Gregg Young is the President & Founder of Young Associates. With 30+ years in the industry, he is the author of three books focused on upgrading business processes by adding these convergent, observation-based methods to existing processes. You can get in touch with Gregg @ gregg@youngassocinc.com.
White Paper from Gregg Young, Young Associates
When Motorola received one of the initial Baldrige Awards in 1988, Public Law 100-107 that created the Award required each Award recipient:
“to provide information about [its] successful quality improvement strategies and programs”, “to provide specific guidance on how to manage for high quality and detailed information on how they were able to change their culture”, and “to help others improve their quality management.
The government also published guidelines that applicants had to follow. These guidelines state:
“Recipients are required to share information on their successful performance and quality strategies with other U.S. organizations. However, recipients are not required to share proprietary information, even if such information was part of their award application.”
This last sentence has had a massive impact on the success of thousands of organizations around the world over the last 20 years – every organization that has implemented Motorola’s MAIC Six Sigma® process. Motorola took full advantage of the guidelines. It complied by revealing the basic strategy and structure of its Six Sigma Problem Solving process, its MAIC framework, as the strategy for others to use to solve problems.
However, Motorola correctly feared that revealing all the powerful tools it had used would be giving away the significant competitive advantage it had worked so hard to achieve. Doing so would have told all its direct and indirect competitors exactly how to close the gap. Consequently, Motorola taught its strategy and treated its critical tools as proprietary.
This white paper introduces the powerful tools that Motorola considered too valuable and proprietary to share, and it provides the proof that this substitution occurred – both published documentation and the results of Motorola and others.
View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of Events-------------------------------------------------------
Search for anything
Insights from the most progressive thought leaders delivered to your inbox.
Insights from the world's foremost thought leaders delivered to your inbox.
Being a hero is all about creating value for others. Please invite up to 5 people in your network to attend this premier virtual conference, and they will receive an invitation to attend.
If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network.
View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of EventsWatch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
Watch On-Demand Recordings For FreeDelivered by the industry's most progressive thought leaders from the world's top brands. Start learning today!
View All Courses NowThe premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120
Watch On-DemandInsights from the most progressive thought leaders delivered to your inbox.
Insights from the world's foremost thought leaders delivered to your inbox.
Being a hero is all about creating value for others. Please invite up to 5 people in your network to also access our newsletter. They will receive an invitation and an option to subscribe.
If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network.
Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ...
Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ...
Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ...
Read this article about Cisco, one of our finalists, in the category Best Achievement of Operational Excellence in Internet, Education, Media & ...