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What are High Reliability Organizations?
Courtesy of Universal Health Services, 'Kata Coaching & Humble Enquiry' offers the following exceptional takeaways:
About Universal Health Services
Universal Health Services (UHS), one of the nation’s largest hospital management companies, has more than 350 acute care hospitals, behavioral health facilities and ambulatory centers across the U.S., Puerto Rico and the U.K. As we continue to grow, we stay focused on making health a positive and local experience. Download this slide deck to see Chuck DeBusk and Dr. Paula Antognoli discuss their journey, Kata Coaching & Humble Enquiry.
About the Authors
Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory. Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer. He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech.
Dr. Paula Antognoli is a Project Manager with the Performance and Process Improvement department at Universal Health Services, Inc. She is responsible for the Emergency Department Throughput and Inpatient Capacity Management improvement projects for UHS acute care division and helps guide the design of new UHS hospitals and facility expansion projects. Dr. Antognoli has over 30 years of experience in healthcare and acute care hospital operations. She is board certified in nursing administration and is a certified Master Black Belt in Lean Six Sigma. She earned a Ph.D. at Texas Woman’s University and is a graduate of the University of Akron, College of Nursing in Ohio.
These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.
Read more: What is the Role of Leadership in High Reliability Transformation?
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View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of EventsThe premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120
Watch On-DemandView our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of EventsThe premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120
Watch On-Demand