Subscribe
The world's leading Supply Chain Planning Industry online event

Virtual Conference

September 27-29, 2022

The world's leading volution of Remote Work Industry online event

Virtual Conference

October 4-6, 2022

Europe's leading iBPM Industry online event

Virtual Conference

October 11, 2022

The world's leading Hyper Automation & DigitalOps Industry online event

Virtual Conference

October 18-20, 2022

The world's leading RPA & Intelligent Automation Industry online event

Virtual Conference

October 25-27, 2022

The World's leading Financial Services Industry online event

Virtual Conference

November 1-3, 2022

IT Infrastructure & Cloud Strategies Live

Webinar

November 8-10, 2022

The world's leading iBPM industry online event

Virtual Conference

November 15-17, 2022

The world's leading Supply Chain Planning online event

Virtual Conference

September 27-29, 2022

Srikanth Achyutuni
By
December 07, 2018

Diligent and cautious approach needed for Digitalization


Srikanth Achyutuni has written an article on his interpretation of the Global State of Operational Excellence Survey Report - Critical Challenges & Future Trends - 2018/2019.  Click here to download the full Survey Report 2018/19.  

The Most Comprehensive Study of Critical Challenges and Future Trends within Operational Excellence

With nearly 1000 respondents, 37 insightful questions, detailed analysis & insights from 40 industry thought leaders, and the BTOES Insights executive team, this 130 page report is recognised as the most comprehensive study of critical challenges and future trends within Operational Excellence, and is considered a key resource for the industry. Areas covered include:

  • The Critical Operational Excellence Challenges faced by executives.

  • The Current Scope of Operational Excellence.

  • How is Operational Excellence success measured?

  • Key Findings & Roadblocks.

  • What are executives focusing on over the next 12-18 months?

  • What have been the greatest developments?

  • What are the key drivers pushing change in Operational Excellence?

  • Industry Perspectives.

  • Small, Medium & Large Corporation Perspectives.

  • Detail Analysis & Insights from BTOES Insights Executive Team.

  • Detailed Analysis & Insights from 40 Industry Thought Leaders.

  • Analysis of key themes, including Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding.

 

Research report front cover

 

Complete form to access Report now

 

 

pillar%20page%20line%201

Diligent and cautious approach needed for Digitalization

Every continual improvement (CI) professional understands the significance of having a stable process before driving a process capability improvement initiative. Interestingly, I find this analogy apt to the contemporary OpEx industry wherein the organizations ignore the fallacies of the existing OpEx culture and ride the digital transformation bandwagon across their global footprint. The end-result would be amplified chinks in the digital armour. 

 

Let me pose few questions that would stir the idea:

  • How many organizations measure the effectiveness of Quality standard certifications through a correlation with business growth?

  • How many of the operational leaders relate the term ‘Quality’ to a process measure/metric quality instead of the definition ‘conforming to customer requirements’?

  • How many operational excellence programs are effective in truly institutionalizing continuous improvement projects as against transforming an existing one posthumously?

I am sure the above would resonate with many industry leaders. These are few challenges that are not specific to the individuals or the processes or the Quality Management System but to the facets of the OpEx culture ingrained in last two decades. Let us understand few more hurdles. Click here to read more Articles on The Global State of Operational Excellence: Critical Challenges & Future Trends - Research Report 2018/19.

 

pillar%20page%20line%201

 

Measuring Success

One of the most pondered aspect at Executive level is the return on investment on an OpEx program. Management reviews carry cost savings agenda typically measured in terms of hard and potential soft savings corroborating the ROI. However, the mechanisms deployed for validating the savings are replete with deficiencies leading to skewed numbers. Water tight measurement and monitoring linked to key responsible areas of middle management and finance team vetting the commercials helps reflect true ROI.

 

pillar%20page%20line%201

 

Skills & Competencies

The knowledge DNA of the OpEx personnel is not proportionally expanding with the sophistication in the standards, tools and techniques (e.g. Quality Circle -> TQMS -> Six Sigma -> Lean -> Robotic Process Automation -> Machine Learning and Artifical Intelligence). In addition, there is a gaping hole emerging between the existing capabilities and market expectations in terms of service and solution maturity.

 

Diligent and cautious approach needed for Digitalization

 

Unfortunately, this challenge is not confined to one specific industry. Hence, CI professionals should not only expand capabilities on the present-day quality concepts continuously, but also possess the domain specific insight to stay relevant to the customer ideologies. (E.g. a Lean Six Sigma Black Belt experienced working with Utility domain is seldom found inadequate to extend expertise to the Banking and Finances)

Click here to read the full Survey Report 2018/19. 

 

pillar%20page%20line%201

 

Inclusivity

OpEx programs lose steam if proper sustenance measures are institutionalized. This includes investment in establishing an unbiased function that initially reigns in and markets the program across the organization through achieving various business results. And then stretch the coverage by creating extended bandwidth viz. the representation from delivery and functions personnel (like Hub & spoke model). If the operations accountability is not ensured, the ball stops rolling.

 

 

pillar%20page%20line%201

 

Leadership Commitment

...is an aspect that is beaten to death in the Quality standards as well as OpEx programs, but very many leaders fail to understand that this does not mean just a circular / some corpus fund allocable initiative. Commitment is to be demonstrated in defining key responsibilities, reviewing the rigor, evaluating effectiveness and business growth and finally investing in industry-trending technologies.

Driving the point home - the shortcomings in the existing OpEx programs have clandestine impact on the digitalization and hence demand sustainable actions.

 

 

pillar%20page%20line%201

 

Changing face of Process Excellence

In the present industry, looking at the ginormous availability of data and the mind- boggling application of the big data analytics it is easy to deduce that we are on the verge of a paradigm shift. And this digital transformation journey is taking the OpEx to a next level wherein the routines are driven by space bots, machine learning and artificial intelligence. We need to blur the lines of innovation while taking giant strides in progressing the CI program on digital platform. Open question...how do we upgrade the current industrial CI tools and techniques into the current mix of digitalization overcoming the fallacies.

 

Want to learn more? Download the full Report.
Diligent and cautious approach needed for Digitalization

pillar%20page%20line%201

About the Author

Srikanth Achyutuni:Undeniable Challenges while embracing CI DigitalizationSrikanth Achyutuni
Asst. Gen. Manager -Organizational Excellence, Cyient

Srikanth has more than 17 years of experience in IT and ITES / BPO industry domains working in Delivery, Quality, PMO. He is a Certified Six Sigma Master Black Belt from Indian Statistical Institute, Certified Six Sigma Black Belt, Certified from Indian Statistical Institute (ISI) on SQC, ASQ Certified Manager of Quality / Organizational Excellence and Certified Internal Auditor on ISO 9001:2008, TL9000 & 27001:2005 and eSCM-SP. Check out his LinkedIn account.

His specialities are:
 - Proficient in deploying Quality Management Systems (based on ISO 9001, TL9000, ISO 27001 and eSourcing Capability Model-eSCM)
- Process Improvements, Consultation and Compliance Audits
- Relationship Management, Knowledge Management, Baseline and Benchmarking
- Mentor Black Belts in driving Lean and Six Sigma projects
- Expertise in winning Industry Accreditations (Awards / Certifications)

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awards, which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

 

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

300x300-LX-Connect-Boston
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
Virtual Conference
17-Jul-29-2022-11-08-38-34-AM
SPEX  - Proqis Digital Event Graphic
18-Jul-29-2022-11-10-13-24-AM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Enterprise Architecture RPA & Intelligent Automation Live BTOES From Home Insights Article Technology Financial Services Customer Experience Excellence Process Mining Healthcare Healthcare and Medical Devices iBPM Process Automation Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Report Industry Cultural Transformation Digital Process Automation Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Automation BPM AI Lean Manufacturing Webinar innovation execution Robotic Process Automation IT value creation Agility Business Supply Chain Planning Systems Engineering Oil & Gas RPAs Insurance Process Design Digital data management Speaker Article Speaker's Interview digital operations Awards thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Transformation Data Finance Professional Services Intelligent Automation Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview Business Process Management White Paper investment banking BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Primary Measure of succes Sales business expansion revenue growth Adobe Sign Agile Transformation Analytics Insight BTOES Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Hybrid Work Model Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology CoE Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management Solving Cash Flow with AI business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive Automated Money Movement Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprise architecture as an enabler Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The New Era of Automation Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Reduce your RPA TCO Resilience SAP Sales Quota Team Work Telecommunications Text Mining The Document is Dead The Fully Automated Contact Center Visually Displayed Work Culture master text analytics virtual resource management Agile methodology Announcement

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120