timely trusted personalized and actionable business insights, forecast, simulation and prediction, amidst complex datasets and millions of potential permutations. Click here to read more.

Cognizant Technology Solutions - CTS - Data Analytics in Banking and Financial Services

Banking and Financial Industry is facing some common operational challenges that are cutting across the processes and value chain. These are due to multiple disconnected systems, vast amount of data – both structured and unstructured which need to be processed for transaction validation & decision making and lack of aggregated process view to make a timely intervention in the event of any risk incident. Combined with business intelligence tools or core platform, Analytics solutions provide an opportunity to use the power of data science to address these problems in effective and cost efficient manner. Click here to read more.

Cognizant Technology Solutions - CTS - Data Analytics - AI based predictive analytics for employees

Associate 365 is a versatile AI based one stop shop predictive tool, which uses periodically ingested data across the three dimensions of 'Behavior', 'Profile' & 'Historical performance' of agent for large multi-regional teams through well-defined data channels and manifest granular as well as scaled output in terms of 'Precise error prone samples', 'ARIMA based performance predictions ' and 'Triggers for proactive counselling ,Attrition and Performance management' which enabling a manager’s to provide necessary help and training and Predictive operations. Click here to read more.

Cognizant Technology Solutions - CTS - Outstanding Customer Experience - Using AI for Customer Feedback Analysis

Sybil is a Cloud-based application that uses Natural Language Processing to perform text analytics like Sentiment & Syntax Analysis and Sentence Categorization at scale. Sybil can provide instant insights by analyzing thousands of customer feedback comments in less than sixty minutes, thereby helping improve customer experience through product and service redesign. Click here to read more.

Cognizant Technology Solutions - CTS - Outstanding Customer Experience using predictive analytics

Cognizant provides Technical service support for a Chain of 3000+ stores in ANZ. Store representatives make 30k calls in a month with an average handle time of 9 minutes…i.e. 27,000 hours of call time in a year. Cognizant designed an analytics embedded Technology solution where, we link the caller, store and historical data; we perform real time prediction of issues for which the call is made and provide analytics enabled solutions that are faster and accurate. Using Technalytics, we are helping Stores to focus their valuable time in delighting the end customers, improving our CSAT to 98% and resolution improvement by 4%. Click here to read more.

IBM - CAIR - Client Advocacy Powered by AI

CAIR (Client Advocacy Insights Robot) is an AI solution that provides automation and management system to identify client comments, specific to an organization and related activities, enabling effective close of the loop on client feedback. The solution generates 95% productivity gain by avoiding manual review of 100,000+ non-relevant surveys each month. Click here to read more.

Lincoln Financial Group - Secure Sites Migration/Lincoln Financial/Scott Roth

Lincoln Financial Group: Secure Sites Migration Using teams drawn from the organization’s top talent, an intensely iterative process and a laser focus on user experience governance, Lincoln engaged in a 20-month initiative to achieve a refreshed, mobile-friendly interface and a modernized data and analytics architecture to drive future enhancements. Click here to read more.

MPIPHP - Rolling Out The OpEx Red Carpet For Industry Members

To help MPI improve relationships with 130k members, process improvement initiatives began to apply OpEx principles in 2019. This resulted in a new OpEx program and a successful 3-day Kaizen Event that optimized the customer experience for over 15k members who visit our plan office each year. Click here to read more.

Marriott International - Delivering Improved Customer Satisfaction and Operating Efficiency by Transforming and Implementing a World-Class Service Delivery Model

Starting in 2017, Marriott International’s Customer Engagement Center (CEC) Transformation set out a multi-year initiative that strengthened strategy and operations, invested in best-in-class technology, and was built on Marriott’s new-found scale and capacity to broaden opportunities while optimizing the company’s global footprint. Click here to read more.

McDonald's Corporation - McDonald's Digital Acceleration Project

McDonald’s told shareholders that in nine months the restaurant chain would have a mobile order-and-pay app at 20,000 restaurants worldwide. The Global Technology PMO completed the project one month ahead of schedule and under budget. This initiative has set the foundation to digitally transform the customer experience and drive operational excellence. Click here to read more.

Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Journey

BCBSM’s 8-year journey to leapfrog competitors by building and leveraging a robust Customer Experience capability and transform the enterprise from B2B to B2C and ultimately to B2ME. Click here to read more.

IBM - Clarity - Competitive Insights Engine Powered by AI

Developed utilizing Artificial Intelligence and Natural Language Processing, Clarity is a competitive insights engine. By analyzing structured and unstructured data, Clarity aims to improve market offering portfolio and performance by measuring perceived competitiveness in the market, visualizing insights to drive actionable, strategic decisions and reducing competitive research time by 30%. Click here to read more.

Blue Cross Blue Shield of Michigan - BCBSM's Servicing Command Center

BCBSM’s project to create a comprehensive contact center visual management system, where activity across all 24 centers is visually displayed in real-time allowing analysts to manage capacity, forecasting and scheduling while coordinating call flow and routing on a real-time basis. Click here to read more.

Cognizant Technology Solutions - CTS - Value Creation to client by reducing Time to Market of mapping solutions

Maps, like News, must always be current in a dynamic, ever-evolving world. Innovations of Agile & Factory Model (enhance Learning curve), Lean principles (7x productivity), Automation (12 Bots), and Inflow reduction (47% volume reduction) were leveraged by Cognizant’s technology team to publish maps 3 months in advance for USA, and save USD 2.2MM yearly. Click here to read more

Lighthouse - Project CORE

Since 1995, Lighthouse has provided software and services to manage enterprise data for compliance and legal teams. Project CORE was initiated to integrate legacy workflows following a merger and build a backend automation system that would also serve as the processing engine for Lighthouse’s proprietary ediscovery tool, Spectra. Click here to read more

IBM - Excellence in Acceleration of Offerings Launch

The Offering Launch Hub is the starting point for all things related to getting an offering developed & launched for GA at IBM. The Offering Launch Hub transformed the way that Offering Managers work, making them more efficient and saving over 2,000 hours during the first 9 months of 2019. Click here to read more

Petronas - Value Creation and Innovation through Innovative Creative Circle and Value Improvement Program

Value Improvement Program:Operational Excellence in PP(T)SB has been actively supporting plant performance and optimization through implementation of Innovative Creative Circle (ICC) and Value Improvement Program (VIP). The strategic objectives of ICC and VIP is to generate value creation and reduce cost by embedding Continuous Improvement (CI) mindset at all working levels of the organization.

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

HP is making it easier for customers and channel partners to do business with HP – the Enterprise Resource Planning Transformation. The program has already generated more than $37 million in value and will save 1,664,000+ worker hours annually moving forward, while generating clear data indicating improving accuracy, timeliness, improved quality and reduction in risk. Click here to read more

IBM - BlueSeller – Cognitive one stop shopping to simplify sellers’ experience

Created to keep up with the growing demands for timely information, Blue Seller is a scalable AI virtual agent built with cutting edge technologies and ability to analyze unstructured data. Deployed across all geographic regions and available in multiple languages, the solution saved over 26,000 workhours in 2019 alone. Click here to read more

Cognizant Technology Solutions - CTS - Business Transformation through BPaas solutions in Healthcare

Cognizant Healthcare has been the forerunner in driving BPaaS by owning end-to-end accountability of the client business. Case study is about how we created a value of 750Mn for our client over the contract period by streamlining their products and administration, building new functional & digital capabilities and redesigning the business processes. Click here to read more

Capgemini Polska Sp. z o.o. - Digital Global Enterprise Model

Capgemini’s Digital Global Enterprise Model (D-GEM) is a platform-based architecture for business transformation and benchmarking that guides the right digital operating model for organizations. It presents the broadest and deepest view of the operating model to enable technology-rich operations and processes completely powered by intelligent automation. Click here to read more

Blue Cross Blue Shield of Michigan - BCBSM's BlueFIT

BCBSM’s multi-year effort to transform application maintenance and support within IT using lean techniques to improve service to the business, raise employee satisfaction and reduce IT application maintenance costs by more than 15%. Click here to read more

Wells Fargo - Dynamic Sales Order Form

Wells Fargo is re-imagining processes to make it easier for customers to do business. The team created the dynamic sales order form, an interactive enrollment tool that gathers information in a simplified and streamlined way for customers and team members, thereby eliminating multiple touchpoints, repetitive manual entry, and the need for extension documents during enrollment. Click here to read more

Enzen - The UK Power Networks Business Transformation Programme

UK Power Networks, the UK’s largest electricity distribution business, collaborated with global knowledge practice Enzen to deliver a five-year Business Transformation Programme. The outcomes were higher regulatory standards, reduced costs, optimised business processes, excellence in operations and improved quality and value in its customer service. Click here to read more

Novolex - Transforming the Novolex Way - Building One Novolex Through Operational Excellence

The Continuous Improvement Team at Novolex, North America’s leading choice for packaging, transformed its 60 plants under the Novolex OE System (NOES). NOES established six pillars of excellence, key tools and operational basics under a singular OE banner. NOES continues to gain momentum and is driving direct bottom line improvements.

Cognizant Technology Solutions - CTS - Digital Finance - Order to Cash - Business Transformation

Cognizant’s Vision is to be a leader in finance and accounting services by delivering superior Customer Experience and improved business outcomes. To help achieve this vision, we have chosen Order to Cash as our specialized Service line and incorporated a strong Process Design and Implementation capability supported well by a robust ecosystem of intelligent process automation, digital platforms, domain and industry capability and enterprise-wide finance analytics. Click here to read more

Delane Consulting & Talent Management - Lean Business Agility

Delane's 4x4 Lean Business Agility Framework proved success achieving Operational Excellence with the Product Development team of Fortune 100 companies. Multiple adoptions resulted to significant increase in Customer Satisfaction, Market Share, Revenue and overall Operational Efficiency. Click here to read more

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

HP is making it easier for customers and channel partners to do business with HP – the Enterprise Resource Planning Transformation. The program has already generated more than $37 million in value and will save 1,664,000+ worker hours annually moving forward, while generating clear data indicating improving accuracy, timeliness, improved quality and reduction in risk. Click here to read more

Cognizant Technology Solutions - Digital Transformation in market research and patient support

Post the BFARM audit finding, Customer has taken up a challenging target of 99.9% for the regulatory submission compliance. Cognizant being the preferred vendor, suggested to adapt a transformational approach by means of process reengineering, technology and digital intervention and cultural change enabling the baseline compliance score to improve from 99.5% to 99.8%; roadmap with 6 automation track to enhance the process further and was able to win the RFP with addition TCV of $20 M. Click here to read more

BMO Financial Group - BMO Retail Investments Digitization

In 2019, BMO’s enterprise digitization program focused on transforming the inefficient and legacy retail investments processes and technology. This transformation impacted 11,000 employees in 900+ Canadian branches and resulted in capacity creation for the frontline, streamlined processes, cost reduction, enhanced operational risk management and a better user and customer experience. Click here to read more

IBM - The Road to a Cognitive Accounts Receivable

By deploying a model where decisive human insight is augmented by the disruptive power of AI, Cloud and Blockchain, the IBM Cognitive Account Receivables initiative changed the way AR professional carry out their daily activities, allowing for 30% productivity improvement globally during the first 9 months of 2019. Click here to read more

IBM - Blockchain Technology in Enterprise Asset Management- (BEAM)

IBM Blockchain technology in Enterprise Asset Management (BEAM) solution enables digital transformation by bringing together the entire ecosystem of buyers, suppliers, service providers and asset owners. The solution improves accuracy along with enabling speed and automation on a single cross-enterprise platform. Click here to read more

Capgemini Polska Sp. z o.o. - Digital Global Enterprise Model

Capgemini’s Digital Global Enterprise Model (D-GEM) is a platform-based architecture for business transformation and benchmarking that guides the right digital operating model for organizations. It presents the broadest and deepest view of the operating model to enable technology-rich operations and processes completely powered by intelligent automation. Click here to read more

HP - Micro services Acceleration Platform

HP Microservices acceleration platform is a shared platform enabling microservice development and event-based messaging which helps HP increase agility, speed of innovation, reduce cost, improve operational efficiency and create customer value. Besides technology refresh, the platform also enables transformation from a cultural and process perspective to manage security and compliance standards. Click here to read more

Duke Energy - Duke Energy becoming the world’s first digital utility

In 2018, Duke Energy implemented an enterprise-wide digital transformation, called Lighthouse. Lighthouse aims to steer the company away from the real business risks, toward a technology-enabled future and has resulted in one of the fastest transformations Duke Energy has ever experienced. Click here to read more

HP - FCO CoE in Finance

In order to keep pace with Digital and changing expectations from customers, it is imperative that our operating teams discuss & adopt digital technologies. This submission will provide a framework for digital transformation- positioning operations as the leader for change across the enterprise, ensuring it has the greatest business impact, and how up-skilling employees and creating a culture that ' makes it happen' are keys to it. Click here to read more

Petronas - Unlocking new ways of working that achieves Operational Excellence

Digital Transformation: (PPTSB) takes a leap in IR 4.0 train by setting the milestone in PETRONAS digital application, through three projects: Dynamic Risk Analyzer (DRA), PETRONAS Integrated Vision for Operation Excellence Technology (PIVOT) and Plant Operation Integrated Tools (POINT).Digital Transformation in PP(T)SB is guided through Technology and Digital Roadmap for implementation.

Digitate - Loblaw and Digitate

Digitate's ignio solution has helped Loblaw reduce mean time to resolve outages to around three to six minutes for specific use cases, as well as automate over 20% of incidents and alerts, and of those 40% are resolved by machines, eliminating the need for human interaction. By using automation to optimize IT and business processes Loblaws has enhanced online and in-store customer experiences, achieved new levels of cost savings. Click here to read more

HP - ERP Transformation – Completely reinventing HP from the inside out to deliver simplicity to our customers and partners

HP is making it easier for customers and channel partners to do business with HP – the Enterprise Resource Planning Transformation. The program has already generated more than $37 million in value and will save 1,664,000+ worker hours annually moving forward, while generating clear data indicating improving accuracy, timeliness, improved quality and reduction in risk. Click here to read more

McDonald's Corporation - McDonald's Digital Acceleration Project

McDonald’s told shareholders that in nine months the restaurant chain would have a mobile order-and-pay app at 20,000 restaurants worldwide. The Global Technology PMO completed the project one month ahead of schedule and under budget. This initiative has set the foundation to digitally transform the customer experience and drive operational excellence. Click here to read more.

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Cognizant Technology Solutions - Case Initiation Process

IN 2018-2019, Customer had a requirement of, reduction in manual work, repetitive task and improvement in first time right accuracy. Cognizant, as a preferred vendor proposed an automation solution with a modular approach for case initiation and duplicate search steps, which reduced human efforts for 70% of the volume with first time accuracy of 99.8%. The project was delivered within 6 months ensuring regulatory compliance ( GxP requirement). Click here to read more

Cognizant Technology Solutions - Smart Email Solution

Email requests present an operational challenge for insurers and an opportunity for differentiation. With a leading insurer, Cognizant developed an AI-based solution to process email requests for cancellations, endorsements, and certificate issuance resulting in $2 million expense reduction, reduced handling time and around the clock request handling. Click here to read more

Mayo Clinic - Mayo Clinic and IBM Watson- Giving Hope to Cancer Patients

Mayo Clinic integrated the IBM Watson Clinical Trials Matching (CTM) cognitive computing system with a skilled patient screening team and clinical providers to facilitate the complex process of identifying potential patient-to-trial matches. This transformational strategy enabled high volume patient screening for trials with significant benefits to Mayo patients and staff. Click here to read more

Bancolombia - Enabling A Digital Workforce In Bancolombia

In Bancolombia we have been committed to leverage our corporate strategy by transforming our processes through automation technologies (BPM, RDA, RPA, AI) and methodologies, having our human talent at the center of the program, while enhancing our business results, operational excellence and customer experience. Thus, we stablished our Augmented Workforce framework. Click here to read more

IBM - AP Program Management Reporting System

The AP Program Management System is an innovative closed loop feedback system that drives operational efficiency through automated reporting and Robotic Process Automation (RPA) for fast data entry. The system is used by over 250 Accounts throughout Asia Pacific and services over 300 users daily. Click here to read more

IBM - Using Augmented Intelligence to Empower Operations

This Augmented Intelligence solution navigates through structured and unstructured data in the Quote-to-Cash Operational squads workflow tool, identifying issues and pain points that surround Service Requests based on negative connotation contained in any comment's fields or outlier situations on the structured fields such as Age or Time since last update. Click here to read more

HP - Sales Quota prediction and deployment using Machine Learning

Obtaining accurate quota is the function of the quota-setting procedure given the market conditions and demography. It involves determining the proper blend of sales potential and experience. Machine learning help us build an efficient model that can obtain an accurate forecast of future sales to use them for quota setting. Traditionally it is done manually by planners and channel management team. Manual process of preparing baseline data and then providing quota recommendation is time consuming, laborious and there is no standard process globally. Having centralized process using machine learning increases overall efficiency, provides cost savings and helps in allocating past performance based fair quota saving HP $. Click here to read more

Verizon - Verizon Digital Network Assistant (DNA)

The Digital Network Assistant project, “DNA” is an AI powered network assistant that delivers business productivity by ameliorating systemic issues found in all complex network information ecosystems—data redundancy and discrepancy between systems, laborious manual processes, and requirements for highly specialized system-specific knowledge among the workforce. Click here to read more

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