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BTOES Insights Official
By
August 14, 2019

2019 AWARD FINALIST SPOTLIGHT: NTT DATA Services - Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category

 

Read this article about Blue NTT DATA Services, one of our finalists, in the category Best Achievement of Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

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NTT DATA Virtual Resource Monitoring System

Monitor and Track the Efficiency of Your Man-Machine Workforce

Organizations continue to look for efficient ways to manage and maximize the productivity of their teams, which now have a significant mix of automated tools/bots and human associates; using one tool to monitor and manage your human workforce, along with several other tools for robotic and virtual agents, can be a daunting task for your leaders as they integrate and draw actionable insights from the resulting data. If your company fails to administer the entire automation cycle and measure the efficiency of each bot in real time, it could hinder the optimum utilization of your bots, in addition to making it difficult to sustain long-term strategic growth.

 Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24)

 

NTT DATA Virtual Resource Management System

The NTT DATA Virtual Resource Management System tracks your human workforce, as well as all the automation initiatives deployed in your organization — regardless of the bots’ robotic process automation (RPA) platform — through a single application. This system acts as a convergence point to analyze the efficiency of your workforce, freeing valuable personnel from constant manual oversight and the painstaking process of using multiple bot-specific tools to gather useful and actionable insights.

 

Monitoring the collaborative workforce creates real value for your business

The NTT DATA Virtual Resource Monitoring System, a universal control desk for continuous monitoring and real-time management of your integrated workforce, delivers the actionable insights and key metrics you need to drive critical decision-making. This unified, role-based view of productivity and workload includes real-time event discovery and notifications, connectivity updates, log management and other vital information. The Virtual Resource Monitoring System also includes business outcomes intelligence and forecasting capabilities.

 

The Virtual Resource Management System can help you:

  • Identify and categorize resources as either active or idle workforce
  • Map and connect with robotic and virtual agents from other leading RPA platforms using either a global RPA adapter or a wrapper methodology
  • Access real-time information, including drill-down options to look deeper into running processes
  • Connect with different workflow systems to collect real-time information on human associates
  • Analyze and optimize business processes, enhancing overall bot performance by suggesting options for improvement
  • Monitor your compliance needs, providing another layer of security to your bots and virtual workforce
  • Automatically reassign tasks from a failed bot to your human workforce for smoother course corrections
  • Ensure your workforce falls under a single governance framework
  • Build reports by pooling and sharing data with an analytical database

 

1 Patenting of the NTT DATA Virtual Resource Monitoring System is currently in progress

For more information, please visit www.nttdataservices/bpo

 

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About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

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BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


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