What is the Role of Leadership in High Reliability Transformation?
AnneMarie Benedicto, Vice President, Joint Commission Center for Transforming Healthcare
- High Reliability: What does leadership need to look like to get there
- Demonstrating the transformation of systems, structures, practices, processes in order to achieve zero harm and optimize patient care (committing to zero harm is committing to improvement)
- Presenting the Robust Process Improvement (RPI®) as a pathway to High Reliability