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Exclusive BTOES Free Book Chapter: Redefining Operational Excellence



BTOES AWARDS: 11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More

This video session covers a 45 minute discussion between the Awards winners from the Busin...



BTOES AWARDS CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



BTOES EXCLUSIVE SLIDE DECK: Ebay - 3 Lessons for Driving Innovation & Agility through Operational Excellence

How can you utilise Operational Excellence to encourage Innovation & Agility within yo...



EXCLUSIVE BTOES VIDEO: Linking Your Core Business Processes with Process Architecture and Strategy - University of Dayton

WATCH NOW: Linking your Business' Core Processes and Process Architecture with Strategy Ma...



SHORT INTERVIEWS WITH BTOES18 SPONSORS & SOLUTION PROVIDERS

Joseph Paris conducts a series of short interviews with Sponsors & Solution Providers ...



OpEx Award Winners - 11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More -

This video session covers a 45 minute discussion between the Awards winners from the Busin...



EXCLUSIVE BOSE KEYNOTE VIDEO: Engaging Leadership in the Bose Lean IT Journey, Bose Corporation (Clone)

WATCH NOW: Engaging Leadership in the Bose Lean IT Journey About the Presentation Presente...



Creating a Culture of Operational Discipline that leads to Operational Excellence -

DOWNLOAD THE WHITEPAPER: Creating a Culture of Operational Excellence Discipline that lead...



EXCLUSIVE VIDEO NASA KEYNOTE: Transforming the Culture to be More Innovative: A Roadmap for the Future with NASA

WATCH NOW: Transforming the Culture to be More Innovative: A Roadmap for the Future About ...



EXCLUSIVE VIDEO:  Creating A Business Transformation Team to Rapidly Respond to Market Changes -

WATCH NOW: Creating A Business Transformation Team to Rapidly Respond to Market Changes



EXCLUSIVE VIDEO: Avvo's Agile Business Transformation: Using Operational Excellence Tools & Methodologies - Avvo -

Agile software development and operational excellence agility share a few core tenets: bri...



EXCLUSIVE VIDEO: The Critical Role of Culture in Strategy Execution -

WATCH NOW: The Critical Role of Culture in Strategy Execution About the Session When a new...



Robotic Process Automation – Pragmatic Solution or Dangerous Illusion? -



What's Next after Lean and Six Sigma? -

Larry is Founder of Pathways to Manufacturing Excellence, and a veteran of 35 years in the...



Creating a Culture that Sustains 5S and Operational Excellence -

QUESTION: One of the most basic practices of lean is a culture of 5S at each work station....



Culture Transformation: How Fast can you Change? -

You and your business: How fast can you change? We’ve looked at “How much change can you h...



Successful Innovation through Business Process Management



Customer Experience Lessons Straight from the Toilets of Singapore Airport -

I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...



Change Management: Revisiting the Threat and Opportunity Matrix -



BTOES18 Award Winners Announced



BTOES18 Speaker - Lisa Norcross - Continuous improvement, never be complacent: how to stay ahead?.

Continuous improvement, never be complacent: how to stay ahead? The energy industry is goi...



BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change.

Creating a culture of quality and performance excellence: keeping the workforce engaged wh...



BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach.

Removing the barriers to better health through a high tech, high touch approach Our curren...



BTOES18 Speaker - Cortilia Lin - Transform the organization to a customer centric one with innovative data analytics

Transform the organization to a customer centric one with innovative data analytics AI ena...



BTOES18 Speaker - Dr. Cindy Young - Best Practices for Merging Business Strategy and Business Transformation

Best Practices for Merging Business Strategy and Business Transformation The primary quest...



BTOES18 Speaker - Amish Chadha - Augmented Reality in Design Thinking and Innovation

Augmented Reality in Design Thinking and Innovation Case Studies from the Power Sector



IBM: Process Automation & Operational Excellence

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Automation & Misconceptions About How Employees Really Become Indispensable

Is Process Automation going to take your job? One of the best lines in any movie ever (whi...



A Culture of Innovation: Shift your focus—and overcome obsessive problem-solving

To create a culture of innovation, you must first shift focus. The best starting point is ...



BTOES18 Speaker - Nuray Gurtekin Sen - Organizational and Cultural Shift in Innovation Organizations

Organizational and Cultural Shift in Innovation Organizations Corporate Technology US’ cha...



Digital Transformation: The High Cost of Change in Technology Projects

What kind of approach do you take to a technology project? I have an older brother who, li...



BTOES18 Speaker - Fabio Garaycochea - The Boehringer Ingelheim Production System – Animal Health Case Study

The Boehringer Ingelheim Production System – Animal Health Case Study Like you, operationa...



BTOES18 Speaker - Lisa Norcross - Continuous improvement, never be complacent: how to stay ahead?

Continuous improvement, never be complacent: how to stay ahead? The energy industry is goi...



BTOES18 Speaker - Kevin Goldsmith - Leadership and Innovation: what does the Leader of the Future look like?

Leadership and Innovation: what does the Leader of the Future look like? Startups continue...



BTOES18 Speaker - Brett Addis - Approaches to advancing along maturity model (for different levels of CI maturity)

Approaches to advancing along maturity model (for different levels of CI maturity) From Ub...



Devender Malhotra, Operational Excellence Deployment Leader of the Year 2017

Devender Malhotra, Operational Excellence Deployment Leader of the Year



BTOES18 Speaker - Tejas Vashi, - Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change

Creating a culture of quality and performance excellence: keeping the workforce engaged wh...



BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach

Removing the barriers to better health through a high tech, high touch approach Our curren...



BTOES18 Speaker - Mustafa Abdulali - Small Experiments can help solve big problems

Small Experiments can help solve big problems As you rise up the ranks of your organizatio...



Business Transformation & Operational Excellence Awards 2018 Finalists Announced



How Organizations Can Stay Competitive in the Rapidly Evolving Digital World

Progressive organizations in today’s corporate world are constantly faced with multiple ch...



The Customer Experience Strategy: What Is It Really?

What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.



Leadership and Teams: Reversing the Vector of Accountability

Leadership Executives on their company culture often proudly profess, “We have to hold peo...



Business Transformation & Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Business Transformation & Operational Excellence World Summit & Industry Awards (B...



Operational Excellence Key Challenges

Operational Excellence Key Challenges Speed and the ability to adapt to changing market co...



Culture Transformation: Why is it still one of the priorities?

In this time of continuous disruption and innovation, The Global State of Operational Exce...



Process Improvement in Healthcare: It Adds Up

What is the real cost of implementing Process Improvement in Healthcare? With so much disc...



Operational Excellence: Out of Reach or a Stone’s Throw Away?

How close are you to achieving Operational Excellence? Think for a moment of the one busin...



Culture Transformation: How Fast can you Change?

You and your business: How fast can you change? We’ve looked at “How much change can you h...



Digital Transformation: Shopping for Off-the-Shelf Software? Here’s Where You Should Begin

When it comes to Digital Transformation, purchasing new software is a major investment. Th...



RPA & Artificial Intelligence: Are Intelligent Robots taking over Control of our Offices?

Intelligent robots and processes are starting to take over our offices, replacing more and...



Enabling Digital Business Transformation: Gain the Ability for Cloud Agility - Assessing Enterprise Capacity for a Multi-Cloud Strategy

This content, and the report (available here) has been provided courtesy of BPI Network. F...



Change Management: Uncover a Masterpiece by Changing Just One Thing

Are you one change away from a masterpiece of strategy? I’ve always been a big fan of Poin...



Key Findings: The Global State of Operational Excellence, 2017 Industry Report

Announcing the most comprehensive Operational Excellence industry report of the year. The ...



A Question for Leadership: How much change can you handle?

How much change can you handle? A question for the leader for sure. There are a lot of que...



Free Book Chapter: Redefining Operational Excellence



Assuring Operational Excellence from Contractors and Their Subcontractors II: A Best Practice Model Abstract

This piece accompanies our latest BTOES Insights premium content, "Attaining & Sustain...



I’ll Take a Medium Iced Coffee, Cream, Sugar and an Efficient Process…

Do you need to improve your processes? Answer: Yes. You’re probably reading the title of t...



What do Digital Customer Experience Transformation and Obesity Have in Common?

94% of companies fail at Digital Transformation. The New Year is long gone. So, are those ...



The 9 Keys to Unlocking Performance in Your Process Improvement Team

“The problem with projects is that they require people and people are the worst.” I start ...



Analytics & Leadership: What Makes a Business Analyst Great?

What Makes a Great Business Analyst? I have worked in the trenches as a business analyst f...



Operationally Excellent Project Outcomes: When ‘Good Enough’ is Not Good Enough

Is Your Latest Project only 'Good Enough'? I don’t understand,” a friend of mine lamented ...



Assuring Operational Excellence from Contractors and Their Subcontractors

This piece accompanies our latest BTOES Insights premium content, a free chapter of Operat...



5 Principles for Operational Excellence from the Lean 5S Guide

5 Principles for Operational Excellence in Manufacturing On an Operational Excellence Jour...



Six Actions for success with Customer-Driven Business Transformation

There’s been a lot of rhetoric around Customer Experience driving successful Business Tran...



Change Management… Why is it So Darn Hard?

Why is Managing Change so Challenging? I have not failed. I’ve just found 10,000 ways that...



Who's Leading your Digital Transformation? Job Titles vs. Characteristics

Who leads your Digital Transformation effort is more important now than ever. Lack of visi...



Get Your Organization Prepared for Operational Excellence

Are you prepared for Operational Excellence? An organization can’t shift from a culture of...



Fostering a Culture of Change and Making Your Employees the Change Agents

The most Critical Element of any Thriving Workplace Culture is the Willingness to Perpetua...



No Growth Strategy Without Culture - Achieving Growth through Operational Excellence

CEOs are under increasing pressure to achieve growth. In fact, there is such a push for or...



Thou Shalt Not Reform: The Digital Transformation Commandment Crippling Organisations

Companies that discount digital transformation do so at their peril. In my experience, the...



Four Foundations: the Johnson Controls Manufacturing System

This case study is just one of the very best Award-Winning Examples of Successful Operatio...



Business Processes and Systems: Do All Signs Point to Change?

How many of the challenges of managing change are you creating for yourself? I know it may...



EXCLUSIVE VIDEO: Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering Superior Service, Coca-Cola

WATCH NOW: Increasing Customer Satisfaction by Mapping the Customer Journey to Delivering ...



5 Reasons to get focussed on your Culture Transformation, Fast

Get the Full Wilsons Perumal White paper, 'Creating a Culture of Operational Discipline th...



Six Sigma’s Biggest Secret: Why No One Has Ever Matched Motorola’s Results…

Six Sigma's Best-Kept Secret: Motorola & the Malcolm Baldrige Award Motorola taught ot...



EXCLUSIVE VIDEO:  Lean Innovation and Managing Complexity

WATCH NOW: Lean Innovation and Managing Complexity



EXCLUSIVE VIDEO: Transforming from a Manufacturing to a Services Company, the Journey

WATCH NOW: Transforming from a Manufacturing to a Services Company, the Journey



EXCLUSIVE VIDEO:  Architect Your Business for NextGen Customer Experiences

WATCH NOW: Architect Your Business for NextGen Customer Experiences



EXCLUSIVE VIDEO:  Process and Project come together at Global CRO for Clinical Trial Project Management

WATCH: Process and Project come together at Global CRO for Clinical Trial Project Manageme...



EXCLUSIVE VIDEO:  Creating A Business Transformation Team to Rapidly Respond to Market Changes

WATCH NOW: Creating A Business Transformation Team to Rapidly Respond to Market Changes



EXCLUSIVE VIDEO:  Support Top Line Growth with Operational Excellence, LEGO

WATCH NOW: Support Top Line Growth with Operational Excellence About the Presentation LEGO...



Training your Employees in Operational Excellence & Performance Improvement

WATCH NOW: Training your Employees in Operational Excellence & Performance Improvement...



EXCLUSIVE VIDEO: Transforming your Global Business with a Robust Operational Excellence Program: Balancing the Need for Speed with the Risk of Failing

WATCH NOW: Transforming your Global Business with a Robust Operational Excellence Program:...



EXCLUSIVE VIDEO: Successfully Managing Compliance with Operational Excellence and Process Automation, EDP Renewables

WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Automa...



EXCLUSIVE VIDEO: Building Solutions that Transform the Business -- and the Customer Experience

WATCH NOW: Successfully Managing Compliance with Operational Excellence and Process Automa...



Improving Operational Throughput for Patient Experience Excellence

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware,...



EXCLUSIVE VIDEO: Driving Change from Crisis Through Transformation, ComputerShare

WATCH NOW: Driving Change from Crisis Through Transformation



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Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
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  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

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