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BTOES Insights Official
By
December 14, 2021

IBM's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver Digital Transformation

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

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IBM - Lead to Cash Transformation with AI

The dynamic business landscape presents multiple challenges to IBM sales and support teams. The demands of the global environment and the connectivity offered by mobile devices require immediate access to data and support. Data is exploding at an unprecedented rate and finding the required trusted information is exceedingly difficult.

IBM’s Lead to Cash transformation initiative is designed to offer a fully cognitive-enabled sales experience using embedded Artificial Intelligence (AI) including IBM Watson technology, natural language processing, and advanced analytics. Through the use of integrated AI, the IBM Lead to Cash Cognitive transformation team was able to deliver a seamless user experience across multiple processes and tools. Strengthened by AI, our Lead to Cash tools interact with the customers using natural language, they gather required data across numerous sources, and provide immediate and accurate responses to client requests.

Screenshot_4These AI solutions, all cloud-native, primarily using IBM Watson and other technologies were seamlessly integrated into our Lead-to-Cash processes and tools. This transformation journey focused on multiple areas including:

  • Integrated AI
  • Robust Virtual Assistant Support
  • Intelligent Workflows powered by AI
  • Improved insights through the Cognitive Enterprise Data Lake Platform.

A few examples of our integrated AI solutions include:

  • BlueBot, robust virtual assistant guiding and coaching sellers and support teams across more than 35 domain areas of knowledge and available 24x7.
  • WinSights, an AI-driven tool enabling sellers to build customized proposals faster.
  • Contracting Language Analyzer helping intelligently identify and mitigate risks associated with the language used in the contracts to prevent revenue leakage.
  • AI powered Contract Repository – A centralized repository to hold all of the executed contracts and built using IBM Watson’s text-analytics that uses innovative, market-leading natural language processing to search and understand contracts domain and its unique language within and across universe of contracts in the enterprise.

Awards CTA

This initiative ‘Lead to Cash Transformation with AI ‘is part of the acceleration journey IBM is pursuing to become the premier Cognitive Enterprise. The aim is to accelerate and scale cognitive initiatives and practices across IBM and our clients, re-imagining IBM business platforms, intelligent workflows, and employee experience – treating IBM as "client zero" and showcasing it as the gold standard for Cognitive Enterprises.

These AI solutions were enabled at an unprecedented scale and with a focus on exceptional user experience. The Machine Learning (ML) models behind all three cognitive solutions auto-learn and provide value to the end-user. In addition, the content is continuously kept up to date by closely working with the business stakeholders and SMEs appointed for each domain area of knowledge.

The applications are built using microservices architecture and published as REST API to be incorporated within any system of record for seamless integration. Natural language processing is the underlying principle of all these solutions. The most innovative way of delivering solutions is made using multiple algorithms to understand the complex language and provide targeted response to the end-users taking advantage of the Cloud infrastructure and microservices architecture.

New Awards CTA

Digital Transformation & Operational Excellence Industry Awards 2021

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About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. 

Quick Links

Speakers

Agenda

BTOES Awards 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120