--- title: Nick Ruhmann, Contributor description: As Director of Operational Excellence for the National Flood Services, Nick leads and deploys new operational excellence programs across the organization opex image: https://insights.btoes.com/hubfs/Blog/BI.png?t=1470660981717 --- [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) [![Header BTOES17 logo.png](https://insights.btoes.com/hs-fs/hubfs/Header%20BTOES17%20logo.png?width=890&name=Header%20BTOES17%20logo.png "Header BTOES17 logo.png")](http://btoes.com/home) # Nick Ruhmann Director of Operational Excellence, National Flood Services - Aon Affinity ![Nick\_ruhmann.png](https://insights.btoes.com/hs-fs/hubfs/Blog/Contributors/Nick_ruhmann.png?width=300&name=Nick_ruhmann.png "Nick_ruhmann.png") **As Director of Operational Excellence for the National Flood Services, Nick leads and deploys new operational excellence programs across the organization**  **[Visit Nick's Linkedin Blog](https://www.linkedin.com/today/author/0_14GC2qPP0KpCgCAOXjbpgG?trk=prof-sm)** **[View Nick's Contributions](https://insights.btoes.com/author/nick-ruhmann)** [**Follow Nick on Twitter**](https://twitter.com/Kaizen_Krazy) Nick Ruhmann is an ongoing student of "lean thinking", the Toyota Production System, and certified Six Sigma Master Black Belt currently leading the enterprise wide deployment of an Operational Excellence culture at National Flood Services, a leading flood insurance solutions provider and division of Aon plc. From 2010 to 2012, he worked in medical device industry for BD Medical, leading Continuous Improvement within their Diabetes Care division, but spent the bulk of his career with Tenneco Inc., a major Tier I automotive supplier to nearly every OEM including Toyota. During that time, Nick’s career has offered a diverse background, including both functional and leadership positions across Research & Development, Product Engineering, Process Excellence, Operations, Process Engineering, Quality, and Supply chain. 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