BTOES - SPEAKER SPOTLIGHT: The Farmers Insurance® Operational Excellence Journey

Courtesy of Ingersoll Rand, Holly Rogers wrote a synopsis of her speaking session discussing 'The Farmers Insurance® Operational Excellence Journey'.

pillar%20page%20line%201

How do you drive Operational Excellence with limited resources? If you have a small team and a large company, you may be struggling with the answer to this question. You may have hired external consultants at a premium to help manage the business demand. What can you do to build capability within your organization?

“Give a man a fish and feed him for a day; teach a man to fish and feed him for life”. This is a common Chinese proverb that can be applied in businesses with limited resources. How can we teach our Business Units to “fish”? What tools can your team provide to enable the company to improve their own processes without always needing your help?

Farmers® has long been promoting Lean methodology as a way to help build awareness and capability within the organization. However, we continue to face the challenge of culture change, creating the need to: 1) continue to promote Lean awareness within the Enterprise, 2) partner with interested Business Units to help educate them and provide needed tools, and 3) provide ongoing support to help develop these newly learned skills.

Building this capability can include two main components - tactical as well cultural. How can we promote awareness, provide tools needed for success, and engage and empower the employees to change their mindset?

In summary, if you have a large company and limited team resources, consider what you can do to teach your business units “how to fish”, writing each employee into the story, providing them with tools for continuous improvement, thus enabling you to serve more as a consultant and helping you prioritize project and program work.

pillar%20page%20line%201

About the Author

Holly Rogers image new Holly Rogers,
Lean Six Sigma Black Belt,
Farmers Insurance®

Holly Rogers is a Lean Six Sigma Black Belt for the Enterprise Lean and Operational Excellence division of Farmers Insurance®. As a Black Belt, Holly is part of a team that assists the organization in streamlining processes across the enterprise. In addition, she uses her strong facilitation and communication skills to lead the Yellow Belt certification program at Farmers® and trains and coaches interested employees in learning basic problem solving skills to achieve Yellow Belt certification.

Holly has a 34 year history with Farmers Insurance®, with a prior background in project management and business analysis, legal work, marketing, and actuarial reporting. Holly has also been an active participant in the Women’s Inclusion Network at Farmers®, leading the Mercer Island chapter in Washington state.

Holly has several industry designations such as the CLU, ChFC, LUTCF, AIRC, and FLMI and earned most of these through the American College in Bryn Mawr, Pennsylvania.

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort^®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES19 Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

All-day Refreshment & Themed Breaks
1¼ Hour Hot Breakfast Networking Sessions
1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables
1½ Hour Roundtable Sessions by Topic & Industry Sector.
Keynote & Themes Panel Sessions
Hosted Welcome Receptions from 5.30pm
Expanded more lavish Awards Program
Newly launched Night Summit for attendees to meet after dinner