Subscribe
The World's leading Oil & Gas online event

Virtual Conference

July 11, 2022

The world's leading Cultural Transformation Industry online event

Virtual Conference

July 26, 2022

Europe's leading iBPM Industry online event

Virtual Conference

August 2, 2022

The World's leading Enterprise Architecture Industry online event

Virtual Conference

August 9-10, 2022

The world's leading Artificial Intelligence industry online event

Virtual Conference

August 16, 2022

The world's leading RPA & IA Industry online event

Virtual Conference

August 23-25, 2022

The world's leading Digital Process Automation Industry online event

Virtual Conference

June 21, 2022

The world's leading Blockchain Industry online event

Virtual Conference

September 6-8, 2022

The world's leading Oil & Gas online event

Virtual Conference

July 12, 2022

The world's leading Cultural Transformation online event

Virtual Conference

July 26, 2022

The Europe's leading iBPM Industry online event

Virtual Conference

August 2, 2022

The world's leading Enterprise Architecture online event

Virtual Conference

August 9-10, 2022

The world's leading Artificial Intelligence online event

Virtual Conference

August 16, 2022

Vijay Bajaj
By
June 20, 2019

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19

 

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19

 

What are the key drivers pushing change in the Operational Excellence ecosystem?

"Customers are demanding it. We have partners that will fine us if we don't meet certain metrics."

Dir. of Business Transformation
Wholesalers: Electronics and Office Equipment

If you want to learn more on the Research Report 2018/19 click here.

"Global growth of organizations. Increase in competition globally forcing a need for cost reductions or containment employees gaining more voice in workplace."

Senior Lean Operations Manager
Medical Devices

"Need to reduce cost as organisations are facing corporate-driven targets in cost and working capital reduction in an attempt to offset declining revenues. New technologies companies are scrambling to keep up with the latest technology, but these solutions are worthless without the right organisational culture to make the most of them. Cross-industry disruption as start-ups and technological innovation are making the market more competitive every day, across all industries."

Chief Engineer
Engineering, Construction

"Customer demands are more sophisticated. competitors are adopting and using op eX to meet customer demands. It's not efficient to conduct op ex activities in a disjointed, inconsistent manner."

sr Director, Change Leadership
Insurance: Property and Casualty (Stock)

"Leadership buy in and focus on long term gains through a change in the organization culture rather and strategic tie up with It for innovative solutions."

Sr Project Manager
Electronics, Electrical Equipment

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19

Back to top 

Summed-up in 3 words it is the customer, competition and technology.

The traditional business pressures are just getting more intense, maintaining competitive advantage, keeping up with technology shifts, and a war on talent, particularly digital talent. this changing environment requires business to be agile and flexible.

On top of this, higher expectations for increased business performance from operational excellence teams is being demanded. Methodologies are expected to evolve and improve to deliver even more, to deliver greater results and have a greater impact, in a shorter period of time.

The traditional drivers remain the same such as reducing cost, reducing cycle times, eliminating waste, reducing errors and variances in processes, and increasing the customer experience; and leadership buy-in will always be the major factor.

As a respondent citied “Leadership must transform from owning the process to allowing operators to own the process with their support and coaching. They cannot operate with the philosophy "Do what I say." Instead, they must have the philosophy of "how can I help you do a better job?”

Below is a selection of the responses from the above open ended question. Responses have been selected to ensure they each add new impactful context to the question.

 

"Digital expectations of customers, new competition in the market."

Black Belt
Insurance: Property and Casualty (Mutual)

"Demand from customers for Quality and cost competitiveness."

business improvement manager
Airlines

"Customers are demanding it. We have partners that will fine us if we don't meet certain metrics."

Dir. of Business Transformation 
Wholesalers: Electronics and Office Equipment

"The next generation, larger than baby boomers. They desire open spaces, flexibility, a social business conscience, no borders..."

Owner
Education

Back to top 

"New banking regulations. Growing competition from non-financial companies like Apple, Amazon and Google."

Advisor
Financial Data Services

"Global growth of organizations Increase in competition globally forcing a need for cost reductions or containment employees gaining more voice in workplace."

Senior Lean Operations Manager
Medical Devices

"Pace of change and trends, talent, data."

VP Procurement / Real Estate
Electronics, Electrical Equipment

"Further competitive pressures, disruptions, new product/service development... increased focus on innovation and agile development - e.g. Lean startup."

Director, Sales Transformation & Operations
Telecommunications

"Pace of change; war for talent, employees desire to do something meaningful."

Group Business Transformation Director 
Publishing, Printing

"Changing environment that require our business to stay competitive, agile and flexible."

VP Opex
Food & Beverage Consumer Products

"Company's understanding that they must look at processes from end to end."

Managing Partner
Diversified Financials

"Creating meaningful connection between processes and technology."

Founder & CEO
Miscellaneous

"IoT, AI."

CEO
Chemicals

"DevOps, digital transformation."

Senior Director, Corporate Communications
Information Technology Services

"Industry 4.0."

Senior Manager,Operational Excellence
Miscellaneous

"Advances in technology IoT."

Vynova Excellence Deployment Leader
Chemicals

"Digitisation and the need for robotics."

Head of Process & Change Management
Financial Data Services

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19

Back to top 

"The leadership must transform from owning the process to allowing operators to own the process with their support and coaching. They cannot operate with the philosophy "Do what I say." Instead, they must have the philosophy of "how can I help you do a better job.""

Owner/Senior Transformation Expert 
Miscellaneous

"The more processes become automated, the more there is a need for OE! If not, organisations will be automating waste and wrong processes. Still need to get that message across to SMEs." 

Founder/Consultant
Transportation and Logistics

"Constant cost-downs and quality Improvement initiatives."

Quality Manager
Motor Vehicles and Parts

"It should be the recognition of the proliferation of ever-increasing complexity across all dimensions of business."

Senior Manager, Professional Services Enablement
Computer Software

"Higher expectations of business performance. Moving past 2-3% business improvements to the expectation 20-30% improvement in results."

Principal Consultant
Miscellaneous

"Business pressures - cost, competitive advantage, war on talent."

Director of Operations - Workplace Services 
Food & Beverage Consumer Products

"Developing executable strategies that show measurable transformation."

Director Quality & Compliance 
Education

"Data analytics evaluation and deployment every month across the globe with key top Mgt. For status and actions. support comes from the top."

Regional Q&C - Americas
Miscellaneous

Back to top 

"Today's "short-term engagement" employees who prefer to change companies rather than climbing the corporate ladder, causing companies to need to invest more time & effort in ensuring their clients/customers are happy interacting with them in their purchasing decisions."

Founder/Owner-Operator
Education

"Convincing employees to support it (communication, education). Encouraging them to understand and own the importance of their ecosystem."

APU manager
Automotive Retailing, Services

"Agility and flexibility; diversity and inclusion."

Head of Business Assurance & Improvement
Aerospace and Defense

"Understanding and use throughout the organization as part of the culture and not just being pushed as a project du jour by a centralized department."

CEO
Real Estate

"Leadership buy in and focus on long term gains through a change in the organization culture rather and strategic tie up with It for innovative solutions."

Sr Project Manager
Electronics, Electrical Equipment

"Need for faster results & more sustainably."

Director, Global Strategic Pricing
Metals

"Need for value, increasing market pressures."

VP, Enterprise Transformation, Strategy Implementation
Health Care: Medical Facilities

"Challenging healthcare market requiring different leadership mindset and adaptable and efficient management systems."

Medical Office Chief
Health Care: Pharmacy and Other Services

"Change in cultural barrier Leadership support and full implementation of the program enabling tools to operate Introducing new technology. "

Head OpEx
Publishing, Printing

"Competition, Revenue and margin pressures."

Business Transformation Head
Health Care: Insurance and Managed Care

"Competitive landscape; customer relationship; Value chain integration; Focus on margins over revenue."

VP of Operations/Site Lead, Analytical Instruments BU
Electronics, Electrical Equipment

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19

Back to top 

"Customer demands are more sophisticated. competitors are adopting and using opeX to meet customer demands. It's not efficient to conduct OPEX activities in a disjointed, inconsistent manner."

sr Director, Change Leadership
Insurance: Property and Casualty (Stock)

"Customer retention, employee retention and margins."

CEO
Diversified Outsourcing Services

"Faster delivery of returns. the drive for robotics."

LCI Director
Toys, Sporting Goods

"In healthcare - Innovation, cost out, population health (keep people well)."

Director, Performance Improvement 
Health Care: Medical Facilities

"More awareness. the success stories sell themselves."

Director of Operational Excellence 
Health Care: Medical Facilities

Back to top 

"Need more agility, need more data intelligence, customer focus, pressure on results."

SVP BIGS
Food Services

"Need to reduce cost as organisations are facing corporate-driven targets in cost and working capital reduction in an attempt to offset declining revenues. New technologies companies are scrambling to keep up with the latest technology, but these solutions are worthless without the right organisational culture to make the most of them. Cross- industry disruption as start-ups and technological innovation are making the market more competitive every day, across all industries."

Chief Engineer
Engineering, Construction

"Rapid improvements that sometimes basic tools like six sigma may be too slow to capture."

Business Integration - Associate Services
Food & Beverage Consumer Products

"Recognition by ceos of the tremendous net benefits of full implementation."

Founder
Computer Software

"RPA, BPM, real focus on the business drivers for success, client journey as primary focus."

Director Process reengineering and optimization
Financial Data Services

"For healthcare services, the drivers are quality, safety, accommodating an "older" population profile, the opioid, mental health & addiction crisis, & dealing with keeping cost increases to within 3% year over year."

CEO & Founder
Health Care: Medical Facilities

 

Back to top

 

Want to learn more? Download the full Report.
Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19


About the Author

Key drivers pushing change in the Operational Excellence Ecosystem - Research Report 2018/19Vijay Bajaj, Founder and CEO of BTOES has founded, built and sold two successful market-leading businesses. The first in London, UK in the office equipment distribution sector, which he launched in 1991 and sold to Ingram Micro in 1999, after which he took a year off and traveled around India with his wife. The second headquartered out of Chicago, IL, in the large-scale commercial B2B conference sector, which was launched in 2001 and sold in 2012.

In 2012 he retired to spend time with family and focus on meditation.

In 2015 he was looking for the next challenge and founded and is currently CEO of the Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES), which has become the largest senior-level cross-industry event within the sector, BTOES.com, and BTOESInsights.com a professional online content platform for senior-level executives involved in continuous improvement, which has grown to over 188,000 subscribers.

He is also an angel investor, mentor, and board advisor.

Vijay lives in Stanmore, Middlesex, UK, with his wife Reshma, son Armaan, and labrador Archie.


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

300x300-LX-Connect-Boston
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
ATTENDEE - Proqis Digital Event Graphics-1
Proqis Digital Event Graphic
ATTENDEE - Proqis Digital Event Graphics (4)
ATTENDEE - Proqis Digital Event Graphics (2)
ATTENDEE - Proqis Digital Event Graphics (3)
Proqis Digital Event Graphic
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Enterprise Architecture BTOES From Home RPA & Intelligent Automation Live Technology Financial Services Insights Article Customer Experience Excellence Healthcare Process Mining Healthcare and Medical Devices Process Automation iBPM Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Report Industry Cultural Transformation Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Digital Process Automation BPM Automation AI Lean Manufacturing Webinar innovation execution Robotic Process Automation IT value creation Agility Business Supply Chain Planning Systems Engineering RPAs Insurance Process Design Digital data management Speaker Article Speaker's Interview digital operations Awards Oil & Gas thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Transformation Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Intelligent Automation Blockchain Interview Business Process Management White Paper investment banking BTOES19 Consumer Products & Retail Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Primary Measure of succes Sales business expansion revenue growth Adobe Sign Agile Transformation BTOES Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management Solving Cash Flow with AI business process automation transformation journey Analytics Insight Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Enterprise Agile Planning HR Hybrid Work Model Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive Automated Money Movement Biopharmaceutical Blue Room Effect Capital Market CoE Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprise architecture as an enabler Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The New Era of Automation Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Reduce your RPA TCO Resilience SAP Sales Quota Team Work Telecommunications Text Mining The Document is Dead The Fully Automated Contact Center Visually Displayed Work Culture master text analytics virtual resource management Agile methodology Announcement

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120