State Street Corporation’s Operational Excellence Story: Building a Culture of Innovation and Continuous Improvement

Loren Bishop, Director of the Lean Management Office, State Street Corporation

• The transformational journey: from a Lean Six Sigma project based approach to a strategic business partner
• Focusing on an increased impact on business outcomes and customers
• Building critical skills in the workforce through Lean infrastructure
• Driving engagement through recognition and socialization
• Embedding the Lean culture in the Business Units

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