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Articles on Speaker Presentation

Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Implementing customer-centric culture and employee engagement to achieve excellent customer advocacy in the remote world

Courtesy of NCC Group ME's Tarek El Goweiny, below is a transcript of his speaking session...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Leverage data and analytics for outstanding customer experience

Courtesy of Singapore National Employers Federation's Stephen Yee, below is a transcript o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Emotional intelligence and empathy- The key to uber immersive user experience

Courtesy of Tandigm Health's Jason Ruda, below is a transcript of his speaking session on ...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Customers are the Real Stakeholders for Customer Excellence

Courtesy of Flueresque's James Sinur, below is a transcript of his speaking session on 'Cu...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Gain a new perspective on your processes

Courtesy of ABBYY's Richard Rabin below is a transcript of his speaking session on 'Gain a...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Creating positive customer experiences with Chat and Voice Bots leveraging Intelligent Automation

Courtesy of Presidio's 'Mladen Milanovic', below is a transcript of his speaking session o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Using CX Journeys To Improve Operations and the Customer Experience

Courtesy of Shift Happen's James Feldman, below is a transcript of his speaking session on...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: What core skills are necessary to help your organization

Courtesy of The Institute for Healthcare Excellence's Dr. William Maples & Jennifer Kr...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: CX- The Last True Differentiator

Courtesy of Signavio's Brandon Gerig, below is a transcript of his speaking session on 'CX...



BTOES From Home - SPEAKER SPOTLIGHT : Transforming Through Analytics in a non Technical World

Courtesy of McDonalds's Rajeeve Kaul, below is a transcript of his speaking session on 'Tr...



BTOES From Home - SPEAKER SPOTLIGHT : How Innovation and Digital are the Cornerstones to Mayo Clinic’s Supply Chain Future

Courtesy of Mayo Clinic's Joe Dudas, below is a transcript of his speaking session on 'How...



BTOES From Home - SPEAKER SPOTLIGHT : Digital Transformation of a 120 year old Global Steel Trading Company.

Courtesy of Klöckner Shared Service's Marcus Gropp., below is a transcript of his speaking...



BTOES From Home - SPEAKER SPOTLIGHT: The Heritage Group: Paving the Way for Continuous Improvement

Courtesy of Heritage Group's Paul Simons, below is a transcript of his speaking session on...



BTOES From Home - SPEAKER SPOTLIGHT : US Department of Veteran Affairs: Creating, Executing and Sustaining a High Reliability Organization in HealthCare

Courtesy of Veteran's Health Administration's Jennifer Ford, Department of Veterans Affair...



BTOES From Home - SPEAKER SPOTLIGHT : Mastering Moodset to Sustain Excellence in a Changing World.

Courtesy of Exceed's Tim Wigham, below is a transcript of his speaking session on 'Masteri...



BTOES From Home - SPEAKER SPOTLIGHT : Play Bold — How to win the business game by creative destruction.

Courtesy of Innovation360's Magnus Penker, below is a transcript of his speaking session o...



BTOES From Home - SPEAKER SPOTLIGHT : The Innovation Flywheel: How to generate enterprise momentum and avoid innovation theatre

Courtesy of Cambia Health Solution's Mohan Nair, below is a transcript of his speaking ses...



BTOES From Home - SPEAKER SPOTLIGHT : Success in the Age of Disruption

Courtesy of Abbyy's Mark McGregor, below is a transcript of his speaking session on 'Succe...



BTOES From Home - SPEAKER SPOTLIGHT : Transforming Health Sciences and Health Care Into A Global Virtual Practice of Medicine

Courtesy of Mednax Health Solutions Partner's Donald Kuk, below is a transcript of his spe...



BTOES From Home - SPEAKER SPOTLIGHT : Buying Companies in Bankruptcy: How to re-Build a Culture of Winning!

Courtesy of JSPI Capital Partners's Ira J. Perlmuter, below is a transcript of his speakin...



BTOES From Home - SPEAKER SPOTLIGHT : From Change Sponsors to Agents of Change - Leading a Re-imagined People-first Transformation.

Courtesy of Cisco's Yosi Kossowsky, below is a transcript of his speaking session on 'From...



BTOES From Home - SPEAKER SPOTLIGHT : Aligning an Organization Post Merger and Acquisition

Courtesy of Greene Group Industries' Steve Waszak, below is a transcript of his speaking s...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Designing a customer focused governance model that aligns business architecture for competitive advantage and continuous improvement

Courtesy of Nationwide's Andrea Cifor, below is a transcript of his speaking session on 'D...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: How APM and SaaS Management can benefit from each other

Courtesy of LeanIX's Christian Richter, below is a transcript of his speaking session on '...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Faster Better Decisions to Unlock Organizational Value

Courtesy of BiZZdesign's Joe Geary, below is a transcript of his speaking session on 'Fast...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: From Issues to Innovation- Developing a composable business architecture to drive innovation and improve resiliency

Courtesy of Roche's Alain Bindels, below is a transcript of his speaking session on 'From ...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Data-driven approach -Uniting the processes around digital transformation, technology excellence and business priorities

Courtesy of Metropolitan Police's Rakesh Patel, below is a transcript of his speaking sess...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Utilizing EA and business capability modeling to drive strategy and strategic technology investments

Courtesy of Financial services company's Sandip Dhummad, below is a transcript of his spea...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: An Enterprise Architecture Framework for Value Creation using Digital Ventures Innovation

Courtesy of Mars Inc's Lee Bogner, below is a transcript of his speaking session on 'An En...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Creating native EA integration strategies with modern-day multi-cloud environments for agility and adaptability

Courtesy of Diageo's Bobby Sudharshan, below is a transcript of his speaking session on 'C...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Intelligent Enterprise and Next Gen Operating Model in the era of automation - Building EA for today and tomorrow

Courtesy of Shell's Brent Kedzierski, below is a transcript of his speaking session on 'In...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Using composability to drive flexibility, speed, and resilience

Courtesy of MEGA International's Yannick Rudloff & Raashi Bhatnagar, below is a transc...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Agile Business Transformation: Governing agile change with ‘just enough’ architecture

Courtesy of ValueBlue's Jelle Visser & Tom De Ridder, below is a transcript of their s...



Enterprise Architecture Live- SPEAKER SPOTLIGHT : Enterprise Architects: The Champions of IT



Enterprise Architecture Live- SPEAKER SPOTLIGHT : Changing the Perception of Enterprise Architecture.

Courtesy of Mark McGregor, below is a transcript of his speaking session on 'Changing the ...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Architecting an AI Ecosystem

Courtesy of Dell's Bill Wong, below is a transcript of his speaking session on 'Architecti...



Process Mining Live - SPEAKER SPOTLIGHT: How to map the real impact of process mining on your business

Courtesy of MARS's Sathish Kamath, below is a transcript of his speaking session on 'How t...



Process Mining Live - SPEAKER SPOTLIGHT: Using process insights to drive transparency and productivity whilst overcoming compliance concerns

Courtesy of Avaya's Rameshwar Balanagu, below is a transcript of his speaking session on '...



Process Mining Live - SPEAKER SPOTLIGHT: Process Mining Silver Bullet

Courtesy of Kemsley Design's Sandy Kemsley, below is a transcript of his speaking session ...



Process Mining Live - SPEAKER SPOTLIGHT: Journey from Process Mining to Business Drive Continual Process Optimization

Courtesy of ServiceNow's Manjeet Singh, below is a transcript of his speaking session on '...



Process Mining Live - SPEAKER SPOTLIGHT: All that Glitters is not Gold – Why Broadening Your Approach to Process Mining is the Key to Long Term Success

Courtesy of Mark McGregor's & StereoLOGIC' Sofia Passova below is a transcript of his ...



Process Mining Live - SPEAKER SPOTLIGHT: Data Science-driven Digital Transformation: Learning from Data-driven Organizations

Courtesy of Dell's Bill Wong, below is a transcript of his speaking session on 'Data Scien...



Process Mining Live - SPEAKER SPOTLIGHT: Process Mining as a Digital Transformation Accelerator

Courtesy of Twitter's Andrae Kirkland below is a transcript of his speaking session on 'Pr...



Process Mining Live - SPEAKER SPOTLIGHT: Process and Task Mining: Hybridizing Solutions to Harmonize Insights

Courtesy of Software AG's J-M Erlendson, below is a transcript of his speaking session on ...



Process Mining Live - SPEAKER SPOTLIGHT: Identifying business opportunities with process mining and successfully translating it into business value

Courtesy of Staples' Calem Harris, below is a transcript of his speaking session on 'Ident...



Process Mining Live - SPEAKER SPOTLIGHT: Intelligent Business Process Automation: How Great Enduring Organizations Scale People, Technology and Value

Courtesy of Excellence & Innovation's José Pires, below is a transcript of his speakin...



Process Mining Live - SPEAKER SPOTLIGHT: From Process Mining to Process Intelligence: How to get more from your process data

Courtesy of Abbyy's Richard Rabin, and Trinet's Carolyn Dobie below is a transcript of his...



Process Mining Live - SPEAKER SPOTLIGHT: Beyond Process Mining

Courtesy of Celonis' Dr. Lars Reinkemeyer, below is a transcript of his speaking session o...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Leveraging Hyper-automation to Transform Operations ​ & Create Competitive Advantage

Courtesy of Blueprism's Jon walden & Bruce Mazza &, Ernst & Young, LLP's James...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: RPA & Customer Service

Courtesy of Presidio's Mladen Milanovic, below is a transcript of his speaking session on ...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Overcoming Obstacles to Accelerate your Automation Program

Courtesy of Uipath's Brandon Nott, SDI's John Delligatti, and Merck's Jonathan Wong below ...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Intelligent Automation: Why Innovation Through Optimization Is The Way

Courtesy of SureFire Capital's John Saunders, below is a transcript of his speaking sessio...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Conversational AI - Trends, Solutions and Best Practices

Courtesy of Tech Mahindra's Sreejti Ankarath, below is a transcript of his speaking sessio...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: RPA Roadmap (Trends and Scope) from Enterprise Architecture perspective

Courtesy of Mondelēz International's Aura Bhattacharjee, below is a transcript of his spea...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Control your robots – Designing an effective RPA governance program

Courtesy of Morningstar's Marco Chmura, below is a transcript of his speaking session on '...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Digital transformation (DT) is disrupting the way businesses operate and impacts five key areas of any business model

Courtesy of SS&C's Dr. Zeynep Hizir, below is a transcript of his speaking session on ...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Robotic Process Automation – Powerful Solution or Dangerous Illusion?

Courtesy of BPM-D's Dr. Mathias Kirchmer, below is a transcript of his speaking session on...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Focus on Customer Excellence to Deliver Long Term Value from Automation Efforts

Courtesy of Mark McGregor, below is a transcript of his speaking session on 'Focus on Cust...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Focus on Customer Excellence to Deliver Long Term Value from Automation Efforts

Courtesy of BCLC's Martin Lampman, below is a transcript of his speaking session on 'Motiv...



RPA & Intelligent Automation Live - SPEAKER SPOTLIGHT: Intelligent Business Process Automation: How Great Enduring Organizations Scale People, Technology and Value

Courtesy of Innovation & Excellence's José Pires, below is a transcript of his speakin...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Customer experience in the digital remote workplace era

Courtesy of Jabil's Michal Wierzchowski below is a transcript of his speaking session on '...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Future proofing your workplace

Courtesy of Westminster City Council's Aruj Haider below is a transcript of his speaking s...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: The Human Side of Digital Transformation

Courtesy of Electrolux's Hao Dinh below is a transcript of his speaking session on 'The Hu...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Using process risk analysis to determine the starting point of digital transformation

Courtesy of SilverMist's Shyamal Addanki below is a transcript of his speaking session on ...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Mapping your digital workforce ROI

Courtesy of USNC's Stephen Apps below is a transcript of his speaking session on 'Mapping ...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Your Race to Become a Fully Automated Enterprise

Courtesy of UiPath's Bobby Patrick, Sonic Automotive's Jeff King & ADT's Peter Marra b...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Transforming the Way of Working in the Digital Era

Courtesy of Teva Pharmaceutical's Dolly Shtreif below is a transcript of her speaking sess...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Leveraging Digital Twins to Accelerate Industry 4.0

Courtesy of Enhance International Group's Jim de Vries & CreateASoft's Hosni Adra belo...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Establishing a unified, secured, stable, and adaptive digital workplace hub

Courtesy of Deloitte Africa's Mgcinisihlalo Jordan below is a transcript of his speaking s...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Creating frictionless employee experiences to foster positive culture change, drive innovations, connected experiences

Courtesy of 3M's Michael Muilenburg below is a transcript of his speaking session on 'Crea...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: How To Make Your Remote Team The Most Productive Yet

Courtesy of Kintone Corporation's Dave Landa below is a transcript of his speaking session...



Digital Workplace Transformation Live - SPEAKER SPOTLIGHT: Insights on how to improve Enterprise Security posture that enable smooth operations

Courtesy of Brother International Corporation's Ajitha Narayanan below is a transcript of ...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Intelligent Enterprise and Next Gen Operating Model in the era of automation - Building EA for today and tomorrow

Courtesy of Shell's Brent Kedzierski, below is a transcript of his speaking session on 'In...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Creating native EA integration strategies with modern-day multi-cloud environments for agility and adaptability

Courtesy of Diageo's Bobby Sudharshan, below is a transcript of his speaking session on 'C...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: An Enterprise Architecture Framework for Value Creation using Digital Ventures Innovation

Courtesy of Mars Inc's Lee Bogner, below is a transcript of his speaking session on 'An En...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Utilizing EA and business capability modeling to drive strategy and strategic technology investments

Courtesy of Financial services company's Sandip Dhummad, below is a transcript of his spea...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Data-driven approach -Uniting the processes around digital transformation, technology excellence and business priorities

Courtesy of Metropolitan Police's Rakesh Patel, below is a transcript of his speaking sess...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: From Issues to Innovation- Developing a composable business architecture to drive innovation and improve resiliency

Courtesy of Roche's Alain Bindels, below is a transcript of his speaking session on 'From ...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Faster Better Decisions to Unlock Organizational Value

Courtesy of BiZZdesign's Joe Geary, below is a transcript of his speaking session on 'Fast...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: How APM and SaaS Management can benefit from each other

Courtesy of LeanIX's Christian Richter, below is a transcript of his speaking session on '...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Using composability to drive flexibility, speed, and resilience

Courtesy of MEGA International's Yannick Rudloff & Raashi Bhatnagar, below is a transc...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Designing a customer focused governance model that aligns business architecture for competitive advantage and continuous improvement

Courtesy of Nationwide's Andrea Cifor, below is a transcript of his speaking session on 'D...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Architecting an AI Ecosystem

Courtesy of Dell's Bill Wong, below is a transcript of his speaking session on 'Architecti...



Enterprise Architecture Live - SPEAKER SPOTLIGHT: Agile Business Transformation: Governing agile change with ‘just enough’ architecture

Courtesy of ValueBlue's Jelle Visser & Tom De Ridder, below is a transcript of their s...



Digital Process Automation Live - SPEAKER SPOTLIGHT: Practical Process Automation

Courtesy of Camunda's Bernd Rücker, below is a transcript of his speaking session on 'Prac...



Digital Process Automation Live - SPEAKER SPOTLIGHT: Leading Business Transformation In Times of Disruption: From Covid-19 to The Fourth Industrial Revolution

Courtesy of OPEN BDA's Larry Boyer, below is a transcript of his speaking session on 'Lead...



Digital Process Automation Live - SPEAKER SPOTLIGHT: Beyond Spreadsheets: Forms to Dashboards, Automated!

Courtesy of Metrolinx's Steve Sarafinovski, below is a transcript of his speaking session ...



Digital Process Automation Live - SPEAKER SPOTLIGHT: How to drive efficiency and customer excellence on your business transformation journey

Courtesy of Signavio's Kevin Claffey, below is a transcript of his speaking session on 'Ho...



Digital Process Automation Live - SPEAKER SPOTLIGHT: The Human Side of Digital Process Automation

Courtesy of Electrolux's Hao Dinh, below is a transcript of his speaking session on 'The H...



Digital Process Automation Live - SPEAKER SPOTLIGHT: Intelligent automation as a transformation agent

Courtesy of LatentBridge's Hema Gandhi and Commerzbank AG's Rob Scott, below is a transcri...



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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120