Moody's 2021 AWARD FINALIST CASE STUDY: Best achievement in operational excellence to deliver an outstanding value creation or innovation execution project

Read this article about Moody, Finalist in the Best achievement in operational excellence to deliver an outstanding value creation or innovation execution project, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

Innovation Execution Project Through its Process Excellence Program

Moody’s is an integrated global risk assessment firm that empowers organizations to make better decisions. Its data, analytical solutions, and insights help decision-makers identify opportunities and manage the risks of doing business with others.

One of the key strategic imperatives of the company is to make it easier to get things done through world-class operations. In support of this goal, one of the Finance organization’s key strategic objectives is focused on driving operating effectiveness and efficiency for itself and its business partners.

In February 2020, under the sponsorship of the CFO, the Finance organization established the Process Excellence Program (PEP), with the objective of providing significant value to the organization by enabling it to create greater efficiency, enhance quality and achieve better business outcomes. PEP’s operating model focuses on scaling the ability to drive operational effectiveness across the organization by empowering and coaching employees to lead their own process improvement initiatives, as well as leveraging a central team to lead more complex Moody’s-wide projects.

The Process Excellence Program aims to make it easier to get things done at Moody’s by driving process effectiveness. To support this objective, PEP has established three primary pillars:

1. Enable the business to drive process improvement results by providing key learning & development resources

2. Drive results through centralized project leadership and business advisory services in both process and automation and

3. Track and report out on project results through Key Performance Indicators (KPIs).

Since the inception of the program, 483 employees across the company have completed 732 hours of process excellence training. The Finance organization represents the largest population of trained employees, with 257 employees (61% of the organization) and 520 hours of training completed. Teams have reduced cycle time by 867 days - a 33% reduction in comparison to the baseline and eliminated over 13,000 hours of non-value-add activities - an improvement of 47% and an equivalent reduction of 6.7 full-time employees.

Digital Transformation & Operational Excellence Industry Awards 2021

About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including

For more information please email info@proqis.com