Subscribe

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 
BTOES Insights Official
By
June 25, 2020

Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver Business Transformation.

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver Business Transformation, selected by the independent judging panel, for the 2020 Business Transformation & Operational Excellence Industry Awards program.

output-onlinepngtools-1

pillar%20page%20line%201

BPO industry has come a long way where clients are looking forward to service providers having greater skin in the game with end-to-end accountability. Cognizant has always been in the forefront of pioneering practices, which then become industry norms. In this specific case, Cognizant’s Healthcare vertical has been the flag bearer to lead the way for the industry with an introduction of BPaaS model.

How Does BPaaS work in HealthCare?

cognizent_bpo

Why BPaaS:

cognizent_bpo2

Value Generation:

One of the very first BPaaS deals that we won in the Healthcare space is a leading East Coast based Health Plan. Client witnessed downfall in Membership (from USD 3.5M to USD 2.43M) over a period of 2 Years. They were running their businesses on obsolete technology platforms

Here, the client pays a certain agreed fee per member per month (PMPM) irrespective of the number of transactions we handle. This means that we have passed on an upfront benefit to the clients & would now need to drive innovation to run a profitable business. During FY19, we have realized cost savings of USD 12M, (20% improvement on the overall budgeted cost for FY’19). This was driven through some of the levers like Platform enhancement, LEAN, Six Sigma, Automation, Analytics, Smart Intake & Work Force Management.

Strong engagement with this client has led to an additional business of TCV USD 24M. This is over and above our existing annualized revenue of USD 70M.

Our ability to demonstrate value for this client under the BPaaS construct has helped us win two new logos in the BPaaS space, with TCV of USD 140M and USD 130M respectively.

Customer Benefit:

Our BPaaS solution has helped the client to (a) Streamline products and administration, (b) build new functional and digital capabilities, (c) Redesign business processes, (d) Retire 'Multiple antiquated systems and (e) increase the agility for launch of new capabilities. This overall transformation led to a saving of USD 750M.

Some of the significant Business Value delivered to client is as below:

  • Direct PnL impact of USD 13.5M+ to client by proactively streamlining their Billing and reconciliation processes
  • Helped client achieve Pre-payment savings of USD 23M
  • USD 88M underpayment avoidance by implementing scripts in the core adjudication platform.

Improved Auto Adjudication by 15% by implementing BOTs

Implementation:

We use DBO as a tool to identify key outcome metrics that impacts the business.

cognizent_bpo3

Our industry leading implementation capabilities are recognized by various industry bodies.

cognizent_bpo4

Organizational Learning

cognizent_bpo5

Creative Use of Tools

This account has certain innovative and industry-first aspects from engagement design and commercial construct perspective.

cognizent_bpo6

New Awards CTA

piller-line

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2020 in the beautiful Venetian Ballroom on March 25, 2020 at the Loews Portofino Bay Hotel at Universal Orlando™️. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

 

piller-line

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

Submit an Article

Become a Regular Contributor

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
Enterprise_architecture
png
financial_services
png
oil_&_gas
png
cultural_transformation
png
8-30
png
15-12
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Business Improvement Process Management Continuous Improvement Business Excellence process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Lean Change Management Premium Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Award Finalist Case Study Capability Excellence New Technologies Changing & Improving Company Culture Digital Transformation end-to-end Business Transformation Agile Culture Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Technology Healthcare and Medical Devices Culture Customer Experience Process Automation Exclusive BTOES Video Presentations Innovation BTOES HEALTH Speaker Presentation Strategy Execution Healthcare Industry Report Customer Experience Excellence Manufacturing Digital Lean Manufacturing AI BPM Artificial Intelligence Automation Robotic Process Automation Business Challenges value creation Agility Insurance Robotic Process Automation (RPA) Systems Engineering digital operations Process Design innovation execution Transformation data management Awards Data Analytics Sustainability Data thought leaders BTOES Presentation Slides Machine Learning Finance Banking and Capital Markets IT RPAs Professional Services Enterprise Excellence culture Sales iBPM Business Process Cultural Transformation Education Electricity Health Insurance HealthcareTechnologies White Paper investment banking BTOES19 Blockchain Cloud Consumer Products & Retail Operational Excellence Model Patient Experience Project Management Python AI Solution Algorithm Automotive and Transportation Banking Digital Bank Digital Global Enterprise Model (D-GEM) Lean Culture Primary Measure of succes business expansion revenue growth Business Intelligence CAIR (Client Advocacy Insights Robot) Government HR Innovation in Healthcare User Interface Accounts Receivable (AR) Cloud Technology Days Sales Outstanding (DSO) Digital Technologies Health Maintenance Organizations Information Systems Interview Learning organization Logistics Services Medicare Operational Excellence Example Optimise Business Processes business process automation transformation journey Adobe Sign Agile Transformation BPaaS Big Data Technology Business Benefits Business Environment CORE CX Capability Cognitive learning Corporate Culture Data Entry Delivery solution Digital Network Digital Network Assistant (DNA) Digitization Drinks E-Signatures Global Technology Government Programs Healthy Culture Implementation Internet Media NPS Natural Language Processing Net Promoter Score Organizational Learning Program Management Portal (PgMP) Relationship Management Risk Management Servant Leadership Six Sigma Strategic Priorities TechXLive Transportation AEGIS Database Automated Money Movement Biopharmaceutical Blue Room Effect BlueFIT Capital Market Case Study Digital Experience Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprice Excellence Culture Filmed Entertainment Industry Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Hospitality Human Capital Kaizen Event Natural Gas Infrastructure Operational Excellence (OpEx) Organizational Change People Engagement Program (PEP!) Pharmaceutical Pharmaceuticals & Life Sciences Project manager ST-Elevation Myocardial Infarction (STEMI) Strategic Business Transformation Supply Chain Management Sustainable Growth Team Leader Development Program (TLDP) Transformation Initiatives Wealth Protection Products Web Logic Portal Workplace Analytics eForms eSignatures BEAM BFARM BTOES17 Big Data Processing Business Analytics Business Growth Business Process Outsourcing (BPO) Centralized Performance Monitoring System Child Care Program Client Feedback Strategy Communication Creative Passion Creativity Denial Management Digital Technology Educational Psychologist Employee Empowerment Global Enterprise Model© (GEM) Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Organizational Goal Pharmaceuticals and Life Sciences Photographing Positive Workplace Environment Price and Routing Tracking (PART) Product Identifier Descriptions (PIDs) Quote to Cash (Q2C) SAP Sales Quota Telecommunications Text Mining Visually Displayed eHealth master text analytics virtual resource management

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.