EXCLUSIVE VIDEO: Improving Operational Throughput to Provide an Excellent Customer Experience, Universal Health Services

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience

About the Presentation

Presented by Chuck DeBusk, Vice President, Performance & Process Improvement

To address recent healthcare requirements, a big focus now is on patient experience and how they perceive the interaction with the hospital. In this presentation Chuck will discuss how they are:

• Addressing patient experience to ensure that patients not only receive the best care but are satisfied with the care
• Evaluating the end to end patient and providing care process 
• How operational excellence helps the future patient experience

WATCH NOW: Improving Operational Throughput to Provide an Excellent Customer Experience

About the Speaker

Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware, a subsidiary of Universal Health Services, Inc. Chuck’s current role is to provide leadership to Operations and Clinical Process Improvement, Pharmacy, Surgery, Radiology and Laboratory.  Chuck has over 30 years experience in healthcare and healthcare process improvement and is a Certified Lean Six Sigma Master Black Belt and a Registered Professional Engineer.  He holds an MS in industrial engineering from the University of Tennessee and a BS in industrial engineering and operations research from Virginia Tech. He can be reached at Charles.debusk@uhsinc.com.