Subscribe
The world's leading Supply Chain Planning Industry online event

Virtual Conference

September 27-29, 2022

The world's leading volution of Remote Work Industry online event

Virtual Conference

October 4-6, 2022

Europe's leading iBPM Industry online event

Virtual Conference

October 11, 2022

The world's leading Hyper Automation & DigitalOps Industry online event

Virtual Conference

October 18-20, 2022

The world's leading RPA & Intelligent Automation Industry online event

Virtual Conference

October 25-27, 2022

The World's leading Financial Services Industry online event

Virtual Conference

November 1-3, 2022

IT Infrastructure & Cloud Strategies Live

Webinar

November 8-10, 2022

The world's leading iBPM industry online event

Virtual Conference

November 15-17, 2022

The world's leading Supply Chain Planning online event

Virtual Conference

September 27-29, 2022

Nuray Gurtekin Sen
By
August 30, 2018

BTOES EXCLUSIVE SLIDE DECK: Change Management Journey in Corporate Technology US

nuray gurtekin sen slides picture

Courtesy of McKean Defense'Change Management Journey in Corporate Technology US' Nuray Gurtekin Sen has written an article introducing her presentation: 

Please click here to download the presentation.

Read more: What is Change Management?

Corporate Technology US’ change journey began with a change decision on processes and organization of CT US. On the other hand it has been targeted to close existing non-conformities defined during supplier audit. As a result, the organization decided to establish a process and quality management system for US region.

A Change Management: Technology is fast, and change is slow.

This presentation focuses on the change management program of Siemens Corporate Technology. It explains how the process management infrastructure has been established from scratch, how over hundred major/ minor non conformities have been closed to achieve these targets, which models, frameworks and approaches have been used and integrated, and beyond that how these approaches were deployed to the global organization in Siemens CT within five years. This five-year transition consists of three major phases and focus areas which have been linked with balanced scorecard’s four dimensions; processes, customers, financials and employees. Additionally this presentation includes which challenges we faced, how we solved them and what are the key success factors during this organizational and cultural change management program.

What is your Change Management Strategy?

Change Management: Uncover a masterpiece by changing just one thing.

As a first step in “Phase I” process management, a “Baseline” was prepared which covered the design of a “Process House” by using BPM@Siemens concept, designing core process landscape, preparing business process architecture baseline, mapping business process interfaces and interaction in level concept, documenting roles and responsibilities and aligning with process workflows, releasing standard processes, setting KPIs and conducting organizational level process trainings. So officially, the process management system was been rolled-out in a year and the organization became ready to be certified by end of 2013. In this phase, mainly “process” and “people” aspects were evaluated in the presentation.

In “Phase II”, called “Strengthen the Core”, new concepts and approaches were developed and deployed on top of baseline process architecture. This is referred to as PM@Siemens.

Career Path -- which is an extensive qualification and internal certification program -- project management risk evaluation and categorization systematic, limits of authority and quality gate concepts are some examples which leverage the project management acquisition and execution processes in general. Besides that, business continuity manag ement (BMC), customer satisfaction system have been designed and IT platforms have been rolled-out. Its developments strengthen organizational risk management and customer relationship management processes.

In the “Continue and Improve” Phase (III), operational excellence activities have been started. Since 2015 many process improvement projects have been planned and completed successfully. Under this lean approach, some of the processes have been automated; some of them have been simplified or improved productivity. In 2016, process improvements became part of the CT US 2020 Masterplan Growth initiative and their scope was expanded. And lastly, a KPI dashboard was designed to monitor operational excellence performance and became part of employees’ personal performance evaluation system.

As a consequence, all these approaches and process management model developed and deployed for CT US became a best practice globally. In 2014, a project management model was replicated for Siemens HQ organization and a CMMI approach was integrated. And, as of 2017 globally, the entire CT research organization started to use the US’ process landscape.

Change Management… Why is it so darn hard?

Additionally, a developed and implemented system has been approved by third part certification bodies and supplier auditors. And, as of 2013, all conformities have been closed and all changes have been approved by internal and external customers. ISO 9001 audit has been passed with 0 Major and 0 Minor nonconformities in 2014. Since then, CT US didn’t get any major or minor non-conformities from any periodic third party or supplier audits.

nuray gurtekin sen cta

About Siemens

Siemens is a German conglomerate company headquartered in Berlin and Munich and largest manufacturing companz in Europe with branch offices abroad. It is a digital pioneer focusing on the areas of electrification and automation. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Nuray Gurtekin Sen, Dr. Cindy Young discuss their journey and learn about the best practices for merging business strategy and business transformation, which achieved significant benefits for their organization.  

Read more: Change Management: Revisiting the Threat and Opportunity Matrix. 

About the Author

nuray gurtekin sen picture

Nuray Gurtekin Sen, Head of Global Process & Quality of Siemens, envisions strategic direction, develop and execute global quality, business process and change management strategies, methodologies and objectives. She specialises in designing, integrating and managing top-level framework for global technology research and development organizations in Germany, US, China, Russia, India, Austria and Qatar.

Moreover, she has 15+ years of experience in business excellence, business transformation, change management, quality and program management for industry, energy, infrastructure and healthcare sectors in global matrix organizations. Furthermore, she has comprehensive knowledge and experience in consulting business units on global scale to identify and develop innovative & cost-effective solutions and lead process improvement programs

What is more, she has extensive experience in strategic and lead global scale strategy, business transformation, cost optimization and change programs as well as develops and deploys business operating models and frameworks. 

These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES19)

March 18-22, 2019

Loews Portofino Bay Hotel at Universal Orlando Resort®

Quick Links

BTOES19 Event Site

BTOES18 Highlights Video

BTOES19 is the industry’s biggest and best, senior-level, cross-industry Operational Excellence event.

BTOES is focused on the key trends and pressing issues that matter:

  • Cultural Transformation
  • Leadership 
  • Operational Excellence
  • Business Transformation
  • Digital Transformation & Adapting to Advanced Technologies
  • Strategy Execution 
  • Innovation Excellence 
  • Customer Experience Excellence
  • Agility 
  • Process Optimization 

Please visit BTOES19 

Be sure to connect with our CEO on LinkedIn for exclusive updates 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
300x300-LX-Connect-Boston
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
Virtual Conference
17-Jul-29-2022-11-08-38-34-AM
SPEX  - Proqis Digital Event Graphic
18-Jul-29-2022-11-10-13-24-AM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Enterprise Architecture RPA & Intelligent Automation Live BTOES From Home Insights Article Technology Financial Services Customer Experience Excellence Process Mining Healthcare Healthcare and Medical Devices iBPM Process Automation Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Report Industry Cultural Transformation Digital Process Automation Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Automation BPM AI Lean Manufacturing Webinar innovation execution Robotic Process Automation IT value creation Agility Business Supply Chain Planning Systems Engineering Oil & Gas RPAs Insurance Process Design Digital data management Speaker Article Speaker's Interview digital operations Awards thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Transformation Data Finance Professional Services Intelligent Automation Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview Business Process Management White Paper investment banking BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Primary Measure of succes Sales business expansion revenue growth Adobe Sign Agile Transformation Analytics Insight BTOES Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Hybrid Work Model Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology CoE Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management Solving Cash Flow with AI business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive Automated Money Movement Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Enterprise architecture as an enabler Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The New Era of Automation Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Reduce your RPA TCO Resilience SAP Sales Quota Team Work Telecommunications Text Mining The Document is Dead The Fully Automated Contact Center Visually Displayed Work Culture master text analytics virtual resource management Agile methodology Announcement

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120