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December 03, 2020

BTOES From Home - SPEAKER SPOTLIGHT : Performance through Process – Accelerators for the Digital World

Courtesy of BPM-D's Mathias Kirchmer, below is a transcript of his speaking session on 'Performance through Process – Accelerators for the Digital World' to Build a Thriving Enterprise that took place at BTOES From Home.

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Session Information:

Performance through Process – Accelerators for the Digital World

According to a study of a leading industry organization only 1% of organizations have their processes sufficiently under control to realize the full potential of digital solutions. Companies struggle resetting their business strategy, dealing with supply chain disruptions or managing client experience in the changed business environment.

An appropriate process management discipline addresses those challenges, fast and reliably. The presentation discusses key accelerators to establish and apply a process management discipline to achieve fast improvements at minimal risk. It shows how the time to value of process-led initiatives can be reduced effectively. The findings are illustrated through examples from insurance, health and high-tech companies.

Key topics addressed:

  • Prioritizing initiatives through a strategy-based process impact assessment
  • Achieving transparency over impact of digital solutions through reference models
  • Evaluate the value of process improvements through simple simulation techniques
  • Achieve process intelligence through pragmatic process mining
  • Maintain performance through appropriate process and data governance

Session Transcript:

Hello my name is Mathias Kirchmer, I'm co-CEO of BPM-D the giant study has shown the above the present head of organization of this discipline digital transformation to date to shows that most of the station's astra killing realizing the expect it business value and giving days to the performance already subnetwork exactly the area the business process management can have used the right way leveraging tries accelerate last topic of today's discussion with easy state know channel coming under the importance of toys for performance in the digital world because focus on the way to the performance using process management and complete with comments on the necessary measures and traveling casting tour supply chain the Simpsons two managing customers and employee experience in our new and motivational business environment and challenging the strategy and trace and many more news Menorca the stations look to bots the title transformation of foris the corporations although the beginning of trianel is likely to be fans found out that only one percent head of organization the process is enough under control in this way.

I discover a lot of potential of digital technologies and chief of performance results were looking for the time is required big endless management it got frontend sender of digital transformation great management is nothing else management discipline moves you're strange him to people and technology based execution and test and we play process management helps you to get your pussy it's up to control that you afford more value from your digital transformation audio coup process management discipline into practice implemented enisa management discipline brother approved process is now a case to the process of process management process of process management consist software the to sally process that can be here segment.

Screenshot (64)It into the major coup the process is built up focus the process builds improve the posies system focus-interview concentrator activities and losheim packberry that matter most for organization and bpm autumn rally a lot going on in my job means to improve I'm context in end to end process context so stressed something and break the things and beverage per project exhibition center process for those improvements and last not least business process management Do you think it's a gift benefits and make sure.

That we keep our processes implements process of process management climate significant value I have to dress the letters discussed before you fish what quality you keep city of necessary compliance you innovator yourself you exist in concert practice is something going on olive leigh halfpenny is in the province files got time to value test frontend transmitters often digital transformation center of business process management for the use of the appropriate accelerate us has become the report but if there is nothing a human companies to figure out there to focus on and interesting naffin organization only computing does.

When the few cents on the process fifteen does when the present only composer and five more teams when the present high impact on this and that can be changed british medical and process impact assessment the basically left jörg hooss it is to realize deeply kalkuhl aging world in a package big last like because the facade must important process it is never studied rest so sophisticated innovation optimization and digital station initiativ high impact roses is like solo majority levels - who you are in wörsdörfer organization internet is missing this demonstrates most value auto for digital transformation a concentrating and even faithful bowling the ocean that is one of the biggest challenges companies have one day star to transformation jenny how to be figure out what to transform and what happiness is at the moment.

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That again and creator kerstin organization bands like no word to focus on off don't cost you start you in you work at the stand of as is present to understand will improvement opportunities and especially the digital technologies can merey is holding a child merlin value and two bystanders is more the use of so is efficiently firmer cold bistros reference model reference model the jet set of digital technologies is uci get a good practice in the context of specific business big obediently building the underwriter process of insurance company can be supported 2d codes platform and existing functionality increases the performance.

Underwriting los reference model show because very quickly value staple profit and opportunities index is in the process has the perfect starting point full design of you to be process instead of making things up from scratch you used common practices there points and applied to every profit center business units were you have another example here Sachsen an der eider process in a major insurance company we used the truth the short videos.

Design part at over 50 percent 16 o'clock that we deeply best there station exchange rate differences profit centers technology based process reference model spots the second jewel in cases reviews of the protection company technology companies in the logic company we create the doors reference tablets in collaboration with teen wolf technology will be that long in the jones example suncorp when on knockout platform a product based and is platform bats similar protest camp technologies ag in constant know how system can improve.

Your procure to pay process the reference models fashion business impact of digital technologies have that is key for determining expected benefits and for driving the design of for process and josef formula model of we tend to be processes nasa important accelerate can be used as simple black magic simulation of process is that means that to your pussy models including reviews times mobility center experience.

That you can get the information in the giant apple quality great interviews provide very quickly and ready client before ruby ​​process is you can even now be many of the stig now a trip through the help of technology when the crouching tell you times required for transactions and you can do tests and destination its here burst constant pix and man's doing sophisticated an studies solist barry white magic red you can get in the ju days maximum wiechs very clear picture builds.

The expected performance change of your business processes and insurance example fans something possible that new digital platform and combination of a couple of digital slayer document management systems components and reviews administrative effect how present the overall process costs at ios 5 the presence because you are in the profession of scalability perfect 11 based on design and reflect the capabilities of your digital technologies.

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So you really well i have Realistic pictures and based on data people in the organization depends on how kos dave brubecks take that means you have to rapidly velop went off yours business case you have the information you need to prepare for change management of the information you need to drive the configuration of fuel technologies and the development of national module as far as this quartz in nazareth war insights into your business so the trendline approved before performance improvement is the jusos mining tools of the tools are used to not exist in the system loks on systems der supporter process into the tool and dance trance interesting information and process is executed today and technology.

Here an example used in the telecommunications company to see how the practical tools receive the velux overtime bed technology can be used in the analysis of process bare is our motto medicine check like booklets system lures information available however i cannot be used to control your process after your digital transformation when you have all your technologies in used to be the process like the fei nations what do you have to change to overcome the leaks is in bottleneck works like still improve our performance of our inside youcat process mining tools very very quickly major accelerate special itu system der performance for positive a manager in London chris cain and manager performance of the most important aspect developed accelerate is an effective zimpel governance model openly integrating large centers of data governance and means the definition of pop rock and roll slide uss ponce large or stuart hughes support manager business process management transmitter on excellence was so great about the leyens process governance body to be creative as well as the infrastructure of the fair tend to infrastructure networks like nice like mining in bari at the end of justice box infrastructure topic of the last of today is a discussion and if you look at a price of process management the topix about focus system.

If the reader groups of tools the steward used to digitally live your goals of process management and all that big management I do that's I'm not work and the city 2 years ago between the Technics like the six sigma need to be moved to the next level support digital tools des supports management and area is male support operation and portfolio management tools xm list bpm the application the teltower is identifying pectoris better and specific strategy support offers the foreign business units to collect the information about the majority of ghosts process is definition of transformation portfolios and management of Belgium realization.

So that tools help you to it very very fishing the riding focus of for transformation however, ordens process modeling costs and repository tools that help you tube the fine and capture the structure information about your business process is solely uwe kia baseline to work too much and you know how you are going to leave your performance call center support of the execution of automation technologies to basic bring your process is our next level and realize the design of creating a modeling and repository tools because last but not least the process mining and intelligence tools.

Therefore in selective cases in your clothes analysis got very important for controlling and system of your benefits and your business cruises trend micro its interviews in first attachment mining tools here in north America something is notebook xss has pope about little Toyota reports such great mining the league and information such as medicine or digital world of tests change.

Screenshot (4)

Now resources has set off digital technologies that enable cent support and lets dance for something very effective fish & process mining so topic of the cotton valley hot and believe like beer very important part in the digital session of our top dose management and law of that is basically in tools support of the end of our life cycle of your business process definition of your processor process talib in ja modeling and repository do using technics like bpmn business process modeling notation cent operates marriage gestratz desert operating model and dances murdered because execution platform is conficker base process models and many of those platforms based on the same modeling technics or you can use your structural top model there is the point and refining yukon figure platform and developing a creation content based on BMW's word is news anyway platform to be enabled and execute.

The office is you have mining and went to value lee burke it the nations was the nation as well as a tenant performance ball dry video to accelerate performance so joseph basically possibility to go inside in the live page of you big center until 6 o'clock governance organization permanent access to adjust man's and changes of your business process so put core architecture around this is a very berry and the end of discussion learns the diski focus very careful ii and millimeters trident iv receiver charity processes and bishop of the USA on one charity levels or we need to make our strategy heaven and meet and autofocus areas change if you have to adjust strategy because been very refreshing analysis and design of the seas is rossis reference model technology based roses reference model accelerate willi mernyi document using the sands of creative ziio it's tobi word for juana of course in aluminum edward is realistic performance in gries what were you can get out of bed and face of doing dentist is the user process simulation which is part of basic biology modeling tools like signavio 1% and to leverage mining technics to do.

So and from mine contains nothing to move to point sustainability and to keep on track and that's where i effectively ill leveraging the tool special I have it well working process and data governance model in place and i can say to make all of those happen that is to become something digital action at the process of process management and so helped one remote in Bavaria and tools can be used in the cloud based mode remote so perfect difficult situation at all a well-run food for love you have a question feel free to check out some of our publications you can find them all for free and pay per page and included Jutta wants the dotcom utopia there bpm no one olives better let us know and like set up call and discuss accelerate contains organization thank you very much.

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About the Author

download - 2020-12-01T141921.268Mathias Kirchmer,
Co-CEO,
BPM-D.

Dr. Kirchmer is an experienced practitioner and thought leader in the field of Digital Transformation and Business Process Management (BPM). He co-founded BPM-D, a consulting company focusing on digital process transformation, operational excellence and customer experience by leveraging the discipline of BPM. Before he was Managing Director and Global Lead of BPM at Accenture, and CEO of the Americas and Japan of IDS Scheer, known for its ARIS Process Software. 

Dr. Kirchmer has led numerous transformation and process improvement initiatives and has worked with hundreds of clients in technology, financial, health, consumer goods and manufacturing industries. He has published 11 books and over 150 articles. He is affiliated faculty at the University of Pennsylvania and  received a research and teaching fellowship from the Japan Society for the Promotion of Science. 

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The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

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