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Articles on Operational Excellence

Performance Metrics that Matter: Effective Productivity Measures

Effective Productivity is a slippery slope. Frankly, I can count on one hand the plants I'...



Don't Sweat the Soft Skills

One of the most frequently asked questions I get as a Lean Six Sigma coach and mentor is a...



Edwin Moses

Edwin Moses was the greatest 400m hurdler the world has ever seen.



The OpEx 'Fast Track'

I'm constantly amazed at how easily senior managers and executives in companies large and ...



The FAST Lane: How Robust is your Sales and Operations Planning Process?

I’ve always thought the delivery performance metric best reflects how well integrated the ...



INFOGRAPHIC: 5 Trends Shaping Safety Culture Management

Safety Culture Management is now under a magnifying lense from HR Management. Courtesy of ...



Operational Excellence 2.0: invented in Silicon Valley?

I spent 15 years building Nimbus, a process mapping company, to a reasonable size in the U...



ARTICLE: What's Your Lean Business System Reference Model?

Kata: A systematic global cultural development process where patterns of behaviors, values...



ARTICLE: Structure & Clutter

Flow is one of the key tenets of lean. To that end, continuous improvement professionals e...



CASE STUDY: Operational Excellence Project Award Winner CIBC

Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institutio...



THOUGHT LEADER: Riad (Ray) Ardahji, Zimmer Biomet



CASE STUDY: Operational Excellence Project Award Winner WNS

WNS is a global provider of Business Process Management and Outsourcing solutions for 200+...



ARTICLE: Operations Improvement: Common sense is thy name!

Operations Improvement: Lean, TPM, TOC, Six Sigma, WCM…the list is endless and so are oppo...



CASE STUDY: Operational Excellence Award Winner Infosys

Infosys, a global leader in technology services & consulting, helps clients in more th...



THOUGHT LEADER: Rick Hepp, Bristol-Myers Squibb

Rick Hepp, Executive Director of Operational Excellence at Bristol-Myers Squibb will be a ...



THOUGHT LEADER: Ezra Eckhardt, Wave Form Systems, Inc.

Ezra is just one of the many esteemed Operational Excellence thought leaders giving his pe...



CASE STUDY: Operational Excellence Award Winner Wipro

Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...



ARTICLE: Lean and the BMI ( Body Mass Index ) Analogy for Manufacturing

The word Lean conjures up several images in people’s mind whenever it is mentioned. On a p...



THOUGHT LEADER: Peter Evans, LEGO

Director of Lego continuous improvement at LEGO, BTOES Insights is proud to announce Peter...



CASE STUDY: Operational Excellence Award Winner Delphi Powertrain

Delphi offers unique systems level knowledge and analysis resources for manufacturers of m...



THOUGHT LEADER: Beth Schmidt, Mutual of Omaha



ARTICLE: A Coffee Rant - How Many Steps Does it Take to Fill My Iced Coffee?

Let me start off by saying I don’t drink coffee. Ever. Never have. Never will.



CASE STUDY: Operational Excellence Award Winner SONOCO

Sonoco is a global provider of packaging products and services, delivering innovative solu...



THOUGHT LEADER: Charles DeBusk, Universal Health Services



CASE STUDY: Operational Excellence Award Winner PACCAR

PACCAR is a global leader in the design, manufacture and customer support of high-quality ...



THOUGHT LEADER: Jean Lu, Vanguard



THOUGHT LEADER: Alex Jones, Intel

Alex, Lean Transformation Leader at Intel, is just one of the many esteemed Operational Ex...



THOUGHT LEADER: Sayeed Sanaullah, Wells Fargo



THOUGHT LEADER: Norbert Majerus, Lean Champion, Goodyear Tire & Rubber



ARTICLE: What Will Process Excellence Look Like In 2025?

“We wanted flying cars and got 140 character tweets” When people predict the future they a...



THOUGHT LEADER: Maria Thompson, Global Innovation Framework Director, ITW



THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems

Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters ...



THOUGHT LEADER: Joseph Spadaford, Chief Operations Strategy Officer, Computershare



THOUGHT LEADER: Kevin Goldsmith, CTO, Avvo



ARTICLE: Lean Six Sigma Could Blind You

I'm not against Six Sigma, Let's just get that out of the way. I'm not a "Six Sigma Hater"...



THOUGHT LEADER: Mustafa Abdulali, NCH Healthcare System



Lean Six Sigma Must Be a Waste of Time and Energy, or; Why You Need Lean Six Sigma

Joseph Paris is the founder of the OpEx Societyand XONITEK. Read his thoughts on why Lean ...



THOUGHT LEADER: Ted Revilock, Coca Cola



Operational Excellence - The Greatest Developments, The Latest Predictions

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



REVIEW: CX as a Priority in Operational Excellence

With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...



WHITE PAPER: Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Award

Gregg Young is the President & Founder of Young Associates. With 30+ years in the indu...



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Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

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