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The Value of A Modern Approach to BPM

MWD Advisors, Sponsored by Signavio

Today’s digital world creates a new change imperative

We live in a world – in our lives as individuals outside work, as well as our lives at work inside organisations – where digital technology is the most potent force driving transformation. Global use of digital technologies is fuelling globalisation of competition, and raising customers’ expectations. It’s forcing organisations in developed economies in particular to focus on trying to differentiate themselves through customer experience excellence, rather than just focusing on product or price; while at the same time continuing to minimise their costs by sourcing capabilities to third parties and through increased automation.

This ‘digital shift’ is creating a completely new business context for change than the one that most organisations are used to, or configured to deal with. The result of this new business context is that change programmes need to have broader scopes, and they need to deliver results in new ways...