Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
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Managing Director & Co CEO at BPM-D, LLC
Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research.
CEO and Founder, Trilix, Chief Managed Services Officer, Carousel Industries
A perennial entrepreneur and innovator, Tim Hebert is committed to expounding on the importance of digital transformation, change management and the fusion of people, process and technology to derive positive business outcomes.
Partner - Operational Excellence Practice at Wilson Perumal & Company
Chris has led numerous OE assessments, OE improvement programs, OEMS design projects, and OEMS implementation programs for clients in the energy, manufacturing, and other industries.
Senior Vice President - Business Concepts Development Randstad India
Prahalad is a Lean expert responsible for Process Improvements, infusing Innovations and technology implementation.
Vice President World Wide Manufacturing, Varian Medical Systems
Robert Wood has over 25 years of general management and operations experience within the medical device and pharmaceutical industries, including companies with biological based products and start-ups.
Director of Operational Excellence, National Flood Services - Aon Affinity
As Director of Operational Excellence for the National Flood Services, Nick leads and deploys new operational excellence programs across the organization
Director of Sales, US & Canada, Everteam
Dan helps his customers succeed in rapidly transforming their business through process automation. He has authored several articles on business transformation and improving customer experience and recently authored a white paper entitled “The CIO’s Guide to Business Transformation with Process Automation”.