Director, Customer Care, Intuit
An early entrepreneur in social media, Bala is a strategic customer service leader with a track record of customer experience transformations globally. He is currently the Director of global partner operations at Intuit, driving the outsourcing strategy to deliver great customer experiences for Intuit’s Small Business, Accountant and Self Employed customer base worldwide.
Bala has 2 decades of experience in customer experience strategy & operations for leading brands like Google, Hewlett Packard and Microsoft. Prior to Intuit, Bala was leading global process & business excellence for Google’s trust & safety vendor operations.
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