--- title: BTOES18 Speaker - Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach description: "BTOES18 will provide you with industry leading practical case studies and ideas exchange to help you design and deliver value-oriented Operational Excellence end-to-end Business Transformations.\n\nYou will take away practical lessons on how to gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage, and rigorous process execution across the enterprise to deliver certainty of outcomes.\n\nFocused on the key trends and pressing issues that matter:\n\nCultural Transformation\nLeadership \nOperational Excellence\nBusiness Transformation\nDigital Transformation & Adapting to Advanced Technologies\nStrategy Execution \nInnovation Excellence \nCustomer Experience Excellence\nAgility \nProcess Optimization" image: https://insights.btoes.com/hubfs/Small%20Experiments%20can%20help%20solve%20big%20problems%20(1).png --- - 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Derek Mydlarz - Removing the barriers to better health through a high tech, high touch approach](https://insights.btoes.com/removing-the-barriers-to-better-health-through-a-high-tech-high-touch-approach)   [Premium](https://insights.btoes.com/topic/premium) [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Execution Excellence](https://insights.btoes.com/topic/execution-excellence) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [Systems Engineering](https://insights.btoes.com/topic/systems-engineering) [Process Design](https://insights.btoes.com/topic/process-design) # **Removing the barriers to better health through a high tech, high touch approach** Our current health care system is fragmented and inefficient, and therefore expensive and relatively ineffectual in terms of achieving desirable health outcomes. But value-unlocking changes have begun to take hold in the form of novel roles, responsibilities, and relationships of all parties in the healthcare ecosystem. The people you connect with and information you consume in the care of patients today probably won’t be the same tomorrow.   Foundationally, health care is built on trusting relationships, but that doesn’t just mean between a physician and a patient. All the stakeholders, including the payors and even family caregivers, must be better connected, depending on one another and leveraging a high-tech, high-touch approach to deliver integrated, well-informed holistic patient care. This new paradigm promises to significantly improve health outcomes and lower costs - deliver more value and ensure long-term sustainability of our health care system – by emphasizing prevention, reducing unnecessary services, improving care at home, treating patients with unmanaged behavioral health conditions, and more. Today, Humana is working to fuse data and analytics with clinical and community relationships by working inside and outside the clinical setting. This is helping the healthcare ecosystem – including primary care physicians, specialists, other clinicians, hospitals, payors, the patients and entire communities – maximize their efficiency, identify opportunities, act on insights, address social determinants of health, and make key health decisions in an effective manner. When patients get the right care and preventive services at the right time and place, and social and lifestyle aspects of their health are understood, considered and addressed - everyone wins. This high-tech, high-touch approach is helping to increase access to care, improve health outcomes for patients, and reduce medical expense. During this session, participants will: - Learn how payors and other health care stakeholders have begun to connect differently through a high-tech, high-touch approach. - Understand how value-based care arrangements are driving the changing roles, responsibilities, and relationships of all parties in the healthcare ecosystem. - Learn how physicians are increasingly relying on data and analytics for their clinical decision making. - Understand, through the use of case studies, how Humana is harnessing its vast data repository and analytics capabilities to support physicians and other clinicians as they care for patients both inside and outside the clinical setting. - Understand how Humana is helping to convene community resources to address social determinants of health. [Learn more during my session at BTOES18!](http://btoes18.com/agenda) **Below you will find full details above BTOES18.**  ![Business Transformation & Operational Excellence World Summit (4).png](https://insights.btoes.com/hs-fs/hubfs/Business%20Transformation%20%26%20Operational%20Excellence%20World%20Summit%20(4).png?width=740&height=386&name=Business%20Transformation%20%26%20Operational%20Excellence%20World%20Summit%20(4).png) **Quick Links:**  [BTOES18 Speakers](http://btoes18.com/speakers) [BTOES18 Agenda](http://btoes18.com/agenda?submissionGuid=4a286f49-9097-4a76-8dff-1a6546c79ad3&submissionGuid=c0f448ec-7388-4f48-a88d-0eabaecf1f75#12) [BTOES17 Highlights Video](https://www.youtube.com/watch?v=3tthiRTy8Aw&t=31s)  [Register Now](http://btoes18.com/register) **About** BTOES18 will provide you with industry leading practical case studies and ideas exchange to help you design and deliver value-oriented Operational Excellence end-to-end Business Transformations. You will take away practical lessons on how to gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage, and rigorous process execution across the enterprise to deliver certainty of outcomes. Focused on the key trends and pressing issues that matter: - **Cultural Transformation** - **Leadership** - **Operational Excellence** - **Business Transformation** - **Digital Transformation & Adapting to Advanced Technologies** - **Strategy Execution** - **Innovation Excellence** - **Customer Experience Excellence** - **Agility** - **Process Optimization** No other event utilizes our unique blend of top-tier case studies, panel discussions, speaker roundtables, technology test-drives and more, to gain valuable insights from your peers and global market leaders within all key industries. Packed with incredible progressive leaders, content and networking opportunities, BTOES18 will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition. **The Largest Scale** Forecasting **850+ leadership-level attendees**, this summit is the **largest gathering of progressive senior-level executives** within Business Transformation & Operational Excellence. BTOES18 has been uniquely designed, to drive the best attendees, deliver exceptional content, and be the most engaging event in the industry. With over [100 speakers,](http://btoes18.com/speakers) over [100 sessions](http://btoes18.com/agenda), 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, [The Industry Awards Program](http://btoes18.com/about-the-btoes18-awards), Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. **Featured Speakers** This event is packed with [progressive leaders](http://btoes18.com/speakers), who will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition, propelling top-line growth.  - **Mishu Rahman,** *Senior Portfolio Director, Innovation & Digital Programs,* **White House Office of Management & Budget, Office of the President** - **Jean-Claude Kihn**, *President, EMEA,* **Goodyear Tire & Rubber Company** - **Nuray Gurtekin Sen,** *Head of Global Process & Quality,* **Siemens Corporation** - **Daniel Abrantes,** Global Change Management, **IKEA** - **Maximiliano Just,***Global Director Business Integration in Associate Services,* **Coca Cola** - **Al Faber,** *President,* **Foundation for the Malcolm Baldrige National Quality Award** - **Jose Pires,** *Global Excellence & Innovation Leader,* **Andeavour Corporation** - **Iassen Deenitchen,** *Head of Global Process,* **ING** - **Akin Akintola,** *Head of Global Innovation Networks,* **Nokia** - **Alyson Griffin,** *VP Global Marketing & Communications,* **Intel** - **Anu George,** *Chief Quality Officer,* **Morningstar** - **Jeff Hastie,** *Global Director, Lean Enterprise,* **Bose Corporation** - **Fabio Garaycochea,** *Head of Business Process Excellence,* **Boehringer Ingelheim** - **Shirley Whitfield,** *Director Global Market Planning & Launch Excellence,* **AstraZeneca** - **Michael Wilson,** *Head of Business Assurance & Improvement*, **BAE Systems** - **Sisir Padhy,** *VP Process Excellence & Innovation,* **Verizon** - **Stefan Scherer,** *Early Development, Strategy & Innovation,* **Novartis Pharmaceuticals Corporation** - **Micheal Hardle,** Director, Operational Excellence, **General Motors** - **Samantha Bureau-Johnson,** *VP Business Process Excellence & PMO,* **Blue Cross Blue Shield for North** - **Ricardo Estok**, *Principal Leader, Global Manufacturing*, **Johnson & Johnson Controls** - **Derek Mydlarz**, Medcial Director, Office of the Chief Medical Officer, **Humana** - **Cortilia Lin,** *Director of Brand Insights, Global Brand Strategy,* **Philips** - **John King,** *Continuous Improvement Chief Engineer,* **Northrop Grumman** - **Jeff Porada,** *Global Director of Lean Six Sigma,* **Jabil** - **Ted Iverson**, Lean Expert, **McKinsey & Company** - **Lisa Norcross,** *SVP & Head of Centre of Operational Excellence*,**on** - **Joseph Vacca**, *Head of Operational Excellence,* **CIGNA** Click [here](http://btoes18.com/speakers) to view speakers in detail.  **Key Challenges And Pressing Issues That Will Be Addressed:** - Rethinking operations end-to-end, incorporating digitalization / new advance technologies along the whole value chain. - Adapting and embracing new technologies and the new business models. - Cultural Transformation and creating a culture of Operational Excellence and Innovation. - Implementing effective Change Management programs. - Driving Corporate Culture Change and How to build and transform Organizational Culture. - Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders is critical. Operational Excellence needs commitment; resources and this cannot be optional. - Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In) - Achieving an Enterprise-Wide Operational Excellence Strategy - End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities. - Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts. - Integrating New Advanced Technologies - Acquiring and managing start-ups - Changing Customer Demands & Channels - Building New Competitive Advantages. - Integrating CI methodologies personalized to the organization. - Ensuring initiatives are aligned with key strategic priorities, across the organization. - Failure to innovate fast enough. - Building a culture of innovation & agile mind-set. - Changing Workforce, Millennial Generation, Freelance Culture, & Open Innovation. - Customer Experience Excellence in a less high touch environment. **The Rationale Behind BTOES18** Speed, and the ability to adapt to changing market conditions are a significant challenge for business. New technologies and innovation acceleration are disrupting all traditional industries and markets. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few months, causing massive pressures on margins. The threat of new competition (the #1 driver), **rising customer expectations, expanding markets, and digitalization** are the key drivers of change, and the driving force behind the every increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid flexible solution offerings and execution. **Every change in the market affects how a company operates and performs, often dramatically. And these days, it is difficult to respond to one disruption before being thrown off course by the next one. Advanced technologies, increasing digitization such as** AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts. These digitalizations’ bring a quantum leap in productively improvement, but consequently leaders have to rethink their operations end to end, including how to incorporate digitalization activities along the whole value chain, e.g. use of big data in customer operations, or 3D printing technology in manufacturing. Teams will need to embrace a culture of operational excellence, reimagined operations every day, foster open communication and faster decision-making. Product development, procurement, supply chain management, production system design, and all manufacturing and services will need to be transformed. Operational Excellence professionals needs to adapt and actively embrace all these new technologies and the new business models they create to ensure the organization is always at the cutting edge of execution excellence. Whether its the need to keep up with new technologies, the pressures of implementing and sustaining a fully-fledged culture of Operational Excellence, or encouraging the allocation of resources and buy-in for Operational Excellence projects, it is clear that Operational Excellence practitioners are facing a period of incredible change and upheaval. Exceptionally savvy companies manage these changes by developing end-to-end global operating strategies that enable profitable growth that take charge of innovation execution and stay nimble enough to respond to rapidly changing condition. Strategies that embrace and thrive on the power of technology to drive innovation. Operational excellence is a key attribute of leading companies in any industry. Through the combination of the right business strategy, the right technology strategy, the right operating model, and the right execution path, companies ride out recessions more successfully and emerge from them more quickly, developing competitive advantage regardless of economic conditions. BTOES18 will help continuous improvement professionals, map out, plan and execute the operational excellence strategies to ensure their businesses effectively adapt to all the business transformation and disruptive challenges taking placing. The event seeks to understand the most crucial issues, priorities and successes faced by Operational Excellence Practitioners and all the latest developments. **Industry Awards** The Business Transformation & Operational Excellence Awards, the industry’s most elite awards program, showcase globally the most outstanding individual & organizational achievements through the deployment of Operational Excellence programs.  Please visit the [awards website](http://btoes18.com/about-the-btoes18-awards) to access the full details. **Who Attending**  CEOs & C-Level, Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Customer Experience, Productivity, Operational Excellence, Continuous Improvement, Strategy, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management, Process, Innovation, Process Excellence, Lean Six Sigma, Six Sigma, Business Improvement, Process Management, Process Engineering, Process Analysis, Enterprise Risk Management, Production & Logistics, Business Process Management. Master Black Belts, Process Re-Engineering, Supply Chain, BPM, Operational Performance Solutions, Performance Excellence, Clinical Excellence, Patient Safety, Clinical Outcomes.  **Industries Attending** Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive,Transportation, Rail & Airlines, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications. **Register Now – Discount Information** [Register](http://btoes18.com/register) before **prices go up on February 2nd, 2018, after that no more discounts.**  [Register now and save up to $764](http://btoes18.com/register)  The summit will be a sell-out, and you and your teams need to be there.  Take advantage of the limited 15% early bird booking offer. For more information and to secure your place now to avoid disappointment. **What’s Unique?** - The ONLY event looking at **end-to-end business transformation**delivered by Operational Excellence to achieve business excellence throughout the organization. - The ONLY event to**truly focus on the future of Operational Excellence.** This event will show you how progressive leaders are using Operational Excellence as the backbone, the discipline, the framework of strategy development & execution, innovation execution & customer experience. - The ONLY event to have **dedicated tracks focused on Operational Excellence, Business Transformation, Innovation Execution, Cultural Transformation, Customer Experience Excellence, & Strategy Execution.** - The ONLY event to go **into the right level of depth, sessions, and weighting within each track,** g. **Over 13 sessions dedicated to Cultural Transformation, 9 to Innovation Execution, 7 to the Impact of Digitalization, plus Technology Test Drives, 7 to Strategy Execution & 5 to Customer Experience Excellence.**No other event goes into this level of depth on each key theme. - The ONLY event to build its agenda, and select innovative industry leading practitioners as speakers **through 6 months of painstaking primary research**. Ensuring our agenda is weight precisely to the key challenges and future trends the industry is facing right now. - The ONLY event to have **over 60+ fresh cutting-edge speakers that are not on any other agenda**, and many that have never spoken before. - The ONLY event filled with over **95+ Practical How-To Case Studies**, to take home and apply straight away to your organization. - The ONLY event on the market to bring together the **whole Business Transformation & Operational Excellence ecosystem**with more key best in breed organizations in more key industries, so you can take ideas from the very best. - The ONLY event to have **no sales pitches in the agenda**. Our event is full of the most progressive leadership-level practitioners, where there presentations are carefully vetted to focus on the how to, what to. Sales pitches are strictly forbidden. **Share Your Improvement Story - Poster Presentations** Does your organization have an improvement story to share? This is an opportunity to display your story as a poster board and gain recognition for your continuous improvement initiatives. To be considered, please email an abstract of your presentation proposal to **poster@proqis.com.** Abstracts should be up to 250 words in length, outlining the project covered. All applicants will be informed if their poster board has been accepted within 14 days of receipt.  We will be approving 100 Poster Presentations for display at Business Transformation & Operational Excellence World Summit. Presenters will need to be available to discuss their Poster Presentation on both days of the summit, March 14 & March 15, 2018 during the morning and afternoon refreshment breaks. Please **click here** to learn more. **Team Discounts** We understand the value of team knowledge sharing, and encourage the holding of team meetings & events around the summit. To receive the team discount, simple click here to register and input the respective Registration Code. Discounts apply off the FULL PRICE only Teams of 3+            receive a 25% discount with Registration Code: **BTOES25**  Teams of 5+            receive a 35% discount with Registration Code: **BTOES35** Teams of 7+            receive a 40% discount with Registration Code: **BTOES40** Teams of 10+          receive a 45% discount with Registration Code: **BTOES45** Teams of 20+          receive a 50% discount with Registration Code: **BTOES50** You do not have to book the entire team together at the same time, but you are expected to meet the threshold and any deadline dates, to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price.  You can also book under one name, and edit the attendees names later. Please **forward this email** to your team members that would benefit from attending. [Register Now](http://btoes18.com/register) See you in Orlando. We look forward to welcoming you. Be sure to connect with our CEO on LinkedIn for exclusive updates  **[Follow Vijay Bajaj on LinkedIn](https://www.linkedin.com/in/vijaybajaj1/)** ***[![Download the most comprehensive OpEx Resport in the Industry](https://insights.btoes.com/hs-fs/hubfs/E-signature%20image%20for%20survey.png?t=1513077995508&width=800&height=260&name=E-signature%20image%20for%20survey.png)](https://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report?utm_campaign=BTOES%20Insights%202018%20Survey%20Links&utm_source=Blog%20end%20listing%20Ad)*** ***[The Global State of Operational Excellence: Critical Challenges & Future Trends](https://insights.btoes.com/grab-your-copy-global-state-of-operational-excellence-2017-industry-report)seeks to understand the most crucial issues, priorities and successes faced by OpEx Practitioners in 2017. We’ve compiled the responses of hundreds of Operational Excellence practitioners to offer key insights into the state of Operational Excellence, including measures of success, the greatest developments, and much more in the following report.*** **[Follow Vijay Bajaj on LinkedIn](https://www.linkedin.com/in/vijaybajaj1/)** # **What is Operational Excellence** Operational Excellence is the execution of the business strategy more consistently and reliably than the competition, with lower operational risk, lower operating costs, and increased revenues relative to its competitor. It is needed more than ever is today’s technology driven rapidly changing business models, which require organizations to undergo end-to-end business transformation. Operational Excellence can also be viewed as execution excellence. Some of the key process methodologies used are Lean Thinking, Six Sigma, Hoshin Planning, Balanced Scorecard etc. However, the focus of Operational Excellence goes beyond the traditional continuous improvement methods to a long-term change in organizational culture. Companies in pursuit of Operational Excellence do two things significantly differently than other companies: they manage their business and operational processes systematically and invest in developing the right culture. Operational Excellence manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectation through the continuous improvement of the operational processes and the culture of the organization. The goal is to develop one single, integrated enterprise level management system with ideal flow. The second component, a culture of Operational Discipline, is commonly described as doing the right thing, the right way, every time. This culture is built upon guiding principles of integrity, questioning attitude, always problem-solving, daily continuous improvement mind-set, level of knowledge, teamwork, and process driven. [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. 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