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January 01, 2022

Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in a Business Process Management Program

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achievement in a Business Process Management Program, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

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Most Outstanding Digital Transformation Workplace Program

As pandemic hit in 2020, Cognizant’s Digital Business Operations associates supporting global clients dispersed across locations and business as usual service delivery got disrupted in a very short period. Thousands of Cognizant staff supporting mission critical industries moved toward a remote-working/work-from-home (WFH) operating model.

Lack of visibility into key performance indicators and work patterns hampered remote delivery. Obtaining real time insights into Business Process Management (BPM) to influence and deliver on transformation pipeline became difficult. In an organization wide strategic review, it was clear, that remote operations were going to impact our ability to deliver on our clients’ contractual obligations and our strategic objectives of driving bottom line enhancement and customer experience.

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To achieve our strategic commitments, we embarked on a digital transformation roadmap to address these challenges via –

• Seamless deployment leveraging agile technology architecture:
Equipping operations with cloud enabled digital solutions for enhanced business process management and generating visibility into work patterns of distributed operations staff. Projects were prioritized based on criticality and regions. Business unit aligned program change agents drove BU adoption plans and ensured seamless change via point in time relevant, persona-based communication across organization in partnership with HR.

• Shaper operational excellence through data led analytics and insights:
Drive operational excellence in the new normal to deliver outcomes and accelerate our digital transformation pipeline via advanced analytics. Insights generated from enabled associates/projects across dimensions of availability, ability, variability, and engagement helped drive dynamic capacity management in a hybrid work environment. Re-baselining and gamification were additionally leveraged to drive a selfimprovement culture. These were additionally augmented with parallel efforts in driving efficiency via intelligent automation and visualization to provide leadership with the ability to compare critical operational benchmarks across global organization.

• Sustaining the gains through operational rigor and people focus:
Leveraged human centric approach to institutionalize organizational learnings, best practices for a lasting change making operational excellence future proof in hybrid operating model. Independent and neutral third party led internal review of usage of aggregated data along with governance and practices followed was conducted to ensure adherence to organization wide compliance policies and strengthen the control framework. Sentiment analysis through people surveys helped understand the pulse of change delivered and address concerns if any to further streamline business process management.

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Robust, flexible and scalable operating model:
The results of our efforts in combining remote work enablement and operational excellence helped us to ensure business continuity for over 17,000 associates till date, generate insights to transform BPM achieving capacity saves of 1.3 million hours.

Digital Transformation & Operational Excellence Industry Awards 2021

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About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level. 

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Speakers

Agenda

BTOES Awards 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com


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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120