Operational Excellence is a broad term for improvement programs— Lean, Six Sigma and myriad other initiatives—that are designed to fix problems, eliminate waste and create consistent and standardized processes. Strong Operations Excellence cultures also embrace innovation and directly engage and connect employees and customers. Over time, OE will have a new name, the nature of work will change and operations will look very different; but there are critical steps every organization must take to support the OE journey to the digital future.
For almost sixty years, KT has empowered companies to solve thousands of problems. We’ve had a front-row seat for business milestones; navigated the digital age and an increasingly global marketplace. We have helped factory managers revamp assembly lines and IT managers avert disasters. After refining processes and solutions for our clients, we decided to help clients help themselves. Today our team of employees and consultants across several offices globally serve our clients with a complete offering of operational excellence, ITSM service excellence and training solutions designed to propel their businesses forward. We can’t wait to see what they do in the next sixty years.