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October 03, 2022

IBM's 2021 AWARD FINALIST CASE STUDY: Best achievement in operational excellence to deliver an outstanding value creation or innovation execution project

Read this article about IBM, Finalist in the Best achievement in operational excellence to deliver an outstanding value creation or innovation execution project, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

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IBM - Augmenting human insights via data analytics models in IBM AR

In 2016 IBMs Accounts Receivable (AR) initiated a platform to facilitate end-to-end daily collection activities, optimize workflow and seamlessly integrate all AR systems and upstream processes. As a result, our strategic platform tool called Engage AR became a powerful System of Engagement serving as a One-Stop-Shop for its users, the Cash Collection teams. In Engage AR decisive human insight is augmented by the disruptive power of data mining and analytics models.

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Continuing our digital AR journey and IBM’s strategy to become the premier cognitive enterprise, major enhancements were implemented within Engage AR. Engage AR data analytics uses an algorithm called Pay Trend. This algorithm evolved from initial steps into the analytics world applying predictive models to forecast payment likelihood. The Pay Trend serves as the engine for some key analytical features within Engage AR as it looks for historical customer behavior and opens the door to many new cognitive capabilities including Customer Scoring and Automatic Forecasting. These enhancements to Engage AR are instrumental in driving cash as quickly as possible for the IBM Corporation and prioritizing overall workflow for our users.

Screenshot_29Customer Scoring provides global users a score that represents the overall health and behavior of a customer account by utilizing many data points from various source systems. By incorporating user feedback and historical trends, this cognitive capability helps collectors make better judgement on which accounts and customers to focus on and enable continued internal data validation. In the Accounts view collectors can easily see the current Customer Score and have the ability to filter or sort by any specific Score.

Automatic Forecasting enables immediate forecasting upon invoice creation with focus on high dollar values. The analytic algorithm provides a settlement date of an Invoice and a confidence percentage which helps support decision making for collectors. It also provides collectors with an invoice payment forecast date and a security level of that date similar like Watson in Jeopardy. This function supports them in their decision making and prioritization of work as it provides Accounts Receivable with a nearly 100% forecasted ledger, immediately upon invoice creation.   After Automatic Forecasting is provided by the system, the collector can either confirm it or provide a different forecast based on the customer´s input.

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Customer Scoring and Automatic Forecasting are in line with IBMs strategy to continuous digital transformation and leading the way to becoming the AR Cognitive Enterprise. Automatic Forecast more than doubled the coverage of the Latin America ledger for 2020 YE closing leading to an increase of approximately $300M accurately and timely forecasted cash. Automatic Forecast more than doubled the coverage of the ledger for Latin America for 2020 year-end closing, leading to an increase of approximately $300M accurately and timely forecasted cash. Customer Scoring provides behavioral insight for tens of thousands accounts and thousands of users. With new data mining and analytics modules, we aim to provide our Engage AR platform with functionalities that improve the effectiveness of the day-to-day activities of our AR teams and delighting our clients every day.

 
Digital Transformation & Operational Excellence Industry Awards 2021

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About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. 

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Speakers

Agenda

BTOES Awards 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com


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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120