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BTOES Insights Official
By
March 04, 2020

Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Finalist in the Best Achievement in Technology Enabled Process Automation

Read this article about Mayo Clinic, one of our finalists, in the category Best Achievement in Technology Enabled Process Automation (Robotic Process Automation, Machine Learning, Cognitive Learning, Blockchain etc), selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

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Mayo Clinic partnered with IBM to leverage the Watson Clinical Trials Matching (CTM) solution to assist patient care and research teams with the complex process of identifying potential patient-to-trial matches. Watson CTM electronically compares unstructured text in the electronic health record data against eligibility criteria for all cancer clinical trials open at Mayo Clinic. The IBM Watson CTM solution is a web-based cognitive computing system which utilizes natural language processing, the same Watson DeepQA engine used to famously play Jeopardy in early 2011. 

Initially, Watson CTM was launched as a point-of-care solution for oncologists. Despite efficiently matching patients to trials, low provider adoption occurred due to multiple factors especially time constraints. The project team engaged Mayo Clinic management engineers/business consultants to assess, reengineer and integrate the process and workflow. Clinical Research Coordinators (CRCs) took on the role of screening patients with CTM. They generated a list of matching trials for each patient and provided them to the patient’s oncologist. The new process significantly increased trial enrollment and CRCs workload for patients on study.  The project team determined that the process needed to be further transformed by creating a dedicated trial matching team to balance workload and create a seamless experience.

The Watson CTM screening team has matured as the system covers new disease groups and clinical practices. As adoption increases, continued and valuable transformation is demonstrated through clinical trial accrual and advanced process capability and integration.  Patients have experienced benefits shown through an appreciable increase in clinical trial enrollments in the clinical practices that implemented the CTM product. In the 11 months after breast oncology implementation, there was approximately an 80 percent increase in enrollment to Mayo’s systemic therapy clinical trials for breast cancer. Recent metrics have shown an average monthly enrollment increase of 84%. Additionally, staff experienced significant benefits when comparing the CTM product process to the traditional manual method. In lung oncology, patient matches resulted in a more complete list of potentially eligible trials and were completed in less than 50% of the time compared to the traditional manual method.

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Adoption and adaptation of a CTM product supported by a screening team enabled high volume patient screening for a large number of trials with agility, consumer centricity and greater awareness of clinical trial opportunities within the oncology practice. Mayo Clinic aims to increase patient recruitment into clinical trials without requiring additional provider effort which also helps manage physician burnout. Surveyed clinicians in gynecology agreed 100% that “The CTM system has helped to include and exclude trials prior to discussion with patients.” The speed and accuracy of a CTM product paired with a screening coordinator team allows physicians to efficiently and effectively develop treatment plans that reflect the full range of options available to support patient care.

Investing in advanced CTM demonstrates Mayo’s dedication to enabling transformative research studies and generating better access to high profile trials. The greater integration of prominent clinical trials offers even more innovative treatment options to patients seeking world renowned care at Mayo Clinic.

Business Transformation & Operational Excellence Industry Awards 2020

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

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The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

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Agenda

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There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

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The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

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View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

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Delivered by Progressive Thought-Leaders

 

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Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120