Lean Transformation in Healthcare

Why Lean Transformation in Healthcare?

The benefits of implementing Lean practises in Hospitals & Health care should seem obvious. As demands are rapidly changing, a key priority for all healthcare providers is improving the patient experience, whilst also streamlining costs.

Read More: What is Lean?

Lean Healthcare, therefore, is a systematic method for the elimination of waste ("Muda") within a healthcare system. The consequences of improper processes and inefficiency in the healthcare arena are critical - including loss of life - and for this reason the adoption of Lean, Six Sigma and other Operational Excellence methodologies is common. Lean also takes into consideration both the waste created through overburden ("Muri") and waste created through unevenness in work loads ("Mura") - common challenges faced in Healthcare.

WATCH NOW: Taking your Operational Excellence Program to the Next Level - Catalent Pharma Solutions

Taking your Pharmaceutical Operational Excellence Program to the Next Level

'Taking your Operational Excellence Program to the Next Level' focuses on 3 key takeaways:

  • How to create a true assessment of your capabilities and gap analysis for the next level 
  • Understanding where you currently are, identify the holes and plan for the future with
  • Training the future operational excellence leaders - what to look for? 

Watch the Video Presentation Now

Lean Healthcare: Changing the System

Unless the entire hospital, from CEO to frontline nurses, embraces lean, it is highly unlikely that operational excellence will be sustained. In order for lean principles to take root within a Healthcare Organization, leaders will first be advised to work to ensure they are dealing with an organizational culture that is open to, and embraces, lean thinking. A commitment to lean practises and Operational Excellence must start at the very top of the healthcare organization, engaging every level of management. Following on from this, it is important to ensure that all staff are involved in helping to redesign processes to improve flow and reduce waste.

WATCH NOW: A Systematic Approach to Creating a Culture of Structured Problem Solving 

A systematic approach to creating a lean culture of structured  problem solving

About this Video Presentation:

Key Learning Takeaways include:

  • Systems govern behavior; behaviors create a culture
  • Define what a system is and how one gets created
  • Identify what systems you need to in order to do structured problem solving
  • How is this different from what we do now and what will it lead to?

Watch the Video Presentation Now

Patient Experience and Lean Transformation

Pulling waste (rework, mistakes, redundancy, time wasting, etc.) from healthcare processes improves quality, safety, timeliness, access and costs.  As a result, the patient experience becomes better and patient satisfaction rises. Whilst this may seem obvious, the need to improve the patient experience is a key catalyst for any Health organization embarking on their lean journey.

Lean Transformation in Healthcare: The Business Transformation & Operational Excellence in Healthcare Summit

Lean Healthcare Transformation Summit - The Business Transformation & Operational Excellence in Healthcare World Summit

The BTOES Healthcare 2018 inaugural conference will take healthcare organisations on a journey towards HROs – High Reliability Organisations – zero tolerance for waste, in line with the aviation, theme park and the nuclear power sectors. 

Lean methodology is at various stages of implementation in healthcare. Attending BTOES Healthcare 2018 will take your organization from wherever it is in its lean journey to the next stage. With tructured tracks for Beginners/In Transition to Advanced/Cutting Edge lean organisations, there is something for everyone.

LEARN MORE ABOUT BTOESHEALTH

Hot topics covered across the 2 days will be: transitioning to lean, sustainable performance improvement, lean methodology integration and alignment, the role of leadership, getting buy-in and physician engagement.  We will have  some interactive formats such as the ‘Ask the CEO’ panel, action-oriented exercises and workshops and peer to peer round table discussions.

 

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience

Screenshot 2017-08-02 21.42.59.png

About this Video Presentation

To address recent healthcare requirements, a big focus now is on patient experience and how they perceive the interaction with the hospital. In this presentation Chuck will discuss how they are:

Watch the Video Presentation Now

Lean & Operational Excellence in Healthcare Case Studies

Poster Presentation: Reducing the Utilization of Continuous Observations for Safety Precautions

Hospital Operational Excellence Safety Precautions - Lean transformation in healthcare case study

The Hospital of the University of Pennsylvania (HUP) is annually recognized as one of the nation’s best by the U.S. News & World Report in its Honor Roll of best hospitals. 

View the Presentation Now


Award-Winning Case studies: Operational Excellence Healthcare

See how 4 Hospitals & Pharmaceutical companies have transformed their organization through undertaking an Operational Excellence/Lean improvement program.

How Sanofi achieved an operational excellence culture in their manufacturing - example of cultural transformation


Sanofi Pasteur: 'Big Opportunity' Transformation to an Operationally Excellence Company Culture

Learn how Sanofi's 'Big Opportunity' Project transformed their company from a substandard manufacturing culture to see massive Quality Improvement, an Operational Excellence culture and a profound Business Transformation. Read the Article

Read the example of how Sanofi achieved Operational Excellence culture in just 2 years.



 

Operational Excellence in Healthcare:  INNOVATIVE QUALITY IMPROVEMENTS DRIVING FOCUSED ORGANIZATIONAL CHANGE


University Health Network: Quality Improvement

This Operational Excellence example study shows significant process and quality improvements for over 1,500 clinicians and 3,000 students, a 70% increase in timely completion, and a 120% increase in timely delivery of Discharge Summaries. Getting better at this process and understanding its utility for patients and primary care, has enabled UHN to drive quality improvement through a patient-centred approach.

Operational Excellence example - Best Achievement of Operational Excellence in Healthcare: University Health Network

 

 

Operational Excellence case study example :Optimizing the Supply Chain


Memorial Sloane Kettering Cancer Centre: Supply Chain Improvement in Cancer Centre

"The goal for Supply Chain Department is timely, responsive, accurate, efficient, and effective procurement services to support all services through the use of technology for automation, data analysis and predictive analytics for superior decision making. We seek continuous improvement of the procurement and inventory management processes through competitive business strategies and advanced technologies."

Operational Excellence example - Best Achievement in Technology-Enabled Process Automation: Memorial Sloane Kettering Cancer Centre 

 

 

Example of embracing digital transformation and operational excellence in healthcare: Mentis Neuro Health


Mentis Neuro Health: Reducing Patient onboarding with Digital Transformation

This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies and operational excellence methodologies to transform operations. Read the Article

This project is a fantastic example of a business identifying the problems caused by traditional ways of working

 

Read More: Our top 10 Lean Six Sigma Books  

 

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

The Business Transformation & Operational Excellence World Summit, 2018
Business Transformation & Operational Excellence World Summit - BTOES17 - Watch the highlights now!

Subscribe to BTOES Insights

The Business Transformation & Operational Excellence Awards 2018

EXCLUSIVE CONTENT

The Global State of Operational Excellence: 2017 Industry Report

Download the Exclusive 6 in 1 report series on BTOES Insights FREE Now!

Download content

For instant access to more exclusive content, just click the previews below.

  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World