Read this article about Capgemini’s, one of our finalists, in the Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

People Engagement Program (PEP!) for Business and Sales Enabling Center (BSEC) – part of Business Services SBU, Capgemini

Impactful delivery only happens in an organization if the team is inspired and driven. So, to improve team culture and create a fulfilling place to work, Capgemini’s Business and Sales Enabling Center (BSEC) rolled out the People Engagement Program (PEP!) in mid-2017 to its 450-plus team members.

Using the key findings from a company-level employee survey carried out in late 2016, the BSEC leadership devised a structured program with multiple initiatives and rolled it out throughout 2017 and early 2018. The aim of this program was to improve leadership and managerial effectiveness, internal team communications, onboarding processes, knowledge sharing, and personal development, while also energizing the work environment through various fun initiatives. The team used pre- and post-surveys in April and October 2018 respectively to measure the effectiveness of this program, with the latter being used to plan the next steps for 2019.

The year-end survey results presented a remarkable increase in almost all parameters including: 

• A 15% increase in positive responses for leadership effectiveness
• 64% of respondents agreeing they found the leadership inspiring,
• 67% of participants recommending working at BSEC to a friend – a 19% increase from April,
• 82% of respondents saying they were happy with their managers
• 71% saying they were proud to work for BSEC – a 17% increase from the earlier survey. 

In addition, the annualized attrition rate for BSEC in 2018 was 15% – considerably less than Capgemini India’s average of 25% – proving the overall effectiveness of the PEP! initiative.

Business Transformation & Operational Excellence Industry Awards 2020

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

• All-day Refreshment & Themed Breaks

• 1¼ Hour Hot Breakfast Networking Sessions

• 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

• 1½ Hour Roundtable Sessions by Topic & Industry Sector.

• Keynote & Themes Panel Sessions

• Hosted Welcome Receptions from 5.30pm

• Expanded more lavish Awards Program

• Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call.